Siouxland Federal Credit Union Plaza Dr, South Sioux City

Siouxland Federal Credit Union Reviews

• L

  Lori Miller
  5

  I was referred to your bank by a friend. I am glad I listened. I went to open my account and Christy Yang helped me with that. She was very professional but yet felt like you were with a friend, made you feel comfortable. I told her what I was looking for and needed. She told me about several different things the bank has to offer. She is going to help me get things back on track. Thank you Christy!!! You made my day.

  Response from the owner

  Thank you, we are glad you joined.

• B

  Blake Roberts
  2

  Life long Siouxland Federal Credit Union member. This location has removed the teller window. I will no longer be using this location for that matter. If all the locations convert to the interactive teller machines this agency will be losing a customer. Thanks.

• C

  Courtney Addison
  5

  Melissa was awesome, stayed after hours, and helped me get my accounts in order😊

  Response from the owner

  Thank you very much. We love our members.

• O

  Omar Gomez
  5

  Great people. Very helpful and knowledgeable.

• J

  James Miller
  5

  I have been banking here for 25 years and they are as friendly today as they were when I opened my first account. No matter what location or whoever you speak with Siouxland Federal is the best. I have used others for business reasons and geographically living out of the area. Nobody compares to the service you receive at SFCU. Ryan Waite has helped me with 4 houses, and at least 10 cars. Seriously. They are the best.

• T

  Tonia Woehler
  1

  I spoke to Monica and Cindy, both ladies were very unprofessional. I am taking my money elsewhere. I called asking why one day the app for online banking was not working. Monica spoke over me, spoke to me like she did not care about the app not working and left me on hold for an extended period of time. Then when I called Cindy her boss, she also spoke over me, was not helpful, did explain to delete and redownload app, which is great but I was not happy with how Monica was not helpful at all, was rude and now her boss was the same way, Cindy started to chuckle, I asked is this funny to you, having to explain why you have poor customer service and how upset I am in not getting anywhere with your the previous representative? I told her I was closing my accounts and going to a bank that treated their members with respect, who tried to do their best in helping them with their banking needs, who did not interrupt when being asked a question. I had both Monica and Cindy, her boss, both speak over me, and Cindy chuckle at how upset I was. I asked her is it funny I can't access my bank account and now being annoyed by you not helping me? Is that what a professional banker does? When a customer is frustrated and you chuckle at their situation! Now that is not right, and I told her I would be over to close both accounts and take my business elsewhere. I have never been treated like this by my bank! Ridiculous, women!

• J

  Julie Banks
  5

  Wonderful credit union! Easy to work with, friendly, and professional! We went on a vacation to Oklahoma and found a truck that we couldnt leave without. SFCU took care of our loan and wired the money that very day. Thanks Dannett!

• S

  Sandra Villarreal
  2

  Tellers and loan officers are great. Thing I don't like is if you call a different branch they're not on same page as my SSC local branch. There's a failure to communicate. I called one branch to change address and was told have to come in (totally understandable) I call another branch and they changed it. (SSC BRANCH VS DD BRANCH) ... ALSO don't like how they forced us into monthly fee to have chip in card(hate that chip) i have a password on my acct.. sometimes they have me verify it sometimes they don't. (That's annoying when they don't.. I put pw on there) also Bern trying to be paperless for a yr but they say i am and still stand out a paper statement ( hahaha annoying but kinda funny) i have been a customer for 20 yrs. Maybe more... for the first time Ever i messed up and sent wrong amount of money to wrong acct. Had it fixed I less than 12 hrs and got a ins fee.. they do not forgive or work with you At All. My checking acct at Premier that I've had for 6 months did but not Siouxland Federal CU.. honestly want to change all to Premier but I'm to lazy and busy.

• T

  Tyler Cleveland
  1

  Attempted to set up direct deposit into my fiance’ account, using the same exact account number that she uses to set up her direct deposit, and because of two incorrect numbers and my social security number being on my check I now don’t get to see any funds till as early as next Thursday. Thanks a lot! 🤬

• K

  Kamil Alo
  5

  Mercedes did amazing by helping with all my questions and online banking she is the best 5 stars to Mercedes

  Response from the owner

  Thank you !