Service Credit Union Penny Ln, Somersworth

Service Credit Union Reviews

• J

  Jason von Krebs Cintorino
  1

  Treated my wife like trash, Turkin used a condescending tone with her; when I got involved, the manager instantly threw the race card up. Moving to a better bank.

  Response from the owner

  Hi Jason, thanks for sharing your feedback. We have shared this with our management team and want to sincerely apologize for your negative experience.

• P

  Paleo GreenByrd
  1

  Customer service is terrible unless in person. No matter what time of day you call, they are always experiencing "a high call volume" and expect to wait 10-20 minutes for service. That is except for the times that you automatically get disconnected after waiting for 10 minutes. The only time you can get anyone on the phone is after midnight, when you get the out sourced call center that has little to no information regarding your account. The people in the branch locations are great, and really nice, but the back office service is terrible. I transferred all my money for business transactions to HRCU, and highly recommend them (they actually answer the phone and work for HRCU, not an off shore call center). Too bad because before when you could actually call the branch locations, the service was great....Now it's like trying to sell your time share. I plan to close my account as soon as I transfer all my online payments.

  Response from the owner

  Hi Paleo, we apologize for the long wait times on the phone, as we have seen an increase in call volume recently. We appreciate your membership and would hate to see you go. You can always reach out to us via Live Chat for an immediate response. Thank you again for your patience and for your membership; our member service is something we are always actively working on improving, and your feedback is very helpful to us.

• M

  Miss April
  5

  I recently got my car refinanced at a 2.99% interest rate. Danielle was fast, professional, and very helpful with the process.

  Response from the owner

  Ms. Jones, We' re delighted to hear about your experience! We are glad that Danielle was able to provide great service. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you.

• W

  William Chancey
  1

  They are the worst at stereotyping people and they pick people who dont get thousands deposited in to their accounts and they choose people who live payday to payday with barely any money going into their account and then they freeze those accounts without warning or anything. I found out mine was frozen from them when I went to reregister my vehicle and my card was declined but I had the money to cover it but because im not a big money maker my account is frozen and they dont do what they say they will. They dont communicate with other staff in the branch.

• M

  Mark Levesque
  5

  Thank you Jake!! Excellent Service from start to finish. Extremely knowledgeable and helpful on choosing the right tire for your car. They will have all my future business.

• S

  Sales
  2

  Website sucks, the tellers seem to be about as qualified as cashiers Market Basket, and they have plenty of weird, out-dated hoops to jump through. For example, if you pay off your loan with SCU and had automatic payments, you have to write a handwritten letter to a separate department telling them to stop drawing money from your account. Go somewhere else.

• F

  Frank McPherson
  1

  I signed a loan application with a box checked “Are you interested in having your loan protected?” Apparently the fees are disclosed by just appearing on your account. Bad form SCU.....bad form.

• R

  Rebecca Hews
  2

  Proper training needed at these branches not just throwing new people that have no clue what they are doing on the drive thru window without supervision. Management at your Exeter branch has horrendous customer service skills and the main Somersworth branch cannot seem to process payroll checks correctly.

• S

  S Jessome
  1

  Never had poor service before but this chick seemed to be having a rough day! Don't take it out on the next customer ! Get right or leave ya desk! Simple

  Response from the owner

  Hi Samantha, we're sorry to hear about your recent experience at our Somersworth branch. Our goal is to provide our members with the highest quality service, and we hope to make it up to you next time. Thank you for your membership.

• m

  mark wayne
  1

  Before you join Lack of Service Credit Union, try to call them and experience the joy of being caller # 75

  Response from the owner

  Hi Mark, We want to thank you for taking the time to give feedback about your experience. Please know your happiness is our top priority and we are upset this has not been your experience. We have been experiencing longer than usual wait times but are working to make your experience as efficient as possible.