STCU: Queensgate Branch Queensgate Dr, Richland

STCU: Queensgate Branch Reviews

• M

  Mike Manning
  5

  I arrived at the branch drive up window less than 10 minutes before close. I needed a new debit card and with my work schedule it is difficult to come during normal branch hours. The teller I worked with was very friendly and accommodating. I would have understood if they didn’t have enough time to help me before they closed, as I was maybe 5 minutes off from the scheduled time. They not only helped me get my new debit card but they were very friendly the whole time. I have been an STCU member since 2015 and this is absolutely on brand with the service I am used to getting with them. Thank you Queensgate branch for reminding me why I love banking with STCU.

  Response from the owner

  Wow! Thanks for sharing your experience with us, Mike! We’re glad we were able to help. We love having you as a member-owner.

• C

  Curtis Lysher
  5

  I do most of my business banking here. Friendly customer service, very helpful. I recommend this bank to anyone looking for personal or business banking.

  Response from the owner

  Thanks, Curtis! We appreciate you taking the time to leave a review and for being one of our member-owners.

• A

  Adaliz Ortega
  1

  It “ate” my card 2 times already and couldn’t get it back. It was so stressing getting a new one and not worth it. The screen froze and then went back to the home page but never gave me my card. They couldn’t do anything about it :/ and today it happened again, (2 time) and it’s so stressful and I had to go run errands and couldn’t because I needed my card to pay. They couldn’t help me and now I’m stuck without a card :(.

  Response from the owner

  Oh no! We’re very sorry the ATM wasn’t responding properly and for the inconvenience it caused. We’ll make sure our techs are aware. The quickest way to get a card reissued is to go into a branch.

• J

  Janie Shea
  5

  Looking for a Mortgage Officer you can trust who will compare loans and rates best for you who always answers any questions you have at anytime and who will make the whole loan process easy and understandable? Then Brandon Reed should be your first call. I could not be more happy with my whole experience with STCU and Brandon Reed!

  Response from the owner

  Hi Janie, thanks so much for your review! We'll be sure to pass along your kudos to Brandon and our team.

• A

  Angela Hudlow
  1

  DO NOT USE THE ATM AT THIS BANK.. TOOK MY DEBIT CARD AND WHEN I WENT INTO THE BANK THEY TOLD ME I HAD TO GO GET A NEW CARD FROM MY BANK. NOW I HAVE TO WAIT 7 TO 14 DAYS BEFORE MY NEW CARD GETS HERE. NOT TO MENTION THE INCONVENIENCE OF SETTING UP ALL MY AUTOMATIC WITHDRAWAL I HAVE SET UP. AND WOREST CUSTOMER SERVICE

• A

  Aaron Wideen
  5

  We worked with Jennifer on a home refinance and we’re extremely happy with her promptness in responding throughout the application process. Would highly recommend Jennifer for anything mortgage related. Thanks Jennifer!

  Response from the owner

  Thanks for the review, Aaron! We’ll be sure to pass the kudos along.

• R

  Roger Gomez
  1

  Atm screen froze ate my card.

• K

  Kyle P
  5

  Brandon Reed helped my fiance and I finance our first home. He made the process super easy and was very patient with us. I highly recommend STCU and Brandon Reed!

  Response from the owner

  Wow, thank you so much Kyle! We're glad to hear that you had such a great experience, and will be sure Brandon gets these kudos as well.

• E

  E P
  5

  Brandon Reed helped my husband and I finance our first home! The man was so personal and took the time to answer any questions we had in a promptly manner. Thank you!

  Response from the owner

  Thanks for the great review, Edith! We'll pass the kudos along to Brandon.

• T

  Tim Schweiger
  5

  Their manager Jennifer is amazing and will perfectly take care of you

  Response from the owner

  Thanks, Tim!