SkyOne Federal Credit Union Aviation Blvd, Hawthorne

SkyOne Federal Credit Union Reviews

• C

  Chellie Ann
  1

  I liked them UNTIL I had to SIMPLY change my account information from one bank to another and they won't take my money I've called and talked to them, they hit my credit line because THEY wouldn't take a verbal account number from me, nope it has to be mailed in so don't switch your bank account ever or else you won't be able to pay. I HATE SKYONE. Enjoy my ugly face on your Google A$$h○/es!

  Response from the owner

  That is SO frustrating. We are very sorry to hear that your experience was less than satisfactory. You should be able to add or change external accounts in online banking. After you log in, look under "Transfers" and "External Transfers." Then click "Add External Account" and follow the steps. If you need help setting up external accounts in online banking, please call us at 800.421.7111 or visit www.SkyOne.org and click the "Let's Chat" to chat with a live representative. We're here to help and would love the opportunity to turn that frown upside down:-).

• s

  shernanya taylor
  1

  It's an okay credit union. I dislike that customer service isn't 24/7. If your card is locked you have to wait until business hours. New cards take longer than 7 days to be mailed out. There isn't any sister banks you can walk into if needed, just this one location. You download the mobile app, which isn't that great, and in order to add card to a digit wallet you've to download another app of theirs. It's all a bit much.

  Response from the owner

  Shernanya, thank you for taking the time to leave your review. We're sorry to hear we did not meet your expectations as we strive to make sure all our members’ needs are handled to the best of our ability. As a member at SkyOne, you have 24/7 free access to your funds available through our 66,000 ATM network and Online & Mobile Banking. Also, you have access to your funds through our 4,000 Shared Branch network, which allows you to do most transactions within our partnered branches. Please find the nearest location to you by visiting: www.skyone.org/learn/about-skyone/branches-atms/#panel-1 We appreciate your feedback about access to customer service. Although we do not currently offer 24/7 call-in or “live chat” services, we still provide reasonable hours for member care operations. Our "live chat" through Online Banking is available from 4:30 am to 11 pm PT, Monday-Friday. If your card is lost or stolen, you have two options: you can report it by calling 844-262-8472, or even better, you can control your cards by turning them off and on within your mobile banking app - you should check it out! It’s fast and easy. Just log in via your SkyOne mobile app, and in the top left corner, you'll see three lines. Press the three lines, and under "Manage Cards," press "Card Controls." If you need to obtain a new card, we will do everything we can to expedite it. Thank you again for reaching out, as we will continue to work hard to deliver 5-star service to all SkyOne members. If you wish to discuss any of these matters further, please contact our Member Care Center at 800-421-7111, and one of our dedicated representatives will be happy to assist you.

• A

  Alyssa Brown
  1

  Do not finance with sky one!! They have been nothing but problems from the start. I am set up on auto payments and every single month they say I’m late, and now I’m owing 3 payments even though they take my payments out every month. Very sneaky company, that won’t even answer the phone.

  Response from the owner

  Hi Alyssa, we can understand how frustrating it would be to set things up, but not work. We sincerely apologize for the experience you had but thank you for bringing this to our attention. We're here to help. The two fastest ways to get help are through our new chat option or to email us. Click the "Let's chat" bubble on the SkyOne.org page. Another great option is to email us at [email protected]. The email goes directly to our branch representatives and they can get the information they need from you to fix the issue right away. Your satisfaction is one of our top priorities. Please reach out so we can resolve the issue. Thank you.

• E

  Ernesto Cn
  5

  My experience with Sky one was awesome. the person who i talked to was very friendly. as a new member I just love it.

  Response from the owner

  Thanks for the great review. Hope to see you again soon!

• s

  storm
  1

  After a hard inquiry on my credit report with a perfect history and 800+ score, SkyOne wanted a copy of my driver's license, a pay slip, and bank statements over email. I will choose another financial institution that values my time and security.

  Response from the owner

  We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. First, we'd like to make it clear that hard inquiries are required when one applies for credit. If you didn't apply for credit, we will never do a hard inquiry. Next, security is one of our top priorities. We ask for proof of identification to help mitigate fraud. We also do this to help keep your accounts safe from fraudsters. These steps are somewhat time consuming, but necessary to keep our member's account safe and sound. Finally, your comments will be shared with the rest of the team in an effort to improve our services.

• T

  Trepmal
  2

  There's tons of hidden fees if you have a small account. I was a faithful customer for years and one day I started getting charge after charge for seemingly nothing. I called and asked about it and the guy who answered said the fees were listed in their change in ToS which was sent out 1 month before, and they could only be waived by starting a line of credit or refinancing through them. He was also a jerk about it the whole time and blamed me for not already having a line of credit. The next customer service rep I contacted to get full transcripts of my account from day one was very helpful. That's the only reason for the +1 star.

  Response from the owner

  Thanks for taking the time to leave us a review. Very sorry your experience wasn't what you'd hoped. Your comments will be shared with the rest of the team. We'll strive for better service and more transparency.

• A

  Aaron Dean
  1

  Ridiculously BAD customer service! I was the victim of identify theft, and they are still sending me to a collection agency. I have called them MULTIPLE times to discuss this. Rep said a Manager would call me back and then NEVER did. The last time I called, they said the account and matter had been closed down. So, I thought that was the end of it, but low and behold, I get another letter from them saying I'm being sent to collections and that this fraudulent account will be reported on my credit report. I've told you I was a victim of identify theft and you still want to send me to collections? All I can say is BRING IT!!!

  Response from the owner

  Thank you for making us aware of this situation. We're sorry you have to deal with a fraudulent problem. Fraudulent situations are frustrating, indeed. We worked swiftly to solve this issue, and fortunately, everything is resolved. If there's anything else we can do to help, please contact us at (800) 421-7111.

• E

  Emma Tomlinson
  5

  I was very impressed with the level of service that I received at SkyOne Federal Credit Union. I had recently changed jobs and was looking to re-invest my 401K. I made an appointment with Geoff Palenik, Financial Advisor at the Hawthorne branch. Geoff took the time to really get to know me and understand my financial situation before tailoring solutions to fit my needs. He asked all of the right questions and really took the time to explain my options. I ended up making a second appointment once I finalized my decision. It was refreshing to feel that I wasn't being pushed or rushed into a decision. When I returned, Geoff had all of the paperwork ready for me and really made the process, effortless! I feel confident that Geoff had my best interest in mind

  Response from the owner

  Thank you for your business and for taking the time to provide this review. We'll be sure to let Geoff know you received 5-star service. We look forward to delivering 5-star service for all your financial needs in the future.

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  Amy Rios
  5

  Monique DeLuca is the definition of superb customer service! When Another competitor cut my interest on my Money-market acct, I was looking for a new home. Monique made the process smooth and seamless! Would highly recommend reaching out to her for your financial needs! Hands down one of the best in the business!

  Response from the owner

  Hi Amy, thank you for taking the time to let us know we provided 5-star service. We'll continue to work hard to provide 5-star service to all our members.

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  Lk Griffin
  5

  I have been a member since 1968 and no matter where I go {both work and pleasure} I can always depend and rely on my association with this credit union. Now that I am retired I still am completely happy and satisfied with the services even though they are not local - hence I also belong to a local federal credit union.

  Response from the owner

  Hello Lk Griffin, we appreciate your positive feedback about your experience and for being a long-term member. We take great pride in serving our members and look forward to providing you meaningful financial solutions for years to come. Be on the lookout for some great things to come from SkyOne.