U.S. Bank Branch Patterson Rd, Grand Junction

U.S. Bank Branch Reviews

• O

  Office Manager GJ
  1

  Can't talk to a banker on 24 Rd without an appointment, because they are short staffed. They were rude about this. Went to the White location. We went thru the process of getting an rv loan (which took days, and they were terrible about communicating) AFTER we got the loan approval, we noticed and mentioned not getting a loyal customer discount. They said they don't just give it to customers who have been with the bank for years unless asked, because 'that's how the bank makes money.' They said they'd get that added, but would have to start the whole process over, which would take days AGAIN. We are closing all accounts with this bank.

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Michele. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 3990. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Cassidy Davis
  1

  The WORST customer service I have ever experienced. Blatant disrespect and poor treatment from associate who obviously had no experience. Do not enter into business with Eric Carroll!!! Management took no action when this individual raised his voice and rolled his eyes at me after 45minutes of an unprofessional and unproductive encounter. I will be closing all accounts with US Bank.

  Response from the owner

  Hello Cassidy. Thank you for taking a moment to inform us of this experience. This is concerning to us, and we would like to have this matter looked into. Please send us an email to [email protected] with your phone number and reference number 4112, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Judit Gomez Contin
  1

  The 24 th of June 2020 around 2:50 and 3:30 Drove through to cash a 45 dollar check and gave me back 25 dollars , I let her know and the teller asked me to give her the envelope back and I said “ sure “ so she gave me back the other 20 missing and gave me no apologies. Just said ( there it is ) not going back there . She didn’t feel sorry she did a big mistake .

  Response from the owner

  Hello Judit, Thank you for bringing this to our attention. I definitely understand your concern with that mistake and while I'm glad the error was corrected, we'd still like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6394. Once we receive your number, we'll give you a call within 2 business days to discuss this experience further. We hope to hear from you soon. ^Caitlin

• C

  Cassie Adamson
  1

  If I could give this location zero stars I would! Sat in the drive thru line for over 20 minutes today to use the atm! The tellers at this location are slow and rude this isn’t the first time this has happened. Avoid this branch at all costs!

  Response from the owner

  Hello Cassie. We thank you for taking a moment to share your experience with us. We are sorry to see that you waited so long to use the ATM. Please refer to usbank.com/locations for information about our branches and ATM's. You may find another in the area. We hope this is helpful. Thank you. ^Ryan

• C

  Cole Jamieson
  1

  By far the worst bank I've ever been to. incredibly slow and terrible service. sat in a two car drive thru line for 30 minutes.

  Response from the owner

  Hello Cole, our goal is to provide great service to every customer. I am sorry to hear we have fallen short of our goal and your expectations. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8405 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• J

  Joe Foster
  1

  avoid doing business with us bank. They have notoriously horrendous customer service. Additionally, they seem to not be aware of anything that is going on in regards to your account. they are asleep at the wheel or retired in place, I cannot make a reasonable determination of which one of these reasons are to blame. Save yourself time, mental anguish and sanity and choose another bank!

  Response from the owner

  Hello, Joe. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• K

  Kelsey Newberry
  2

  Not very fond of this location. Never consistent with their policies. Has a very high turnover of untrained employees and because of that my account has been messed up more than once to where I am unable to use my funds. Which is very inconvenient. Love the fruita location. Go there! Don't waste your time!

• B

  Bob Caldwell
  5

  Excellent customer service, many US locations and favorable bank policies, sometimes a line but worth the wait relative to some other banks.

• C

  Chad Wondra
  5

  Great bank, the staff has been friendly and timely in all of my experiences, thank you!

• j

  jemboharb
  4

  Don't you just "love it" when customer service gives you the WRONG INFORMATION. (Drive thru/up opens at 8 not 7:30. Sounded suspicious.) This branch is fine.