STCU: Cheney Branch 1st St, Cheney

STCU: Cheney Branch Reviews

• H

  Hayley Nepean
  5

  I love STCU and this branch in particular is great! The teller was very knowledgeable, helpful, and could answer all the questions I had without a banker. The service here at this branch is very prompt and friendly and I got in and did my business within a couple minutes. There are no monthly maintenance fees , great interest rates on savings, and plenty of other great things about this credit union in general! I used to work at a big national bank and I'm so thankful I have this credit union for the place I bank at because there are big differences! Good job STCU! Keep working on making online banking a littler bit more friendly for joint account holders. Other than that no complaint so far!

  Response from the owner

  Wow. Thank you so much, Hayley! We will be sure to keep working on joint account holders. Members like you make our day!

• L

  Lilly Statham
  5

  My name is Misha Statham(above is my nickname) Thank you STCU for all that you guys have done. For working hard and helping the community. And thank you for the gift card it means a lot I great appreciate it. I hope you guys have an awesome day and a great Christmas. Thank you it means a lot. :)

  Response from the owner

  Awh shucks, thank you for the kind words! We love having you as a member.

• E

  Ethan Garcia
  5

  I learned about STCU after financing my wife's car thru them a few years ago. What an amazing credit union we were introduced to! I only go into the branch about once a month... yet they know me by name... that's impressive... this is the most personable bank I have ever worked with. Now a few years later, we have both cars financed here, a few credit cards, and a savings account. Although we still do our primary banking at a national bank, I predict this to be changing very soon, exclusively to STCU!

  Response from the owner

  Wow! Thank you so much Ethan! We live that you are a member, and appreciate you taking the time to leave this review.

• S

  Slade & Star Seehawer
  5

  Very friendly, prompt and courteous! They also care about the "small business owner" who might need assistance from time-to-time. If you are fed up with the Corperate banks and endless fees I recommend stopping in at a friendly STCU office soon.

  Response from the owner

  Thank you so much, Slade!

• R

  Rachel Hansen
  5

  this is a great credit union over all I've had several years of great service I had a complaint about one of their loan officers not being very receptive but they fixed it immediately! they are VERY good with account security so A+ on that front!

  Response from the owner

  Rachel- Thank you so much for taking the time to leave us this review. We are so sorry you had such an unhelpful experience in our branch! Good hair day or bad, we want to be sure we pay attention to what you want and need. We will follow up with the team for sure. Thank you for being a member, and we will do our best to continue the good parts of your service!

• W

  Windie Spencer
  5

  As I was making a withdrawal, Ryyan noticed that my savings could be getting better interest. Now I get 5% interest on the first $500 in savings! Thanks, Ryyan!

  Response from the owner

  Thank you, Windie! We appreciate the time you took to leave a review, and we'll be sure to pass this along to Ryyan.

• J

  Jason Hughes
  5

  Friendly staff and nice building! STCU has always been great to its members and i would highly recommend them for any students especially

  Response from the owner

  Thank you so much, Jason!

• E

  Eagle Point
  5

  We value the customer service provided by STCU! A very knowledgeable and friendly staff makes for an excellent visit!

  Response from the owner

  Thank you so much! We so appreciate you taking the time to leave us a review!

• R

  Rafael Umarov
  1

  worst bank ever deposit money orders on Friday today is Monday still money not on account had to go back 2 times, and when you go in to bank you cannot wear sun glasses don't understand why???

  Response from the owner

  Ivan, thank you for giving us your feedback. We can appreciate the frustration with funds availability - depending on your deposit, our policy outlines the hold times. That policy is at every branch and available here: https://stcu.org/funds_availability.html . We will also look into why you needed to return twice. As to the sunglasses, it's a part of our security procedures, in line with most financial institutions. Not allowing hats and sunglasses helps keep our staff and members all safer. We'd be happy to discuss your concerns further with you if you would like, please send us am email at [email protected].

• J

  Janel Shilts
  4

  Ehh, could be friendlier and more welcoming. Overall good service.

  Response from the owner

  Thanks for your feedback, Janel. If there’s anything in particular that you’d like to share that could help us provide five-star service every time you visit, please feel free to send us an email at [email protected] with your suggestions. Thanks!