Security Service Federal Credit Union Wetzel Ave, Fort Carson

Security Service Federal Credit Union Reviews

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  Mark Thomas
  5

  Dylan is very professional and knowledgeable. He was very helpful setting up an account. All the steps to get everything taken care of were dealt with very fast and efficiently. Its nice to deal with someone so competent.

  Response from the owner

  Mark, thank you for your membership and the 5 star review! We love to hear how helpful and efficient Dylan was during your recent visit. We will pass along your kind words to the Fountain management team. Cristi

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  Aisha
  5

  Thank you to the SSFCU Fort Carson team in assisting my family and I through a challenging obstacle. We would specifically like to thank Julie, Dylan, Tremell, and Lucas for their hard-work, professionalism, courtesy, dedication, and tact. I have been a member for 20+ years and I look forward to at least that many more!!

  Response from the owner

  Hello Aisha, Thank You for trusting us to be your financial institution for 20+ years! I am happy to hear that the Ft Carson team was to help you and your family in a time of need. The Ft Carson team is passionate about making sure the members are taken care of! We value your membership! - Melissa

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  Eric B Hicks
  5

  Tauna, greeted me with a nice welcome to SSFCU, and then she assisted me with 4 transaction with a smile. Her customer service was outstanding and very professional from start to finish.

  Response from the owner

  Hi Eric, Thank you for taking the time to leave a review regarding your recent visit to our Ft. Carson branch. I am happy to hear that Tauna was able to get your transactions taken care of! Have a great day! - Melissa

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  Juan Sabino
  5

  I want to thank Fort Carson for always helping me with my needs. Recently had an issue with another branch and I called Fort Carson team and they assisted me right away. Wish all the branch’s were as attentive like Fort Carson. Got great managers there running that team.

  Response from the owner

  Juan, Thank you for the positive review regarding the Ft. Carson team. I am sorry to hear you had an issue that was not resolved at the other branch. I will reach out to the Ft. Carson management team to get more information regarding the situation and thank them for taking care of you. We value your membership and look forward to assisting you with your financial needs. Sincerely, Melissa.

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  Baerbel Altmanshofer
  5

  I have been banking with SFCU for many years and I’ve always had good experiences with them. Today was even better as Dylan was very patient and very helpful!! Thank you!

  Response from the owner

  Hi Baerbel, Thank you for taking the time to leave a review regarding Dylan and the Ft Carson branch. We truly appreciate and value you as a member! - Melissa

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  Marge M
  5

  I needed to upgrade my account and I am so glad Tramell was there to help! Tramell has helped me in the past and he is always extremely professional and helpful. He has saved me a lot of Google searches by answering, explaining and showing me in detail the things I need to do to keep my account up-to-date and safe. Thank you so much!

  Response from the owner

  Hi Marge! Thank you for visiting our Ft. Carson branch! It is great to hear that Tramell has been very helpful and takes the time to provide you the assistance and support with your accounts. I will pass your review along to him. Have a great evening! Mari R.

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  Awesome Awesome
  5

  This Fort Carson Security Service location is EXCELLENT! The employees really go the extra mile. I went in one day about an hour before closing to use a service I wasn’t familiar with. Tremell, Elora and Savannah were absolutely wonderful. They went above and beyond for me and even stayed after closing ( which I totally appreciate) to make sure my transaction went through smoothly. Thanks so much to Tremell, Elora and Savannah I was able to complete my banking services that day! I know everyone likes to leave work on time so I sincerely appreciate them staying late to help me. I have been a Security Service member for years and this is one of the reasons why😀

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  Dennis Beebe
  5

  My wife and I have been banking with SSFCU since we moved here in 1988-89. I was stationed at Ft Carson both as a Soldier and later, with Civil Service. We have appreciated the services SSFCU provides such as Notary and the "Power Travel Rewards Card" by not having to pay money conversion fees when traveling. We have had loans, savings accounts and CD's. Now, as we are getting older, we wanted to add beneficiaries to our accounts, so we stopped into the Ft. Carson Branch. We were assisted by Tremell Stanley, who was more than gracious assisting us. He answered our many questions very professionally. Even after we got home and thought of a couple more questions, he was immediately available on the phone to help us out further. I highly recommend the Ft. Carson Branch for all your banking needs.

  Response from the owner

  Dennis thank you so much for the review and your kind words regarding the service you are receiving from Tremell and our Fort Carson branch. Also, thank you for your 30+ year membership! We value you and your feedback and I will pass this review on to the branch leadership. Sincerely, Cristi M.

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  Ken Foppiano
  5

  Security Svc Fed Credit Union at Ft Carson has been the best bank we have ever used. Today Dillon notarized a number of signatures we need for our wills and trust saving us much time esp during this Covid 19 issue. We greatly appreciate the always friendly helpful service we get at SSFCU THANKS. COL (ret) Ken Foppiano and LTC (ret) Christine Boisse

  Response from the owner

  Col. Ken Foppiano, Retired, Thank You for your service! Security Service Federal Credit Union takes great pride in serving our members, especially those that serve through the military. We appreciate your feedback regarding the service you were provided at our Ft. Carson Branch. We value your membership and appreciate your trust in Security Service Federal Credit Union with your financial needs. - Melissa

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  Kala Lee
  5

  Dylan R has helped me out tremendously this is suppose to be my savings bank but this bank does way for me then my normal everyday bank. Everybody is really nice and always smiling !! Dylan has also helped me better my credit !

  Response from the owner

  Hello Kala! It is great to hear that Dylan has been able to assist you with improving your credit! I will make sure to pass your review along to him! Sincerely, Tanner