Suncoast Credit Union S Alexander St, Plant City

Suncoast Credit Union Reviews

• K

  Kadie Cox
  3

  I love Suncoast, been banking here for 14 years, but I have to say, the ATM situation is getting out of hand. They are ALWAYS down. And most of the time, when the ATMs are down, the virtual teller machine is down too. And on the off chance that I catch them up they won’t accept cash deposits, no exclamation, It intakes the bills Counce them shows me a count of each bill an amount and then specimens back up. It would be lovely if there were a remedy for this.

  Response from the owner

  Dear Kadie - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We value you as a member and would appreciate the opportunity to speak with you to learn more. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• P

  Preston Monroe
  1

  Horrible bank! They charge you for everything, including using your debit card online. Overdraft fees are horrendous. They charge you $29 as soon as a transaction post, not even giving you time to go deposit money that day. Do yourself a favor and find a better Credit Union.

  Response from the owner

  Dear Preston - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your full name and contact phone number to: [email protected]. Thank you.

• M

  Morgan Brea
  5

  Zach was great! Got everything handled in a timely manner and was the perfect mix of professional and friendly! If I ever need anything else I’ll definitely be reaching out to him!

  Response from the owner

  Thank you, Morgan, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Zach may be recognized. Thank you for being our member!

• M

  Minnie Byrd
  5

  Very, very good. Everything was taken care of in a timely manner. Will ask for him the next time I have to do any business with the credit union in the future. Excellent Service.

  Response from the owner

  Thank you, Minnie, for your 5-star review. We sincerely appreciate it!

• A

  Aidan Vaughan
  5

  I have been to the credit union several times now, and every time, they have been greatly helpful. Zach, especially, was helpful, ensuring that I not only got what I needed along the way, but that I understood what was going on.

  Response from the owner

  Thank you, Aidan, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team member Zach may be recognized. Thank you for being our member!

• J

  Jessica Andrews
  5

  Artie and Paula at Plant City branch was very helpful, knowledgeable explained the whole process thoroughly was very quick and professional with my personal loan process.Thank you Suncoast!

  Response from the owner

  Thank you, Jessica, for your 5-star review and for taking the time to let us know about your positive experience. We have shared your comments with the appropriate department so that our team members Artie and Paula may be recognized. Thank you for being our member!

• A

  AllieDatGirl
  1

  ATM machine at plant gory branch did not return my card. Called the atm customer service number and nothing could be done as it was after hours.

  Response from the owner

  Dear Allie - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you to learn more about your experience. Please send us an email with your name and contact phone number to: [email protected]. Thank you.

• D

  David Becker
  1

  Walked in the PC branch at 4:40pm the receptionist - Liliana - said that the three officers had customers and there were 5 people waiting in the lobby ( when I arrived to the lobby there was only 1 ) She said I would have to come back another day. I told her that I got off work early just to get here before the credit union closed and I would wait. She was not friendly in her tone and asked what I needed then said she would have to call her manager. She then said I could go sit in the lobby. I just feel her customer service could have been more kind and understanding. The bank officer that helped me was very kind and helpful.

  Response from the owner

  Dear David - Customer service is a top priority for us and we are sorry to hear that you did not experience the level of service that we strive to provide our members. We would like to learn more about your interactions with us. Please send us an email with your contact information to: [email protected]. A member of our team will reach out to you. Thank you.

• M

  Matthew Davis
  5

  I love this bank I am definitely opening a account here. This was the first time I ever used a ITM and it worked perfectly. I was able to cash a check way after hours and got to talk to a real person, threw a video feed, that did everything a normal bank teller could do.

  Response from the owner

  Thank you, Matthew, for your 5-star review and positive feedback on our ITMs. We truly appreciate it! You can open an account by visiting our website suncoastcreditunion.com or in-person at one of our 75 branches.

• j

  julia strickland
  1

  I’ve been a member for over a year now, I still cannot deposit checks/cash or withdraw money from the ATM. I was told “new members under 6 months have this hold on their accounts for security and fraud purposes”, so I requested to get it taken off 3 times since and have been declined 3 times without explanation. I was told that it should be approved since my account has been in great standings the entire time I’ve been a member, so I’d “have to come back when a branch manager is available and at the bank so he can approve it manually”. I work night shift and literally do not have time for this. So frustrating that this bank is so unhelpful. Not to mention the employee that stepped in was very rude. Karen has also been working on this for me and has actually been quite pleasant and kind the entire time.

  Response from the owner

  Dear Julia - We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interactions with us. We would appreciate the opportunity to speak with you. Please send us an email with your contact information to: [email protected]. Thank you.