Shelor Chevrolet Roanoke St, Christiansburg

Shelor Chevrolet Reviews

• L

  Lisa Hostetter
  5

  The sales person lesson to what we wanted. Helped set the the phone, went over all the bells and whistles the truck had. Made sure we was happy with our choice.

  Response from the owner

  Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

• J

  Joan McDaniel
  5

  This new vehicle we purchased is the 5th vehicle my husband and I have purchased from Shelor,that in and of itself should say how we feel about the dealership! We have been very fortunate to have worked with what we consider one of the best sales people in the business. Andy Anderson I highly recommend him as your salesman ,no pressure, very polite and great overall to work with!!! The whole overall dealership experience from start to finish everyone is very polite and efficient and work very hard to get you the best deal possible!!! Worth the trip!!!

  Response from the owner

  Congratulations on your new vehicle Joan! Thank you for writing such a great review about your experience at Shelor Chevrolet with Andy Anderson! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to servicing your vehicle in the future!

• J

  James Farley
  5

  Was real good.all the people where nice.

  Response from the owner

  Thank you James for stopping by to leave Shelor Chevrolet a wonderful review!

• D

  Dillon
  5

  Express lane at Shelor is a great example of how every express lane should be they get what is needed to be done oil change turn signal anything they get you in and out within good time. Shelor has great customer service and sells good quality cars they are the best in the state I have had 5 cars in my life but no car dealership will treat you as good as Shelor I hope they will continue to have the same values they do now. I will be back to get everything on my car done. The waiting room is also very clean and has plenty of room to sit down the advisor guided me where the waiting room was and did not just let me guess like other dealerships. Also the prices are very low in my opinion I thought I would be charged a lot like other dealers but only Shelor has low reasonable prices no other dealer can beat Shelor. Every time I walk in you are never ignored like other places Shelor always greets you with a smile and they do not let you stand there not knowing where to go they do a great job of making there customers feel comfortable. It is also very nice that they have water snacks and other items for free in the waiting room for their customers. I am glad I bought my car and serviced my car from Shelor I know Shelor will continue to be a outstanding dealership!! My car has been great to me all thanks to Shelor. I hope others will buy from here when they are thinking about a new ride! Thanks for all you all do keep up the good work at making everything simple and easy.

  Response from the owner

  Thank you, Dillon! We strive for a quality experience, so it's great to know our efforts paid off.

• T

  Tyler Witten
  5

  Always quick to get the job done. Very helpful as well.

  Response from the owner

  We're so glad to hear it, Tyler! Thank you for the excellent review and for being a Shelor Chevrolet client!

• l

  larry king
  4

  Just noticed I have two hub covers missing on passenger side.. Did have my tires rotated.

  Response from the owner

  Larry - We apologize for this situation and are glad that we could replace your hubcaps. If there are any outstanding concerns, please get in touch. Thank you, Customer Relations – [email protected]

• G

  Gail Bandy
  5

  Service was Excellent! The people were very nice.

  Response from the owner

  We can’t thank you enough for your support of Shelor Chevrolet. Thank you so much Gail!

• S

  Stephanie Peterson
  5

  The wait wasn’t bad, great WiFi on-site. Service with a smile.

  Response from the owner

  Stephanie, thank you for sharing your positive feedback! We are grateful to have you as a customer here at Shelor Chevrolet.

• B

  Bobby Haynes
  1

  I came in with a transmission problem. I also researched the problem and found the specific TSB that addresses my problem. I came in with this information . Originally my service advisor told me they would flush the transmission with the new upgraded fluid type under warranty. After 2 hours in the waiting room the advisor “Joe” then said he got confused and they didn’t flush my transmission. He said they couldn’t reproduce my shifting issues so they weren’t going to do anything about it. I am a trained mechanic and know there is an intermittent problem with the transmission. I also know it is covered under the factory warranty. I was charged $100 for them to drive my truck 10 miles and tell me nothing was wrong with it while I sit in the waiting room 2 hours thinking it was being fixed. I will not recommend shelor to anyone for service work.

  Response from the owner

  Bobby, thank you for taking the time to bring this unfortunate situation to our attention. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please give us a call at (540) 381-8417 and we will do our best to make this better. We hope to hear from you soon.

• E

  Elliott
  2

  Took my car in because something would happen and it would strand me at red lights or anywhere else. They kept it for days and never figured out what was wrong. They charged me over 100 dollars and never fixed anything.

  Response from the owner

  Hi Elliott, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (540) 381-8417 to discuss this further. We hope to hear from you soon.