Spero Financial Pulaski St, Columbia

Spero Financial Reviews

• J

  Jessica Britt
  1

  If I could leave 0 stars I would!! I had an auto loan through TELCO, well I wrecked my car and had to get another one which they gave me a finance rate of almost 8.5% !! This is with dang near PERFECT credit. Well the woman said it was due to my other auto loan and I could call back in a few months and have it refinanced. Well of course we call and try to refinance LIKE SHE SAID and they use the excuse "we aren't refinancing due to covid" LIKE WHAT?!?!? Fast forward to recently I got a new car and they called to get the pay off and everything with the new company went SOO much smoother, well they had my car payment on auto draft and so of course it drafted but they insured me that I would receive it back, of course I didn't then when I called they said they issues $26 to a savings account there that I don't even use?? Why!??! I asked why it was $26 and not the full amount she says "due to the payoff" how is this so? How do they add amount to a pay off on a loan that was OVERPAID??!?! Makes no sense... all I can say is RUNNNN --- DO NOT USE THIS this place to finance ANYTHING!!

  Response from the owner

  Jessica - We are surprised and disappointed with your review. As a member-owned cooperative, we strive for excellent member experiences each and every time. If willing, please send us your best contact number to [email protected] so that a member of our team can look into this experience a bit deeper. Thank you!

• T

  Todd Swierski
  5

  I've been a member of Spero/SC Telco for over 20 years and am completely satisfied with the Financial Services they provide.

  Response from the owner

  Thank you, Todd, for your 5-star review! We will pass this along to our Columbia team members, as it will make their day! It is an honor to serve you.

• c

  ccfreebiesdeals And giveaways
  5

  This is an excellent credit union to bank with. They treat you like family and help you meet your financial goals.

  Response from the owner

  Thank you for your kind words! It is an honor to serve you!

• K

  Kristalyn Poole
  1

  I had a auto loan with what use to Be SC Telco. Great customer service, never on hold on the phone for more that 10 mins. Great service. Made my payments on time. Paid my auto loan off and got a personal loan through them. Been making on time payments, but come November of this year I went to the ONLY Columbia location to make a payment and the Facility was CLOSED. Closed in the middle of the week. (Which made my payment late) No sign on the doors or windos of the drive thru, no email sent out to member stating they were closed. I live well over an hour from the closest location so I can't come when ever I please. Found out they switched names to another financial institution and when tried to call to make the payment over the phone, I was on hold for well over 30mins. The lady who took my payment over the phone was nice, but then put me on hold for an additional 10 mins, bc I asked a question she couldn't answer. Loan will soon be paid and will never do business with this institution again!

  Response from the owner

  Kristalyn, we sincerely apologize for your experience paying your auto loan. Our Columbia branch was closed due to COVID-19 for a couple of days. We updated our website homepage and locations page with the closure information and posted a sign on the door/drive thru as soon as we could. However, we apologize that you did not receive the information before making the trip to the branch. For future loan payments, please note we have several options available for your convenience - including our Online Loan Pay portal. Funds are credited to your loan same-day if payment is made before 5:00PM EST. Learn more about this option and other no-cost payment options here: https://spero.financial/online-loan-pay/ If we can be of further assistance, please let us know! Thank you for your membership! It is an honor to serve you.

• D

  David Blume Jr
  5

  Taylor at Pulaski St. branch is one of the best tellers I have ever gotten the pleasure to know. Always a smiling face and wonderful service! Highly recommend anyone visit this branch and see for yourself! Give her a RAISE $$!!

  Response from the owner

  Thank you David for your kind words! We will certainly pass this on to our Columbia team. Thank you for your membership! It is an honor to serve you.

• F

  Fred Figueroa
  5

  I have been a member of SCTelco since 1992. They have finance 4 autos and one RV for me and I have always had a very good experience with this bank and the people working there like Sylvia McCracken. I hope to be a member for many more years!

  Response from the owner

  Thank you Fred for your kind review! It is an honor to serve you.

• J

  Jasmine Monte’l
  5

  I used to bank with SC Telco and I recently had a deposit issue. Rakeisha was very helpful and Spero should feel great to have her.

  Response from the owner

  Thank you Jasmine for these kind words! We will be sure to share with the team, as we know it will make their day! And, thank you for your membership. It is an honor to serve you!

• K

  Karen Lanier
  5

  SC Telco Federal Credit Union is the best credit union around! They have good CD rates, car loan rates and customer service! I'm glad to be a member!

  Response from the owner

  Thank you Karen for your kind words and 5-star review! Also, thank you for your membership! It is an honor to serve you.

• T

  The Shancock
  1

  Branch in Columbia is awesome!! However customer service line is full of rude reps. I hate having to call and since this branch is the only branch and I live on the other side of town, I usually have to call. They should hire people who actually have customer service skills for the customer service line. Update. I had to call again today and the woman I spoke with on the phone was so rude. I had a fraudulent charge and she told me she couldn’t do anything about it since someone used my PayPal to get to my debit card number. I understand that I had to call PayPal, but she never once said “I’m so sorry” or “Don’t worry we can work it out” she acted like I was wasting her time. I’m so disappointed in this bank right now. Changing my review to 1star.

  Response from the owner

  Thank you for your feedback. I'm disappointed to hear that you did not have a good experience over the phone. As a member-owned cooperative, member service is our first priority. Please contact us so we can find out more about your experience.

• E

  Eric Fleming
  2

  I USED to respect SC Telco, not anymore. The employees have always been friendly so that gets them an extra star. The business side of SC Telco is not really any different than a bank. I will be closing my account first thing tomorrow.

  Response from the owner

  Eric, we are surprised and disappointed to hear of your recent experience. As a member-owned cooperative, providing excellent member experiences is our top priority. If you are willing, we would love to learn more about your experience and discuss how we can better serve you. Please email your best contact number to [email protected]. Thank you!