STAR Financial Credit Union Leopard St, Corpus Christi

STAR Financial Credit Union Reviews

• C

  Clayluver1
  1

  Awful bank, only reason why I stay banking with them is because it's easier for transferring money to my mother when needed cause she won't leave them. They have horrible customer service. I recently went in person to order checks because the online site would not let me and said I needed to contact them so I figured it would be easier in person. The teller tells me they do not have a book or any way to show the check options...she took a few not good looking pics on her personal cell phone for me to look at and decide. I went with what I thought looked the best on the choices I was shown. Then I made it very clear that I only wanted my name and address as I've always had on the checks, she verified my name and address. I received the checks yesterday, and it has my phone number on them. I'm not happy about this!

• L

  Lori Romana
  1

  My husband and I recently decided to purchase a new car, and my father who has done business with Star Credit Union for over 30 years, referred me to David Zacher in the loan department off McKinzie. I waited in the lobby as David took call after call knowing I was waiting to be helped. When he decided to come greet me it was not much of one. He never asked my name nor did he introduce himself. He asked what he could do for me in a smug tone. I explained my husband and my intention to purchase a vehicle. To make a long story short — he passed me two cards and sent me on my way to apply online. His tone the whole time speaking with me was in a condescending manner — as if he made a preconceived notion I was not a qualified candidate. I’m not sure if it was my appearance, ethnicity, or gender, but I know well enough when I am being treated in a dismissive manner. I vowed to never give Star Credit Union my business and to inform others of the way he treats potential clients. It is disheartening to know there are individuals who are representing Star Credit Union in this manner to people of our community. Star Credit Union is potentially losing qualified customers due to David’s lack of customer service. The silver lining through this experience with Star Credit Union is my husband and I took our business to USAA and received a lower interest rate of 1.89%, excellent customer service, and a new car.

  Response from the owner

  Hello Lori, I apologize for your experience. We will work on improving service and keeping loyal Members like you.

• A

  Ashley
  1

  The loan officer David is such a joke! We put in an application for a car loan OVER a month ago and we have been calling to check up on the status and what a surprise still David has not even worked or looked at our paperwork that he requested from us. What a disappointment!!

• T

  The Salt Experience (BeachBum)
  1

  This past year with them has been terrible. Lost deposits, human errors, and now shutting down for rain while all other businesses are open. So much wasted time, stress, and anxiety do to this group. I do not recommend. They have let the community down.

  Response from the owner

  We apologize for your experience and are working on getting fully trained staff. Due to inclement weather this morning, all branches opened late 12:00PM. Please give us a call 361-242-7827

• S

  Sheldon Metoyer
  5

  The best. Got my car with a low interest rate with very little frustration. Always been cooperative and responsive with my whole family. Been banking here since i was 16.

  Response from the owner

  Thank you for your business!

• D

  Debbie Meyer
  1

  My husband was out of town and I had an emergency and this worthless Bank after 20 years of letting us do it finally decided we can't do it anymore for him to call and authorize me to be able to take out the money would never have my own account here and he's thinking of moving his to a different bank no peace of mind with this Credit Union

  Response from the owner

  Hello Debbie, I'm sorry for your experience. We must follow policy and procedure with our Member accounts. Please have him add you to be a joint member and we will be happy to assist you. We appreciate your business!