Sound Credit Union Pacific Ave, Tacoma

Sound Credit Union Reviews

• D

  Danaca Tomas
  5

  I opened a checking account here since I’m always using the co-op banking as a member of BECU. Dee helped me and was extremely professional and kind! I highly recommend Sound CU.

  Response from the owner

  Thank you for sharing your experience. We will share your kind words with Dee and our team. We appreciate your membership!

• M

  Matt meadows
  1

  I called and asked about grace periods on refinance and the woman on the phone today was super rude about my question,acted like I was stupid. The wait times to get a call back are a joke also. I won't ever go with this credit union again. I don't recommend them at all.

  Response from the owner

  We appreciate you bringing this to our attention. We've informed our management team and someone will reach out to you about this.

• C

  Cesar Villeda
  1

  If I could give no starts I would iv been using them for a while now and I have make a complaint against Andrea Dexter she is very rude and unprofessional she she will see a name on a check and instantly you can feel that she is starting to discriminate against you saying they wanna see more activity in this account and will say that they are not a check cashing place I’m a member hear at this sound and your gonna tell mw if I have a check your not a check cashing place something need to be done about this lady

• C

  Christina Tullar
  5

  Going to the bank to open an account with a baby is stressful! Breanna M at the Pacific Ave SCU was so helpful and made sure we didn’t have to sit there forever! Thank you!!

  Response from the owner

  Thank you for your membership and thank you for your review! We look forward to serving you again.

• M

  Michael B
  2

  I have been with Sound Credit Union for almost 10 years and I have learned a lot about them in the last year that I am not happy about. A couple years ago I set up payments through there bill pay, and I would always send it 3 or 4 days before due date, a few months later I talked to my landlord and he said payment was always arriving late, so I contacted SCU and they said there bill pay was handled by a company in South Dakota and they were having to mail paper checks to landlords account in Washington, for some reason the could not go internet. They told me about there pop money service and said it takes 3 business days so I said okay let's do that but then after about my second or third payment I got an email today that payment was supposed to be sent out saying the schedule payment had been canceled.I called sound credit Union to find out why and they said because I'm only allowed to send the payment once a month and I had tried to send this payment 29 days after the last payment so I said okay and set it up for reoccurring payments on the 30th of every month then today I received another email saying payment had been canceled it did not give a specific reason why so I called sound credit Union to find out why and it took me 5 hours to get through to them and he could not really explain why. I just became frustrated with him and I said that's okay I have to go. I think it is time for me to move on to a different bank where I can get better serve customer service. it is almost like sound credit Union wants to control my money and tell me when I can spend it and how much I can spend.

  Response from the owner

  We appreciate your feedback. As an organization, we continue working to improve our processes and services. We’d like to learn more about this issue. Please send your contact details to [email protected] and we will have a member of our management team contact you.

• j

  jenni tipton
  5

  I had a very good experience at Sound Credit Union. I went in yesterday after years of not having any kind of bank account I decided maybe it’s time to open a new account. I only waited in the lobby for about 5 mins for an open banker. She was super friendly knowledgeable and 25 mins later I walked out a proud new member. I wish I could remember her name but if you happen to read this ( we had a conversation about reviews lol) Thank you for a pleasant experience!

  Response from the owner

  Thank you for the fantastic review and welcome to Sound! We look forward to seeing you again -- thanks!

• L

  Lela Palmese
  5

  My family has been with them for some time. Any issues that may arise they have dealt with them. Me and my husband had charges on our account that we didn't make. They recovered our money quickly

  Response from the owner

  Thank you for letting us know about your great experience. We value your membership and look forward to serving you again.

• S

  Sam Foust
  5

  I have had an account with Sound for a little over a year now and I have nothing but good things to say about them. My boyfriend tried opening an account online but had trouble doing it so he went into this branch and Wendi was very helpful in getting him all set up.

  Response from the owner

  Thank you for sharing your experience! We are glad to have helped and look forward to continuing to working with both of you.

• B

  Bob D
  1

  It took more than half an hour to get a $100 check cashed in the drive through today and it would have been longer had I stayed at the parkland branch where I started. These people need to open up the lobby's and start giving people real access to their money. I'm looking for a new bank.

  Response from the owner

  We appreciate your feedback. As an organization, we continue working to improve our processes and services that have been impacted due to COVID-19 restrictions. Thank you for your patience as we work through this.

• C

  Christina Stephens
  5

  Decided to switch my checking from a big bank over to a credit union. Wendi from the 36th Pacific Ave branch was very friendly and offered great customer service. I look forward to my future banking needs!! Plus I received my debit card on the spot and even got a Sound Credit union reusable shopping bag.

  Response from the owner

  Thanks for the great review! We think Wendi's great, too. Your kind words have been shared with her and management.