Simplicity Credit Union - Plover Mortgage Center Post Rd, Plover

Simplicity Credit Union - Plover Mortgage Center Reviews

• A

  Ann Strong
  1

  We had set up an appointment a week ago to meet with someone at plover location for a potential mortgage. However, they wouldn't be able to provide a mortgage as we needed a personal loan. No problem. My husband arrived before me. He was getting a jump start on the application. I arrived and noticed my credit was ran without my approval from a woman named Kathy. I never signed any paperwork or anything stating she could run it. When I arrived she began typing and submitted to underwriting. She had to call due to an "issue" to another underwriter. At this time I was seriously not impressed and by the results and how she spoke I was over it. I was fuming. She was not helpful. She was inconsiderate and rude. She also stated that we didn't have an appointment when we called a week in advance. Made it seem like such an inconvenience. I left very upset. I called back and she rudely answered this is Kathy. Not how can I help nothing. I explained to her something and she said well she was just about to be done and will get to it tomorrow. Such an incovience once again. Now, we normally work with Stacey on Hoover road location but decided to try a new branch. I refuse to work or talk to Kathy. She was very rude. I made a call out to Stacey to help us out and awaiting on a call back. I had a hard hit inquiry without my permission to while I was driving there and I will be seeking immediate action against the credit union. We have been customers for a long time and this is unacceptable.

  Response from the owner

  Thank you so much for leaving your feedback Ann. We're very sorry that you didn't have a good experience and we'll be passing this along so our VP of Service can see what she can do to fix our relationship with you. Someone will be in touch soon. Thank you again!

• K

  Katherine Mahl (Katie)
  5

  I'm not a member of this credit union but they co-op with other credit union banks and cash my check w/o charges. Love it such a wonderful idea for people who have moved n love there credit union u have options people.....

  Response from the owner

  You said it, Katherine! Options are awesome :) Thank you for stopping by with the nice review!!

• C

  Claire Lange
  1

  When I look up the hours it tells me it's open, it's 130 on a Monday. It seems like the bank is never open. Change your hours at least to the correct ones!!!!

  Response from the owner

  Thank you for stopping by to comment, Claire. We're guessing you tried to visit on Monday, October 9th and we're normally closed on Columbus Day for our all team training. We're sorry we missed you and we'll work harder to get the word out when we're going to be closed.

• A

  Andrea Jackan
  5

  A bank that works for you! The staff are AMAZING and since switching have saved us so much $$$ Very professional

  Response from the owner

  Hi Andrea! Thanks so much for the fantastic review! We really appreciate your feedback and it's great to hear when we make our members happy and help them save some cash. Thanks again!

• M

  Michal Scott
  5

  I called the call center and there was a girl named rachel she was very nice

  Response from the owner

  Thank you for saying so, Rylan. We think Rachel is pretty great too :)