Service Credit Union Lafayette Rd, Portsmouth

Service Credit Union Reviews

• V

  Vince Adnarim
  1

  Probably the worst customer service experience I've had in years. I was a member years ago and they were great. I had never been to this branch before until today and the woman was beyond rude. She wanted me to do everything online including becoming a member even though I was at the branch in person. Unfortunate. Because of your rude customer service I will be processing my loan elsewhere. She suggested I go to the Walmart branch down the street because they were too "short staffed" to help me. There was one other customer in this huge bank and roughly 10 employees standing around. Never again.

  Response from the owner

  Hello Vince, we appreciate the time you took to leave us feedback. We apologize that our member service did not meet your expectations, and thank you for still considering us for a loan at a different branch. We will share this feedback with our management to continue training and developing our staff.

• J

  John Papasodora
  5

  Update 4/12/22 They have finished updating their systems and worked the glitches out and are now much better at communicating with. I'm very happy now and look forward to being a customer of theirs in the future. They have become the absolute worst credit union, they should be forced to close. I've been a customer since 1982 and can't believe how terrible they are now. This last year has been horrible.

  Response from the owner

  Hi John, thank you for your honest feedback. We're very sorry to hear you had a disappointing experience. Please get in touch with us anytime to share anything specific we can do to meet your expectations and deliver better member service.

• D

  D BB
  1

  Anytime you call them, there’s between 30 to 50 people in line ahead of you. Every single time I called, the person that ended up answering was completely unable to solve my problem. They have constant technical issues, and you will spend hours on the phone with them for one simple problem without any answers.

  Response from the owner

  Hello D, We appreciate you bringing to our attention. We want to extend our sincerest apologies concerning your recent experience. If you would like to get in touch via email at [email protected], we would love to further look into the issue you're experiencing and get you to the appropriate party.

• N

  Nicholas Warner
  5

  Always a great experience, even when I bring them odd requests!

  Response from the owner

  Hi Nicholas, Thanks for the kind words! If you ever need anything please don't hesitate to reach out to our team. We look forward to seeing you again soon.

• D

  Davie
  1

  First time at this branch. I've been a member with S.C.U for a year. Rude and unacceptable condescending tone from the Drive thru teller. Will not be coming back here. Please stay away.

  Response from the owner

  Hi Davie. We're very sorry to hear that you had a negative experience at our drive-thru, and we will let management know about this so they can continue to train staff. Our goal is to always provide our members with optimum service, and we do hope to see you again.

• D

  Daniel B.
  1

  A little over a year ago I began a new career in real estate. Anyone half way familiar with the real estate industry knows how challenging the first year is. My first year was no exception. I had some moderate issues with my loan payment thru this company whom at first & from the first individual I communicated with were understanding & flexible. After falling behind 2-3 months, however all along staying in communication with them, my loan was moved into "special accounts", this, I am here to inform you is the dept. where your loan is placed to be un-professionally, un-ethically & flat out disrespectfully spoken to, most specifically by one un-educated, offensive, classless individual w/ no ambition by the name of Lynn Cook whom is undoubtedly unhappy with herself, her dead end job, home life, & everything else she comes in contact with. Ms. Cooks inability to use proper english grammar & even fewer manners & total lack of professional courtesy & virtually NO client svc. skills whatsoever truly exemplifies the dumbing down of corporate America's less than average linear 9-5 payroll employee unhappy with life reporting to her routine daily sole mission of bullying & harassing others through engaging in unethical, disrespectful & completely unprofessional business practices. There's a special place in society for these individuals & Service Credit Union has done a fine job of finding it within their own institution. And even a few short months after communicating with their VP etc. firmly requesting NO FURTHER CONTACT from this predatorial woman AFTER bring my loan account current, she returns back in my life & in my inbox. So, if you find yourself having the great misfortune of becoming victimized by Ms. Lynn Cook, try & get out some way some how asap or find a way pay to pay off your account & get out of this institution & NEVER RETURN!! TAKE YOUR BUSINESS ELSEWHERE!!

• M

  Melody Adams
  4

  It's a very well structured credit union in my onion. I've dealt with the Portsmouth branch for many years and have always appreciated their well educated financial officers. Tellers tend to be pretty basic.

• R

  Rachael Castro
  2

  this is the slowest SCU. they’re nice, but even when there’s two cars in the drive up it’s never quicker than 20 minutes.. every time. i’m not sure why it’s so slow?!

  Response from the owner

  Hi Rachael. We're sorry to hear you've had a long wait at our drive-up! We've forwarded this to our management team so that they can work on addressing this issue.

• S

  Scott Carroll
  2

  Called several times to follow up on a customer app, no one ever answers the phone, 40 minute wait time...gave up after 20. Customer found other lender, good luck

  Response from the owner

  Hi Scott, we're sorry that you experienced a long wait time. We are also available 24/7 via Live Chart, so that you don't have to wait on hold. Please let us know if we can help you with anything else.

• E

  Ethan Murray
  4

  I've never seen more than two people working here, even on the weekend. Drive through teller usually takes forever, even for deposits.