Tampa Postal Federal Credit Union N Florida Ave, Lutz

Tampa Postal Federal Credit Union Reviews

• K

  Kevin Newcomb
  2

  Friendly when I walked in to set up an account with them and also wanted to lower my car payments and refinance with them. I don't know where or how they get their credit information on me but its all wrong. I have 1 car loan they said I had 2 the second one was from my older car that's paid off from 2 years ago and they also wanted to higher my car payment wouldn't even give me a choice of a 7 or 10 year loan. Guess they are just out for the money...

  Response from the owner

  Thank you Kevin for your feedback. At Tampa Postal one of our main goals is to better our memberships financial position. Unfortunately, the Federal Reserve has raised rates over the past few months which affects every financial organization and ultimately affects the membership. In regard to credit reports, we use Experian and Trans Union which are two of the most commonly used sources for credit review within the financial industry. The information provided in the credit report is based on other financial institutions which we cannot control as they are responsible for how often they update their information. This matter has been brought to the Loan Manager’s attention who will be reaching out to you to further discuss. Again, we thank you for your feedback and look forward to opportunities to meet your financial needs.

• L

  Lakeyshia Lyons
  5

  I recently opened an account at the Tampa Airport Location. These ladies are great! Extremely customer oriented and just excellent customer service. Super friendly team I would recommend this location.

  Response from the owner

  Dear Lakeyshia, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience as our priority is you, the member. Thanks again for your kind words, we will be sure to communicate them with our employees.

• K

  Kathryn Clodfelter
  2

  I had accounts with TPCU for 12 year. I purchased two insurance policies through them with premiums coming straight out of my checking. Some months they deducted extra premiums with a single month resulting in overdraft charges. I never knew when this would happen. The online banking was confusing and difficult to use compared to my other banks. Automatic payments made from checking were a nightmare to cancel. Customer service was difficult to work with and gave me conflicting information. Loan rates were high even with good credit. Finally fed up with them and closed my account.

  Response from the owner

  Ms. Clodelter thank you for your review. We sincerely strive for customer service excellence. We will look into this issue and have an associate follow up with you.

• F

  Felicia Essix-James
  1

  Diane at the Lutz Office has the worst attitude and very unprofessional! She claims she has been updating a credit report since 9/04/2020 and yet the reposting is still there. When inquired about again, she gets very snippet as if I did something to her! The balance was a pain in April of 2020! We get requests to open an account back, but not to clear this information.

  Response from the owner

  Felicia, Thank you for your feedback. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

• k

  kelly devine
  1

  If you have to speak to customer service do not deal with Dianna. She’s a terrible nasty person. Everyone else is great there

  Response from the owner

  Kelly, Thank you for your feedback. We appreciate your business and will look further into this matter.

• Q

  Q P
  1

  I would give this bank zero stars if I could. Sorry but not sorry enough is enough. Worse banking experience!!!! After contacting them multiple times about a system problem, the problem was still there a week later with no way to access my funds. That’s not even the first problem I’ve had with them. I don’t feel like they have my best interest at hand & literally blow off any kind of urgency you tell them. They say they’re for postal workers but their hours of operation do not even come close to a NON RETIRED employees schedule, there is only two locations and they are both far as hell in opposite directions! No Saturday hours (it’s 2019 really?) & there system is so old it’s kind of scary I.e if you deposit money you have to call them or wait two days to get it ”released”. Never heard of that before...Sadly the only reason why I haven’t closed the acct is because my car is financed through them, but I’m to the point I just want to give it back. WOULD NOT RECOMMEND THIS BANK

• I

  Ingrid Sanders
  5

  All the staff is very friendly and they go out of their way to help you with your needs. I have been a member for a little over 35 years. I am happy to do my banking with TPFCU.

• B

  Ben D
  5

  Been a member since childhood. The bank staff are very friendly and know me personally. Very knowledgeable about planning and finances. Love this place!

• C

  C Jason Baab
  5

  Been a member for over 20 years, never a bad experience. Have had a bank acct elsewhere also; never again.

• H

  Halit Karakurt
  5

  best bank and stuff they are very friendly all stuff goes beyond do best they can to help you any transaction THANKS AGAIN TPCU & STUFF

  Response from the owner

  Dear Halit, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.