Sooper Credit Union Grand Junction Branch Patterson Rd, Grand Junction

Sooper Credit Union Grand Junction Branch Reviews

• T

  Todd King
  4

  See edited post below - Difficult and confusing new policies at Sooper Credit Union - related to mobile deposits of payroll checks - create an unstable platform of security of funds. Never had a hold on a payroll check before resulting in negative balances. Everything is getting harder and harder to do these days. Used to be able to rely on my banking institution and their automated / online processes to make life easier. Not much the case anymore. Update - After receiving a call from the bank, first, I understand that they take these reviews seriously and made specific effort to address my concerns. Several steps were taken to correct the specific problem I called about. Further discussion addressed my concerns with some of the policies at the bank in general. Steps were taken to allay my fears that my finances may have been in jeopardy. Finally, I was informed that measures may be put in place in the future to eliminate any recurrence of the issues we discussed. Sooper Credit Union has been a valuable and trusted partner for 21 years and will continue to be considering the manner in which they handled this issue.

  Response from the owner

  Hi Todd, thank you for taking the time to share your feedback. Our Vice President of Retail Operations enjoyed speaking with you and learning more about the situation. If we can help in any way going forward, please reach out at 303.427.5005. Thank you!

• D

  David Long
  5

  Sooper Credit Union goes above and beyond when you need a loan. Very one on one. On top of things that need to get done. Will help you to figure out new challenges. Especially Jeremy. Ask for him. He will get you into the vehicle you want! This is the truck he helped me get! Thank you Sooper Credit Union, and thank you Jeremy!

  Response from the owner

  Hi David, thank you so much for taking the time to leave us a review! Congrats on the new truck!! We're so glad we could help. If we can help in the future, please don't hesitate to visit the branch or soopercu.org.

• W

  William David Faricy
  5

  I've been with Soopers Credit Union since about 1980, when I got on at City Market. They've always been good to me...

  Response from the owner

  Good evening William - What a great story, thank you for sharing it with us! We are so glad to have you as a member. Providing a great member experience is our top priority so hearing we succeeded is always wonderful. We hope you'll connect with us on social media, you can find all of our sites at soopercu.org. Have a great evening!

• M

  Matt Ehmann
  5

  I would like give my high recommendation for loan officer Monique Lange! She helped me last year with my auto loan for my 4Runner which I had to go to Denver to pick up! She coordinated with a Sooper Credit Union office there to pay the seller on a Saturday! She's always prompt, helpful, friendly and keeps me updated with great communication! 5 star service all around!

  Response from the owner

  Hi Matt, thank you for your kind words about Monique. We think she's great as well! From all of us at Sooper, we are so happy we could help get you into your 4Runner! Again, thank you for your feedback and we hope you have a great day!

• W

  Weston Nichols
  5

  I've been banking with Sooper for about ten years. They are always very personable, and they offer great perks for their members! Small Town Bank feel with all the amenities of a big national bank. Keep up the good work!!

  Response from the owner

  Hi Weston - wow, thank you so much for your review! We are so honored to be your trusted financial partner for nearly a decade. Again, thank you and we hope you have a great day!

• c

  cjhebbelman
  1

  I've had them for a few years as they helped me get my loan on my motorcycle but they are the most inconvenient bank I've ever worked with the website is spotty at best. The employees follow what they're told and it's to give you the run around trying to get anything done from getting a password rest to even getting ahold of someone or just a simple loan amount is worse than pulling teeth. 1 star is being generous

  Response from the owner

  Hi cjhebbelman, thank you for your feedback. Providing a great member experience is always our top priority and we are sorry to hear we missed the mark. We would like an opportunity to learn more about your experience and make things right. Please call us at (303) 427-5005 so we may better assist you. Have a great day!

• A

  Alyson Gardner
  5

  We were in need of a loan in a limited about of time. Derek was very thorough and very helpful. 10/10 would recommend!

  Response from the owner

  Hi Alyson, thank you so much for your review! We are honored you chose Sooper and appreciate you for being a member! If there's anything else we can help with in the future, please don't hesitate to visit the branch or www.soopercu.org.

• O

  Olivia Coe
  5

  James Arrieta is an excellent loan officer! I had a loan with Sooper for an older vehicle, and I decided to buy a new one. I applied with Sooper but got the loan from the dealership in order to complete the purchase quickly. James helped me out with a refinance that will save me thousands of dollars and lower my already low rate by another full percentage! I'm super (hehehe) happy with the company and with the service I've received over the years of working with the company. Thanks so much for everything James!

  Response from the owner

  Good morning Olivia - Thank you for your kind review. We are so glad James was able to help you! Providing a great member experience is our top priority so hearing we succeeded is always wonderful. We hope you'll connect with us on social media, you can find all of our sites at soopercu.org. Have a great day!

• M

  Martin Olivas
  5

  I have just finalized the refinance of both of my vehicles with Sooper CU with the assistance of Derek. The entire process was very clear, smooth, and quick! Derek answered all of my questions and maintained frequent communication regarding the process with us. Derek was able to save us money on both vehicles :) He was very professional, knowledgeable, and very patient with all of our questions. I highly recommend him and will continue to go to him for future needs.

  Response from the owner

  Good afternoon Martin! Thank you for your kind review. We are so glad to hear that Derek was able to assist you with your cars and that he went above and beyond with his customer service. We hope you'll connect with us on our social media, you can find all of our sites at soopercu.org. Have a great afternoon!

• M

  Mondo Archuleta
  5

  James went above and beyond to help me get my loan. He was very professional and friendly. Anyone who needs a loan go to him. Tell him Mondo sent you.

  Response from the owner

  Hi Mondo - we're so happy to know you had a 5-star experience working with James. Thank you for your membership. Have a great day!