Self-Help Credit Union College Rd, Wilmington

Self-Help Credit Union Reviews

• K

  Kelly John
  5

  Wonderful team here! Incredibly helpful and kind to us!

• B

  B.R.Jc.Kings dad
  1

  I made a deposit of cash in their ATM on Friday May 27th. The deposit should have been instant because it was cash, instead it wasn't recorded or applied to my account because they had an error with the ATM, so memorial day weekend I had no access to my money. I called Tuesday May 31st and Patsy got on it, late weds afternoon they finally verified my deposit even though they counted the ATM and found it on Tuesday. Here we are Thursday and again I have no access to my money. This is beyond unacceptable. They expect people to be nice about messing with their money after they had me wait all week to access my funds and then within a day it's back to the b.s. I'm leaving this bank asap. I would not put your money in the care of self help credit union not if you plan to use it. Just to be clear my problem is with the bank not the employees, all the ladies at the wilmington nc branch are amazing, they are polite, they got out of their way to make you feel valued, they know who you are and call you by name, they are the only reason I've stayed with this bank for as along as I have.

• A

  Amanda Davis
  5

  Great group of folks! Always willing to help in anyway they can. I highly recommend if you need help getting buying a home and other lenders won't help.

  Response from the owner

  Thank you so much for your kind review! We're so happy you've had a good experience with us.

• D

  D Gordon
  5

  Super nice staff, always friendly and helpful.

• S

  Shonda Horne
  5

  I’ve only been a member here for a few months and I must say that the staff is absolutely amazing! Always friendly, knowledgeable, and the customer service is top notch! Chase has been nothing but helpful and accommodating. I would definitely recommend!

• R

  Ronald Dingle
  5

  This bank is great didn’t have no chance of getting credit loan got one through them thank you self help.Check them out on Racine drive they will get the job done

  Response from the owner

  Thank you so much for your kind words and for your membership, Ronald! It's our honor to work with members like you as you accomplish your financial goals.

• a

  adryon thompson
  5

  Amazing people, helpful, patient and genuinely interested in helping.

  Response from the owner

  Thank you so much for your membership and your kind review! We're always glad to help our members.

• G

  Geraldine Bee
  5

  On Monday, January 4th I drove to the Wilmington Office because I had discovered an unusual withdraw from my account. I wasn't aware that the lobby was closed due to COVID19 and I would need an appointment to meet with someone. I contacted the phone number provided and spoke to Chase who I discovered is the branch manager. I explained my concern to him and he said that currently they didn't have anyone waiting inside the bank and for me to park and come to the front door. I was so relieved to hear this. Once inside I spoke to Chase in his office concerning the withdraw that I was not familiar with. He took the time to review my account and transactions and we ended up locating others. He helped me with the process that was needed to take care of these issues and ordered me a new card. He also assisted me in making sure my items would clear and all my checks were accounted for. In all I spent about an hour with Chase with no appointment and he put my mind at ease. He was very polite, professional and understanding to the issues and worked them all out for me. He explained the remaining process and next steps to me. I just felt so much better when I left. He also showed me a way to view my account in live time to see my transactions daily. I have been banking with Self Help for many years. This type of personal assistance is why I continue to do business with this bank.

  Response from the owner

  We're so glad you had such a good experience! Thank you for your membership and your kind words.

• A

  Amber Gregeon
  5

  I have been banking with them for several years now. Always fast, friendly, and efficient. Tammy takes care of all my banking needs. Working with her is always a breeze.

  Response from the owner

  Thank you for your kind words and for being a member!

• J

  Jenni Mcdaniel
  5

  I had my identity stolen and it ruined my credit. This bank helped me build my credit back to what I had it before. I might have had to put in some work but well worth it in my opinion. I love the staff, they treat everyone like family. I will keep driving to Wilmington for my banking needs.

  Response from the owner

  We're so glad we were able to help you! Thank you for being a member.