Sharonview Federal Credit Union Charlotte

Sharonview Federal Credit Union Reviews

• M

  Maysoon Sarabi
  1

  I see another review mentioning they are difficult to reach out to by phone, and I second that. You call and it is a vicious circle of automated responses that leads you to no one. I have so far dealt with multiple disappointments with them, buckle and continue reading if intrigued, lol!! SO I got pre-approved for an auto loan and was told to call back from dealership if ready the same day and my auto loan can be processed electronically. I was ready later but could not get a hold of someone to process it later in the day, still within business hours. I emailed the next morning but did not hear back in the morning so I went in in person. The person did not even hear that I needed to try and get it done online vs. wait 1.5-2 hours to get it processed and have to leave and come back. The application was processed with wrong information, partially my fault at the beginning, but also not enough communicating while I was sitting in front of the rep to validate info before processing. I suggested the validation to discover she did not capture the adjustment correctly!! DUDE, ask me, I am sitting right here!! Extremely poor communication!! I later discovered I got hit with 2 hard inquiries on my credit from them for processing the same, their response, we only processed it once, so this is still an open issue! When I made my first payment, which was made and posted 3 days ahead of due date, it got deposited in the account I had to open in order to get a loan, instead of getting posted against the loan itself, they are both the same account number!! So if there is a magical difference between the accounts that customers should realize via their telepathic powers, give us heads up!! Anyways, I am checking online periodically since it all has been a horrible experience so I realize what happened and I processed a transfer of the payment from the account to the loan. At this point the payment technically is late (due to it being posted to the wrong account with the same account number!!) So of course I got hit with a late fee of $25. There was an e-notice about the late fee the same day I made the transfer but later in the day. Also I received an email notification about the late fee 2 days after the fact. I am truly puzzled how they operate. I would recommend steering away from them despite the fact they have competitive rates, it is just not worth dealing with all this :(

• X

  X J
  5

  It was an absolute pleasure to work with Shadi and Chris. They were professional, friendly, and worked hard on my behalf to get my loan processed. Sharonview now has a new proud member who will also be recommending them. Thanks again!

  Response from the owner

  Hi XJ - Thanks so much for taking time to leave us a review! We're so glad you had a great experience. We have shared your feedback with the StoneCrest team, and we look forward to seeing you again soon!

• D

  David Gore
  5

  Just recently refinanced my townhouse through this branch. Courtney was my loan officer and was wonderful. She explained all the details and the whole loan process was very easy. Highly recommend Sharonview.

• S

  Sam
  1

  Had my car financed with them paid off the balance only to findout weeks latter that Sharonview never sent out any Tittle due to an account going into a negative back in 2018 which was never mentioned

  Response from the owner

  Hi Sam - We would like to know more about your experience with us. Please send more detail about your experience and your full name and contact number to [email protected], and someone will reach out to you shortly.

• C

  Christopher Withey
  1

  ATM is not available after hours, which virtually defeats the purpose of having an ATM. Also has $3 ATM fee, which virtually defeats the purpose of being a credit union.

  Response from the owner

  Thank you for taking time to provide your feedback, and we are sorry to hear you were disappointed with your experience. We do want to let you know that as a Sharonview member you have access to more than 30,000 free ATMs through the CO-OP network. You can find the closest free ATM on the Sharonview mobile app or at sharonview.org. If you use ATMs frequently, we also offer a Free Anywhere checking account that may better meet your needs. We will pass this information along to the branch manager and someone will be reaching out to you shortly.

• C

  Chris Karibian
  1

  Worst bank to get a hold of. Impossible to reach anybody on the phone. Stay on hold for close to an hour just to speak to somebody.