Southland Credit Union Florence Ave, Downey

Southland Credit Union Reviews

• D

  Delma Robalino
  5

  Stuff are nice. Gabby is the most sweat and very carring with the customers. I thank her so much for always helping. The company is fortunate to have a gabby. I recommend gabby 100%

  Response from the owner

  Hi Delma, we are so glad that you experienced great Member Service at our Downey branch with Gabby! We look forward to serving you again.

• P

  PootieLovesYou
  5

  Always courteous and line goes by quick. Outside atm. No bathrooms for customers. About 20 parking spots.

  Response from the owner

  Thank you for the review!

• J

  Jesse maldonado
  2

  You know it's time for a change when wells fargo treats you better than your credit union....rethinking my banking needs.

  Response from the owner

  Hi Jesse, we appreciate you sharing your feedback with us and are sorry to hear about your experience. Your feedback and Membership are so important to us. A member of our team has called and left a message regarding your request.

• B

  Beata Gilbert
  5

  This bank rocks. This investment planner, Mark, really helped me with investing and worked hard to answer my questions! You should most definitely go to see Mark.

  Response from the owner

  Hi Beata, we are so glad that Mark was able to assist you with investing and so look forward to serving you again! Thank you for your Membership.

• B

  Barbara Shiver
  1

  When I first joined, the staff were friendly and the rates were good. Being able to exchange change in machine for deposits or cash was a nice feature. However, over the years, customer service went downhill. Rude agents, bank errors not taking my ach deposit, and not being able to access account online as only a savings account.

  Response from the owner

  Hi Barbara, we are sorry to hear about your experience. Your feedback is important to us and a member of our management team will be reaching out to you directly.

• P

  Phillip Velasquez
  1

  I've been a member since 2015. For the most part I had enjoyed my services with Southland Credit Union but I've come to not like calling for Customer Service when I need something. Most members I have spoken to over the phone are rude and do the bare minimum to offer help especially with issues with accounts or for example disputing charges. It's extremely hard as it is right now with Covid because the branches are open 9 AM to 6 PM Weekdays only and have been closed on Saturdays for sometime now. It makes it hard to actually get things done if you need to see someone. Most things cannot be done over the phone which is frustrating but understandable but most of us work the hours that the branches are open during the weekdays and with the closure on Saturdays it's become very difficult to bank. I tried to do a car loan with Southland recently and the whole process was a complete mess. Mainly for me the customer service is what's become terrible and the fact that they closed branches on Saturday's has made banking so difficult is why I decided to leave this credit union and go to another.

  Response from the owner

  Hi Phillip, thank you for taking the time to write a review. We are sorry to hear about your experience. Your feedback is important to us, as well as your membership. A member of our management team will be reaching out to you directly to better understand how we can improve our service.

• P

  P. Freeman
  2

  The previous rater is right about the snobby and unfriendly disposition of the employees. In my case, I found the tellers to be unwelcoming, which makes me feel uncomfortable. Fortunately for me, there's a shared banking (Schools Federal Credit Union) near my house in Carson I can go to, so I rarely go to this branch unless I absolutely have to.

• Z

  ZZ11 ZZ11
  3

  So basically I walked in for a car payment. My payment was declined because they dnt accept credit cards?? It's 2016. They gladly will take your credit card payment over the phone with an additional fee. Which is completely stupid. Not to mention they dnt even take AMEX; ok so w.e. I wanted my car payment changed on a certain date. I did everything I was told to do. I even called and verified if it was done. I got mail sent to my home saying my car payment was due. So I called explain the situation they couldn't do anything. I kindly asked to speak to the MGR DAVID. To whom I left a message. Despite all the negative I have experienced here at SouthLand. David made sure my request was met not only that but nothing effected my credit. As why I was so mad. Credit is everything in this world sadly. You mess with my credit I'm coming for you. Thanks again David for being a real MGR.

• A

  Alex Villasenor
  5

  Rene in the Downey branch was very helpful in getting me a refinancing quote on a vehicle I recently purchased. The quote he got me will save me over $4,000.00. Thanks Rene. Alex V.

• D

  Desiree Machado
  2

  Everyone there looks like they hate their job. After my 1st visit I now feel intimidated to ask questions because they reply with a snobby attitude and make you feel dumb. Unfortunately that is the closest one to me so I have no choice but to go there.