Southern Team Volkswagen Peters Creek Rd, Roanoke

Southern Team Volkswagen Reviews

• K

  Kristyn Francisco
  5

  My sales rep Joe Dudak was fantastic from the moment I first visited. He took time to figure out what was important to me and one week later I'm driving a car that meets all my expectations. He took the time to go through all my questions and I never felt rushed. He has great energy and fantastic personality! I asked for a few of his cards as I know a few people that are looking to buy a car within the next 6 months. I have already told them each about how great he was. I'll most likely be visiting him again in 3 years or so for an upgrade. :)

• K

  Kelly Miller
  5

  My experience at First Team was very pleasant from start to finish. Although this was my first brand new car purchase and I was very nervous and apprehensive, everyone at the dealership allowed me the time and space to ask questions, process answers, and make the best decision on my time schedule. Even though the process took the better part of two days, I never felt rushed or pressured which is not the typical experience with most car dealerships, so check out First Team when you are in the market for a new or used vehicle because they will treat you right!

  Response from the owner

  Kelly, thank you for the excellent review! I really appreciate you taking the time to tell us about your experience. I am so happy to hear you had such a positive visit and that you felt comfortable during the whole process. Like you said, I know buying a car can be very stressful so I am thrilled that our team did a great job helping you select your new car. If you have any additional questions please feel free to contact me! Sincerely, Mike Munsey – General Manager, [email protected]

• J

  Joseph Stutso
  3

  I’ve always complimented the outstanding service I receive from Harold and his team at First Team around town. Not once have they failed in providing top notch service and professionalism to me and my family over the past VWs we’ve owned. Amazing team. Sadly it takes only one negative encounter with a gentleman with whom I picked my keys up from to erase all the other positive experiences I’ve had at First Team VW. This man was so condescending and arrogant towards me in front of other people simply because he had to place a phone call to find my car key. I never put up a fuss about the situation. I did not deserve to be treated like that. Miscommunication perhaps? Possibly my error? I’m not sure. I was just told loudly that next time I better make sure I get the right time down right so he doesn’t have to run all over creation..Wow. My bad, buddy. I thanked him for his overly kind words and left with embarrassment. The only reason I will ever step foot on that property again is because I know Harold and his service team at VW have more care and compassion for their customers and it’s obvious. That team reeks with professionalism. They have went above and beyond for me more than once over the years. I’m sure the proof is out there in a file.

• A

  Angela Doyle
  1

  I was looking for a new Jetta. I made sure to do all my research and ask a ton of questions before I went out there as it was over an hour away. When I arrived the salesman I was supposed to talk to was with someone else, even though I had an appointment. The guy I did deal with acted like he really didn’t want to sell me a car. Gave me a 8.64% interest rate quote even though I’d been preapproved for 1.9. Charged me $4500 more for the car itself than what was on the sticker that was on the car, even though with the sale that was going on it was advertised “everyone pays sticker price.” Charged me fees that were supposed to be waived for the sale they had going on (one of the ?s I asked before going out just to verify) and when they wanted to charge 4.3% tax and I said it was 4.15 according to the dmv website he said “ma’am, I sell cars everyday” yeah, well you obviously rip people off everyday too, because I did all my research and all my homework before allowing them to run my credit and it was all lies. They ran my credit 3 times, dropping my score 50 points. I ended up getting my Jetta elsewhere and had an amazing experience doing it. I will never go back to any first team dealership.

  Response from the owner

  Angela, thank you for the feedback of your shopping experience from July 2018. We’re happy to hear you ended up purchasing a Jetta, of course your business and opinion are very important to us, and we would of liked the opportunity to explore the details of your purchase back then, where we could of resolved any misunderstandings of the numbers related to the purchase. We are the top selling and service VW dealer in the area, mainly because of our low pricing, values for life and customer service. We’re surprised by some of your comments, as they are very uncommon. The overall price you reference could have been the total financed which includes, taxes, payoff of trade-in and finance charges. We do hope in the future, you will give us another opportunity to earn your business as well as receive the incredible benefits of purchasing from First Team. If you have any additional information that you would like to provide us, please free to call Phone: (540) 362-4800 Regards, David Dillon

• L

  Liam Firebird
  5

  Great sales team, Great Service at First Team Volkswagen. VW is the best kept Automotive Secret in America! Tony Hall is a great salesman and he really works to not only get you a great deal on an excellent vehicle but also cares about you after the sale. Whenever I stop in for service he always takes time to ask me how everything is going with my Tiguan. Harold Woody is an incredible Service Manager. He listens and works hard to make sure you get everything you need to keep your Volkswagen running like new. I would not take my Tiguan or my wife's Jetta anywhere else. Period!

  Response from the owner

  Thanks Liam for the wonderful review of First Team Volkswagen. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

• B

  Becky Hunter
  5

  I just purchased my second vehicle from First team. My 2000 Beetle had all the service done at FT. I now have a 2013 Tiguan. Justin was great showing us through all the bells and whistles of my first new car. Everyone involved in the process was friendly and helpful. My only suggestion is to cut down the amount of time it takes to purchase a care. I would say excluding the test drives, it took 4+ hours in all. Luckily everyone was great during the time.

  Response from the owner

  Rebecca, thank you for the great feedback! I appreciate you taking the time to tell us about your experience at our dealership. I am so happy to hear that everyone was very helpful during the car buying process. I know that it can be very stressful, so I am glad that our team were able to make you feel comfortable and make it as pressure free as possible. Thank you for your continued support and we look forward to working with you again. Sincerely, Mike Munsey – General Manager [email protected]

• J

  Julianna “JulzB1990” Boyles
  2

  Terrible experience. Emailed salesman with a list of exactly what we were looking for after stopping by to test drive a few vehicles. After a week of no email or call back with vehicles matching our wish list, we stopped by again. Salesman acted like we were inconveniencing him since he already knew our criteria. We stated we just wanted to see what the current specials were and if a car could be brought in for us. Financing employee treated us like we weren't smart enough to understand the pricing and like we were an inconvenience. Other worker tried to find us vehicles to dx and when we stated what we were looking for, a VW Sportwagen manual, stated 'well I don't know if there are any of those'. We explained we had found several within a 300 mile radius, but wanted to purchase through them if possible. He still talked down to us after finding multiple vehicle (which took a matter of minutes) and stated he would call if one of the dealerships would accept a trade. That was three days ago and yet to hear a word. I understand the care dealer 'game', but I've never been in a dealership where I'm exchanging looks with my fiancé, clearly upset, and trying to decide when to walk out of the place. Those we talked to were unknowledgeable about their inventory and multiple times we had to correct them. Needless to say, we will be taking our business else ware.

  Response from the owner

  Julianna, the concerns of our customers are extremely important to us and as such, we highly value their feedback. We are always striving to improve and would invite you to please contact us directly so we can go more in-depth regarding your experience and rating. We look forward to talking and having the opportunity to earn your business. Mike Munsey - General Manager - (540) 362-4800

• W

  Wanda McLaughlin
  5

  First team provided an excellent car buying experience for me. Jason was outstanding in his knowledge of the vehicle I was looking for - a small SUV. He recommended a Subaru Forester which we test drove and then decided to purchase. He answered all our questions and if he didn't know the answer he found another Team Member who could answer our questions, I would definitely recommend First Team.

  Response from the owner

  First Team Volkswagen is happy to receive this five star review Wanda. Our staff believes in making you feel at home and happy. We will be happy to help any friends or family in need of a vehicle. Sincerely, Mike Munsey – General Manager, [email protected]

• R

  Rob Dalton
  5

  Travelling northbound on I-81, our VW failed near Roanoke. We pulled in a couple of hours prior to closing on a Saturday, holiday weekend. Harold Woody was able to fit our vehicle in for diagnosis before the close, whereas I believe most service departments would have likely shoo'd us away. We had to end up leaving the vehicle with First Team and grabbing a rental (where here again, First Team and Dave Wood stepped up and gave us a ride to the rental company!). Over the next week as the vehicle was being repaired, Harold kept us informed with the status if the repair. We ended up transporting the vehicle home, but it would not have happened had Harold not interacted and coordinated the pickup. Thanks Harold Woody!! Give the situation, it was pleasant to cross paths with you and appreciate all you did to get us back on the road.

  Response from the owner

  Rob, thank you so much for choosing First Team VW for your automotive needs. We appreciate your feedback and the 5 Star rating.

• A

  Adam Holt
  1

  I dont understand this dealership's parts department. You can either call the parts department, leave a voicemail, and never receive a returned phone call. If your lucky you'll be able to talk to John in parts who will forget to order the parts, waste your time at an appointment, promise to order the parts and call you on Mobday. Again, never recieved a return phobe call. Have to go somewhere else