SJP Federal Credit Union Englewood Ave, Buffalo

SJP Federal Credit Union Reviews

• R

  Raymond Guarnieri
  5

  I worked with Sara and Caitlin to get set up on a HELOC and Premier Checking Account. They are both fantastic. Rarely do you deal with a financial institution and walk away thinking, "wow that was really great customer service." Doesn't hurt that they offer really good rates too. I highly recommend giving these people your business!

• B

  Brian Richards
  1

  This place either had a data breach, or they are selling my info. See attached. I had a boat loan with them years ago. I paid it off and closed my account. 2 years later I'm receiving offers in the mail "for members of sjp credit union" for insurance and other nonsense. The first time I called them and made mention, the girl said "I thought we had stopped that - I'll put a note in your account and make sure it doesn't happen again." 6 months later I get 2 more (attached). I called again, mentioned to the person on the phone who denied that they sell my info (how else would Liberty Mutual end up knowing I was a member here at one point?). She sent me to the voicemail of the CEO. I left a message with him, saying the same thing. I never heard back. I wanted a boat, not to have my data sold (or breached?). I closed my account, but apparently I'm still being sold. I would suggest going elsewhere for a loan.

  Response from the owner

  Brian, Thanks for taking the time to share your feedback. TruStage is the insurance arm of CUNA, which is the national credit union organization that advocates on behalf of credit unions. They provide insurance for our members and have an exclusive relationship with Liberty Mutual, where our members can receive credit union specific discounts. No need to worry about a breach or your info being sold. We do get an occasional complaint about the unwanted mail though from our members and will take that into consideration as we analyze our relationship with them going forward. I hope a couple pieces of unwanted mail didn't ruin the overall experience of our credit union though, as I would presume you were otherwise very happy with the rates and service you received from our hardworking staff. If you need anything going forward or have an additional concerns please feel free to reach out to me any time. -Chas Manager & CFO

• N

  Norman Taylor
  4

  Had a boat loan with them for 8 months and paid it off perfectly as with all my accounts. Applied for another loan, lower amount and got a declination letter stating I had derogatories and or foreclosures on my report. Got alarmed because my credit payment history is flawless and had to pay for all 3 reports and scores to make sure there wasn't any and there wasn't. I don't know whose report they were pulling but mine is free from any of those, all 3. Perfect payment history, free from public records of any type of derogatories. That's crazy!!!! Gonna call them tomorrow to see whose report they pulled. It wasn't mine. However 8 months prior when they gave me a boat loan that I paid off in 8 months they were great. No other issues but them declining repeat customers with inaccurate information. Update, since my last review they have worked with me to finance an RV, so they got back in my good Grace's.

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  MissMee
  5

  Ive been with them for over 20 years. I have watched them grow. They are wonderful!

  Response from the owner

  MissMee, thanks so much for the positive feedback. We are glad to have you as part of the Credit Union family!

• M

  Mark Rich
  1

  I was late in paying rv loan because of lack of income due to cover 19 they sent my loan to their attorney I was willing to pay my current payments.They would not take my money said it was out of their hands Not people friendly. Dot deal with these people. They suck and just want to take advantage of you.terrible credit union.

  Response from the owner

  Mark, we appreciate the feedback. We cannot comment on specific cases, but it is never in our interest to send to our attorney. We always give our members every chance to work with us and as long as they are honest, keep in contact with us and make a good faith effort to pay on their loan, we almost never send over to our lawyer. When COVID-19 started we deferred payments on over $6 million in loans for up to three months, with a simple request and did not even require any documentation. Unfortunately, there are isolated cases where our members ignore our repeated attempts to reach out to them and help make payment arrangements or discuss how we can get their account current. When this happens, we are forced to send the account to our attorney and once we send the account to our attorney we are contractually obligated to defer collection efforts to them.

• R

  Rock Star
  5

  SJP is awesome! I refinanced a car loan with this place.. They took my 48 month loan at $400 and reduced it by more than a $100 and for 36 months, was paying the highest 24% interest and SJP lowered that to 11%! I recommend this credit union to all! The staff are all friendly and pleasant to do business with!

• D

  Donnie A
  1

  Turned paperwork in for a personal loan never gotta response called numerous times with no return calls. Finally when I spoke with someone they turned me down, they have inaccurate information regarding my credit score. I do not recommend this credit union to anyone. Horrible conservative bank there only looking to see how much interest there going to make from each of there customers!!!!!!

  Response from the owner

  Donald, I'm sorry it took longer than usual to get back to you regarding your application. As far as your credit goes, we (like all financial institutions) can only base our credit decisions on what the credit agencies report. We would be glad to sit down with you any time and provide you with a comprehensive credit review to help you clean up your credit and help you out going forward. If you are interested give us a call and we can schedule a time for you to come in.

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  Tyler Cady
  5

  Best credit union available. If I need $5,000, $10,000, whatever; I fill put the application and he money is in the bank the next day. It's so easy. Super good rates too

  Response from the owner

  Tyler, thanks for the feedback and thanks for being a part of our credit union. If you ever need anything just give us a call!

• j

  jacob b
  5

  These people are no joke. They take pride in their job, Caitlyn Mcclean is the most professional banker i have ever had the pleasure of dealing with. They are very good at what they do. It feels good to have a bank you can rely on. Take time and ditch your chain bank, Its so worth it. Sjp takes care of you.

• R

  Rafael Alicea-Torres
  2

  It was a ok experience the loan percentage was high but since it was my first I didn’t expect anything less but my issue is that when it came down to the buyout they raised the total owed!also they only report to trans union and they always report every 2-3 months which on the credit looks like you’re not making payments

  Response from the owner

  Thanks for the feedback Rafael. Hopefully after establishing credit with your first loan, we will be able to offer you a lower rate on your next loan. If you ever have any specific issues regarding your credit or your account, please reach out to us directly and we will be glad to assist you in any way possible.