Surety Bank W Lake Mary Blvd, Lake Mary

Surety Bank Reviews

• Z

  Zulma Alfaro
  5

  We as consumers make our banking experience what you want it to be and it’s truly how as a customer we treat people. I’ve never had an issue with this bank or their employees, as they have always treated with respect and make me feel like I’m at home. I get it that I may not understand certain things, but when I have gone in with my questions (and open mind and patience) I always leave with a clear understanding and all my concerns are clarified for me! Thank you for always having my back and for making my banking experience so easy and simple! You are truly one of a kind of banking!!

  Response from the owner

  Zulma, thank you for your great review! We are so happy you feel at home at our bank.

• M

  Mary Michalski
  1

  Stay away from this bank.. If I could give a negative 0 rating I would. Incompetent staff, incompetent management all the up through corporate. Have been dealing with it for years, no more. Card compromised through no fault of our own, clearly a charge made to our account that was proven not to be ours. We filed a claim as the bank advised. We were given a replacement card which they then shut off. Bank refused to give a replacement debit card stating “it is a privilege to have a card” therefore having no access to my own money. Lake Mary Manager suggested we come to the bank to get money out when we need it. What???? Zero customer service. They should be shutdown. Closing all 4 accounts immediately and have moved to a reputable bank with wonderful customer service and knowledge of banking. They have never heard of such actions of not replacing your card when your card is compromised. Proving employees of Surety bank are not trained in the business of banking and don’t know what they are talking about. They simply make up their own rules. Illegal comes to mind.

  Response from the owner

  We're saddened to see your negative review. We take our customer service very seriously and personally, as it is one of the key factors that differentiates us from someone choosing us over another bank. As it goes with our business, we are not able to share customer details publicly, so our hands are tied at defending ourselves here on Google. Our policies ensure that we take all the necessary measures to make sure someone who has not abused the privileges that come with our banking services, maintain those privileges. We respect your decision to move your accounts to another bank.

• E

  Elizabeth Nikollaj
  1

  I normally do not post such poor ratings, matter of fact you can check my account to testify to my statement. But never have I felt so scammed and completely shunned out. None of the employees understand the concept of clarification and for an establishment that claims it’s a “neighborhood/community” bank they are ao cold, and not understanding. Not only did anyone not go over fees on the initial opening, I wasn’t able to get a card till 9 BUISNESS DAYS, then to be charged $140 in fees to which they kept circling what the return fee even is. Then they shut my account, took money out my money from my savings account without my approval. Honestly I have never been so shocked with rudeness and they’re nonchalant ways of dismissing customers. If I could have given a 0 star review I would.

  Response from the owner

  We're sorry to see that you're sharing your negative experience here on Google. For clarity, we have zero service fees on all consumer and basic business accounts unless someone violates the terms.

• M

  Meg S
  5

  I have banked at this specific location for just shy of four years and have been treated with nothing but respect and clear instructions regarding my account and its limitations. Their savings interest rate is higher than the big banks, the tellers know me by name, and it’s on the quieter end of LMB. What’s not to love? No idea why multiple people with the same last name would dogpile onto this bank within minutes of each other- sounds like a personal problem 🤷‍♀️

  Response from the owner

  Meg, thank you so much for your kind words! We love having you as a customer.

• .

  .
  1

  Do not go. Closed 2 days out of the week. Closes earlier than any bank. They do not treat customers well even with how small of a staff. Will have CRAZY FEES.

  Response from the owner

  We're disheartened to see your bad review. Yes, our Lake Mary branch is closed on Saturday and Sunday. The other five days we are open 8am to 5pm. We work very hard to get to know our customers and some we have known them and their families for multiple generations. As for the fees - there are zero service fees on all consumer and basic business accounts unless you violate terms.

• L

  Leka Nikolloj
  1

  They are not a friendly neighborhood bank. The assosciates don’t really know how to clarify hidden fees or rules. Would not recommend whatsoever.

  Response from the owner

  We're upset to see you had a bad experience. We are legally obligated to disclose our fees at the beginning of all of our account openings. We want everyone to know when they can expect fees. We have zero service fees on all consumer and basic business accounts unless the terms are violated.

• J

  Jasmine Squire
  5

  Surety bank is a local community bank that really caters to its people. The staff is very friendly and welcoming.

  Response from the owner

  Jasmine, thank you for your review! We work very hard to be friendly and welcoming. We're glad to hear you are feeling our love.

• J

  Jessica Jones
  5

  This bank is a hidden Gem! They make banking easy and are always so kind and friendly! I highly recommend Surety Bank! My Personal Banker is Angelika, and she's AMAZING! She's bent over backwards to provide Superior customer service, and I feel very lucky to have her!! :)

  Response from the owner

  Jessica, thank you for your kind words and thank you for choosing Surety as your bank.

• f

  frank nikollaj
  1

  Shocked with out bad they react and treat customers and they're issues. Very high and unreasonable fees for what seems no reason.

  Response from the owner

  Frank, we're very heart broken to see your negative review. We take pride in our service to our customers, many we've known for generations. Please reach out if we can resolve any specific issue you may have had.

• o

  orlando giovannis
  1

  Crazy fees, and they don’t even know what for. As a company its bad but even worse as a singular person.

  Response from the owner

  We're sorry to see you had a bad experience. We have zero service fees on all consumer and basic business accounts unless the terms are violated.