Siouxland Federal Credit Union Southern Hills Dr, Sioux City

Siouxland Federal Credit Union Reviews

• S

  Sandra Villarreal
  2

  If there were another bank/ credit union in as many convient places.. I would have switched already. First issue was I asked no mail .. asked this years ago - to have everything emailed.. Still get mail to this day. Another issue was I went to get money out of my account today and teller gave me 3 50's. I do not like 50's so I sent back the 3 and 2 20's and a 10. ($200) I asked for (2) 100 dollar bills . She then sent me (3) and the same 2 20's and a 10 I tried to correct her she said she was right. Me thinking I made a mistake took it after advising 2 times. 15 min later I get a call when I'm on the other side of town if I can please come back I was overpaid. Please keep in mind the bank was without customers when I went to the one by the mall. They expected me to drive back and fix their mistake. I called a manager by the name of Ryan and explained the situation. I asked if he can follow up with me. He said he will call me when they review the incident. 3 hours later $150 was removed from my account... no call, no apology, no explaination. Now I'm thinking was she right? was I wrong? Did they just screw me over and go into my account!! This has me worried now. Second thought, Maybe I will change banks. Don't trust your money here. Apparently they will go into your account without checking with you and take your money. Wouldn't be upset if I could have got a call or explaination.. NOTHING

  Response from the owner

  We apologize for the error that was made. Our goal is to contact members by the end of the day. Please sign-up for e-statements to help out with the no mail issue.

• E

  Elizabeth Wood
  5

  I have been banking with Siouxland Federal Credit Union for 7 years and have always had good experiences there. They have several convenient locations throughout Siouxland and a variety of bank account products to meet your needs. The online banking platform is simple and easy to use. Their staff was friendly and helpful in the past whenever I went inside. Why go to a large national bank like Wells Fargo? Credit unions are not-for-profit and are able to keep their loan rates and fees low. I recommend this local credit union to anyone in the Siouxland area.

  Response from the owner

  thank you for your review.

• C

  Corrine Heaton
  5

  I have banked here for 30 years. I highly recommend SFCU to anyone looking for an exceptional member experience. Everyone who works here goes the extra mile to take care of the members

  Response from the owner

  Thank you

• J

  Jessica Beers
  5

  Robin helped me through the most seamless auto loan! It was a wonderful experience. This is the third loan if taken through SFCU and it's a breeze every time. Love these guys!

  Response from the owner

  thank you

• F

  Fae
  5

  Super quick and friendly. Great customer service

  Response from the owner

  Thank you!

• B

  Beth Williams
  5

  Robin went above and beyond assisting me. I appreciate her time and professionalism.

  Response from the owner

  Thank you!!

• K

  Kelly Pearson
  5

  They have always worked with me on everything. They will not let you go into debt. They look out for you financially.

• J

  Joshua Allen
  1

  Stay away from this Credit Union, you will be better off just using one of the big banks instead.