State Credit Union Huger St, Columbia

State Credit Union Reviews

• M

  Monica Adams
  5

  My mother and I had the pleasure of working with Ms. Sherry Cunningham, a Phone Center Loan Officer with SCU State Credit Union and the experience was top notch. Ms. Cunningham worked diligently with my mother to outline and explain the process every step of the way. Her patience and customer service was amazing. I would definitely recommend SCU State Credit Union and especially Ms. Sherry Cunningham (loan officer) to anyone in the market for a vehicle. Thank you for excellent service!!!

  Response from the owner

  WOW! Thank you so much for your awesome review! We will make sure our staff and Sherry's supervisor see your feedback. And please don't hesitate to contact us for your future financial service needs. We are always happy to assist you :-)

• W

  Willy
  1

  Well, they actually will charge you almost FOUR dollars for the "convenience" of paying a Visa bill on the phone. You know d-mn well it costs them more when you walk in and hand them cash in person than on the phone, but they've found another way to sock it to the consumer. Even the water company has stopped charging these rip-off fees. I will go in and pay it, but I plan on getting my money's worth by asking a lot of pointless questions and taking up time so they lose a bit of money themselves.

• C

  Carolyn Hunt
  5

  Among banks in South Carolina this bank has been good for me and my husband for more than 15 years. When we first came to Columbia my husband, through his job open his account here. I was sick and grieving from death of our little girl. He told me they gave him a loan and helped him out. Matt Tichner was the bank officer at the time. He always remembered my husbandand me.

  Response from the owner

  Thank you very much for your kind words! We are happy we could help you in your time of need and we will make sure Matt and his supervisor are made aware of your feedback. Please don't hesitate to contact us if we can assist with your financial service needs in the future :-)

• s

  shanoria Loyd
  2

  Please do not fool with this bank. We was with this bank for about 10 years. They don't treat you like a customer they just find ways to hit you with fees. We are military so we are not near any location to go in to the office and when you speak to someone on the phone they always have an attitude. This bank took the money out my account and didn't notify neither me or my husband but we did find out when we hit with like 5 overdraft fees. We left this bank for someone that cares.

• S

  Steve W
  1

  I have always used credit unions instead of banks and so I joined SCSCU when I moved to Columbia 4 years ago. I was reasonably satisfied with this place, despite having fewer branches and longer wait times than either of my previous credit unions... that is until they instituted a $10/mo fee for each of my checking accounts (my wife and I have 3 there). It is VERY POOR TASTE for a credit union to charge it's own members for basic services!!! I dread switching to another establishment as it will require switching many of my auto-pay accounts, but I will do it one day. Until then I won't be doing any more business with them than I absolutely have to.

• B

  Bob Schowalter
  2

  As a public employee I used SCSCU for over 10 years. First for automatic withdrawals from my wife's paycheck for savings and then to repay an auto loan. Following retirement I neglected to monitor our account closely and the small balance we had maintained became much smaller due to an exorbitant monthly inactivity fee. I believe their fees in general are atrocious and customer service was not much better. I would not recommend SCSCU as a place to do business.

• V

  Valarie Byrd
  5

  Awesome Customer Service and Community Support!

  Response from the owner

  Thanks very much for your kind words Ms. Byrd! We are happy to do both - assist you and help support the communities we're in. Have a great weekend :-)

• J

  James Smith
  1

  Customer service is trash and don’t think you’re going to call and get an issue taken care of quickly im on the phone right now while I’m writing this review and I have been holding for 45 mins

  Response from the owner

  Hello - we are sorry to hear of your frustration. Our hold time for our phone center typically averages 8 minutes during problem resolutions. If you would like to speak to a supervisor, please call 803-978-5133. We will be happy to help you!

• S

  Shannon Rush
  5

  I visited this location for the first time since being a member for 18 years. I experienced great customer service!

  Response from the owner

  Thank you for your kind word Ms. Shannon! We are happy to assist you :-)

• L

  Lydell Corley
  5

  Very good customer service very good people to the bank with this very good place to be