Sound Credit Union 201st Pl, Bothell

Sound Credit Union Reviews

• S

  Shady Mina
  5

  I have been trying to get a loan from other bank for 3 weeks knowing that I was already approved and I am glad that I didn't get it. I decided to go to Sound Credit Union hoping to get a personal loan with a 7.5% interest rate. I left with all the needed amount in my new account with only 2.44% 😃😃 The nice lady (Unfortunately I didn't get her name) worked with me on the loan and then she told me about an option that I have never thought about it. But the the end I left the bank happy and having a great deal Loved this bank, loved everyone there Thanks again and definitely will consider my coming loans with you!!

  Response from the owner

  Thank you for choosing Sound and sharing your great experience. We're so glad we could help and look forward to continuing to work with you.

• A

  Alec B
  1

  I have had nothing but problems since opening an auto loan there. Each rep has a different answer for a question. I wanted to pay my car payment using a cash advance from my debit card and they couldnt figure out how to run a cash advance. I was promised a reduced rate for automatic payments so I set that up and then they said it has to come from a certain type of account, they have lied numerous times. They also opened a checking account without my approval or knowledge.

  Response from the owner

  We are disappointed to hear about your experience and would like to speak with you about it. Please send us your contact details to [email protected] and we will have a member of our team reach out to you.

• M

  MR. Gronckle
  4

  Despite a little early confusion, I am excited to begin a long term relationship with Sound Credit Union. When my primary bank had limited options on IRA accounts, I turned to Sound Credit Union who had better options. Thank you to the staff for making the transition easy.

  Response from the owner

  First, welcome to Sound! Thank you for taking the time to share your experience. We appreciate your membership and look forward to continuing to build a meaningful relationship with you and others in our communities!

• J

  Judy Skorka
  5

  My husband and I recently went to Sound Credit Union to apply for a loan. We met with Bijou to process the paperwork. We were very pleased with her expertise and felt she was very warm and pleasant to work with. It was a wonderful experience.

  Response from the owner

  Thanks for the great review -- we're glad we can help! And thanks for being a member!

• S

  Scarlet Reinike
  1

  I wish I could give zero stars. I will start by saying my husband is a disabled veteran and we moved to the area after transition out of active duty service. We currently have membership at Fibre Federal and Navy Federal Credit Union. We need a legal document signed by end of day Wednesday and I began searching for a place to get that done. Fibre Fed said I could go to a partner branch near our new home so I called around to find the closest partnering branch and the Sound Credit Union in Bothell was the one I was told would help us out getting one paper notarized. I called today, waited on hold over ten minutes and the man on the phone said that usually they could help but that due to covid they only notarize papers for members of that branch and I could start an account there if so wanted them to do it. That is a scam. They just want an added account and do t care to help military families out. I was so disappointed at the scheme. It would’ve been less of an inconvenience if they just set an appointment and notarized the paper, but they expect me to come in to the branch, bring documents to prove residence and then transfer funds into a brand new account before they can notarize... seems more like a scam to get people who need help to open accounts rather than being a good person or helpful to partner branch account holders. We will be much less inclined to open an account with this brand, if all they care about it their enrollment rates instead of helping families. So dissatisfied.

  Response from the owner

  We understand your frustration. If you'd like to discuss the situation further, please send us your contact details to [email protected] and we will have a member of our management team reach out.

• S

  Sarah Sundstrom
  5

  Bijou was wonderful! She spoke to my 16 y/o daughter like an adult, when setting up her first checking account.

  Response from the owner

  Thank you for sharing your experience! We appreciate you and your membership.

• V

  Vadim S
  1

  Very bad service for customers for who have English as second language 🙄.

  Response from the owner

  We are disappointed to hear about your experience. We'd like to understand more about what happened. Please email your contact details to [email protected] and a member of our management team will contact you.

• A

  Alex Nephew
  5

  Sara Nephew - Bijou Tshilombo is excellent to deal with and very helpful while researching and getting a loan.

  Response from the owner

  Thank you for sharing your experience! We'll share your review with Bijou too! We appreciate you and your membership.

• M

  Markchar Brodskey
  5

  Great staff and great customer experience. I hold two accounts and a lot of deposits here. They have always been friendly and have taken care of me.

  Response from the owner

  Thanks for the great review! We've shared your kind words with the branch and management.

• E

  Emily Rose
  5

  Friendly place. The manager is very courteous and goes out of the way to help. Strongly recommend over bank of America or chase around.

  Response from the owner

  Thanks for the great review! We'll share your kind words with the Bothell Branch and management.