OneMain Financial Sheridan Dr, Tonawanda

OneMain Financial Reviews

• L

  Lex Lucas
  1

  I have a 700 credit score with spectacular payment history. It said I have an excellent approval odds and they kept fighting me on my loan application. If you want a hard inquiry without a loan this is the place.

  Response from the owner

  Hi Lex, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• R

  Rebecca Y Alicea
  5

  Great experience!!! They have a great customer service. They are very knowledgeable and explain everything to the T. Recommended!!!!

  Response from the owner

  Hi Rebecca! Thank you for your feedback and for being a customer! -Marissa

• S

  Stephen Fogarty
  5

  I had the pleasure of dealing with Jackie and she was absolutely wonderful. The entire process was quick and easy and they treated me with the upmost professionalism and kindness. I would recommend this location to anyone considering any kind of loan!!

  Response from the owner

  Hi Stephen, Thank you for the great review! We're so happy to hear that Jackie went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

• I

  Im aleem
  1

  Not recommended. I am an existing customer who cleared the loan within 9 months of taking it and the interest rate was very high. After seeing several e-mails, posts from this office, I considered applying again and the office approved the offer but wanted me to in the US to close it. I am traveling and cant be present in person, during the times, everything is remote and i am surprised on why cant this be done remotely even when I am an existing customer. Will look somewhere.

  Response from the owner

  Hi, thanks for reaching out to us on Facebook. Unfortunately, OneMain does not have operations outside the United States. Thanks and have a good day. -AS

• J

  Jeff Podgers
  1

  Called me last week that loan was all set. Said to Come in today to sign papers and with checking account numbers to deposit loan at1030 am. Received a call at 930 am today that they can’t give me loan. What a Joke!!!

  Response from the owner

  We apologize for your frustration. We understand that working to improve your financial situation can be challenging, and we try our best to accommodate. Thank you for considering OneMain, and if you'd like to learn more about your application, please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) available. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you – AS

• L

  Lee Rose Wilson
  5

  I can't say enough about the experience I had with my One Main agent! He was so nice and very knowledgeable and so positive. It's never been easy for me to ask for help, but this process was fast and painless. I highly recommend One Main!

• G

  Garrett Brown
  1

  One of it not the rudest person ever to awnser I called to ask a few questions about there service and immediately she had an attitude. Then she proceeded to say(this is a finance business ) when I was asking about a loan very disappointed that these people ruined my experience didn’t even get to check the company out and never will

  Response from the owner

  Hi Garrett, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -CK

• M

  Miss Lady
  5

  Awesome costumer service, very informative and friendly. I dealt with Mike Rinaldo, who made my overall experience perfect! I was given what I asked for within 24hrs. To help your transaction run as smooth a mine, come prepared with the required documents and be patient. They will do what they can with what you have given them. There were NO hidden fees with insurance and or road assistance, lol - Mike was very upfront and honest about theses OPTIONAL offer's. I would definitely recommend to a friend or family member.

• J

  James Cullen
  1

  Very Poor Customer Service, You never get a person on the phone you get Voice Mail. You leave a message and no one reply. The One Main in Tonawanda NEEDS TO have all management replace. Once you get a loan they don't want to talk to you. STAY AWAY FROM THIS LOAN SERVICE !!!!

• A

  Ari L
  1

  Closed my request for a loan after running a hard inquiru without ever giving me a call back. Had a credit score of 740 when I applied.

  Response from the owner

  Our loan specialists make loan decisions based on a host of variables in the full application. We are happy to send you a statement of specific reasons why your request was denied. Please call this number 855-663-6246 and have handy the reference number which is printed in the letter sent with the decision. - AS