SuperPawn W Flamingo Rd, Las Vegas

SuperPawn Reviews

• E

  Eso
  1

  I pawned my playstation 4 here and when I got it back my PS4 controller had been damaged. The R2 button fell out an it looked like it had been dropped or something heavy was put on it. I told the manager about the damaged controller and he said to come in an he would give me a new one. The one he gave me was so broken. It's ruined my gaming experience and I wish I had just kept the controller they damaged because this one they gave me is really bad. I even told an employee there about it and they were like sorry nothing we can do now . So now I'm going to spend 60 bucks to buy a brand new one. These things aren't cheap an that wasn't right. I don't appreciate the experience with this pawn shop

• C

  Charmeena Wilson
  1

  ABSOLUTELY THE WORST CUSTOMER SERVICE IVE EVER RECEIVED From Two Girls Working The Drive Thru. I Was There On Friday 4-29-16, I Looked At A Few Rings To Purchase. Employee Asked For My ID Before I Began Viewing The Merchandise. Which Is Store Policy, Fine. I Originally Went In On An Inquiry Basis About An Engagement That I Own. I Decided To Just Keep The Ring, Employee Gives Me My Identification Back. Nevertheless, I Began Looking At Their Selection Of Watches. Employee Askes Me For My ID After Me Viewing The Watch For About 5 Consecutive Minutes. I Browsed For About 10 More Minutes Then Decided To Leave, Employee Never Even Gave Me My ID Back. I Didn't Realize It Wasn't In My Wallet Until Sunday, The Reason For This Is Because I Am 8 Months Pregnant Not Working And I Primarily Stay Home. I Called Super Pawn At 8:05 Pm To Inquire About My Identification Card, The Girl Stated They Had It, I Asked If It Was Okay For Me To Pick It Up. She Stated Yes, As Long As I Made It Before 9:00pm. I Arrived At 8:20pm, There Was About 3 Cars In Front Of Me, I Waited There 30 Minutes. I Realize That 9:00 Is Now Approaching In 10 More Minutes So I Give The Pawn Shop A Call, I Say Hi, I've Been Waiting In Line For 30 Minutes And The Line Has Not Moved. The Girl Then Stated That There Was Only 1 Person Working The Drive Up Window & That She Was Moving As Fast As She Can, I Reiterated That I Just Needed To Get My ID. She Then Hung Up On Me. Finally I Reached The Front Of The Line, @ 9:03pm They Have The Blinds Closed, I Ring The Bell For Assistance. No Response, I Ring Again, No Response. I Honk, No Response. Then I Decide To Call The Store Again, No Answer. I Call 3 More Times No Answer, So Now I'm Pissed. I Wait There Another 5 Minutes & I Call Again, I Get An Answer This Time. I Say Hi, I Was Calling To Get Your Managers Name And Information Because I'm Not Happy With The Customer Service Etc. This Girl Hangs Up In My Face ABSOLUTELY THE WORST CUSTOMER SERVICE IVE EVER RECEIVED.

• b

  bill kidd
  1

  This pawn shop is full of kids who don't know anything about jewelry. I brought in a retired Tiffany and Co Necklace 18k with diamonds an this Flock of Seagulls white trash looking imbecile tells me "I have to file this bro to make sure its gold" in which I replied no you can scratch test like any and every other pawn shop does but your not ruining my jewelry. He than proceeded to waste my time with some other incompetent person named Nick telling me about false policies and how the store manager requires every piece of jewelry be filed tested which is absolute nonsense, no one in there right mind is letting someone file test there 2.00 ct engagement ring or Diamond Tennis Bracelet etc. I later cross checked these so called policies with another store manager whose a personal friend of mine and he said that everything these two said was completely wrong. My thoughts are when you have two people in a gold buying store who cant identify 18 karat gold by the touch and feel in there hand or under a loupe, pure and simple they don't deserve to have a job buying gold and they should go work somewhere less challenging. I drove not even 15 minutes to the next pawn shop in and out with cash I needed and no issues whatsoever. I used to work for Super Pawn back when Macks owned it before Cash America took over and it saddens me to think they don't care anymore who they hire and people like this get these jobs when they should be flipping burgers at Burger King.

• S

  Solipsist Steve
  1

  I just had to return a Mac laptop because they had mislabeled it as having more processing power and twice the memory than it actually had. When i brought it back, Chris the assistant manager was rude and argumentative and said, "where's your proof?" They had already tossed the handwritten label that they had written for it. What they did is called bait and switch and it is a felony. I am reporting them the the better business bureau. DO NOT BUSINESS WITH THESE BUNCH OF CROOKS!

• N

  Navy Hole Snipe
  1

  Staff and management is the worst! Company sells 'warranty' that they are reluctnent to honor, they do everything possible to rip you off, then they blame the 'new' corporation. This place is nothing but a den of theives!

• M

  Melanie Kuehmann
  4

  They have a late night drive-thru open until 11pm. The only downside is that thou have to be able to fit the item you want to pawn in the security drawer. So T.V.'s and other large items can't be pawned in the drive-thru. But it does give you a little extra time to make a payment if you are trying not to lose what you pawned.

• A

  Allison Quevedo
  5

  AHHHHMAZING! Went in for a laptop for school. Got one that wasn't up to par (working like I needed) explained my whole situation and came in and was out within minutes! They swapped it for better quality and made sure I left with a smile. The Super Pawn team consists of amazing personality's and smily faces. Love, love. I will only go to this location!

• B

  Brian Stafford
  4

  If you need to pawn something to get you by until pay day. They are fair and will get you they can on your merchandise. Remember people they are helping you out and you went there because you needed money so dont get butthurt when they dont give you full price for a twenty year old tv. Never understood people walking out complaining they are a rip off because they are not. They have great prices on merchandise too.

• R

  Red Williamson (Poes Man)
  2

  Came in to pawn my shotgun. Was told they couldn't take it because it was an "Assault Shotgun." I laughed (of course)... but the guy that told me that was serious. He told me that because the stock I had on it also had a pistol grip it was an "Assault Shotgun." Yeah. He genuinely believed that. Don't come into this store expecting to deal with knowledgeable staff.

• L

  LBCThang213
  1

  Went to pawn my 18k ring the girl tested it she had no idea what she was doing she poured acid all over my ring then scraped two chunks out of it then said sorry it’s fake after ruining it.. took it to the other super pawn down street got the money I asked for it.. never go here unless you want your jewelry ruined