KeyBank S Academy Blvd, Colorado Springs

KeyBank Reviews

• D

  Daja Parker
  1

  Bank with ENT across the street! I've never had so many banking fees/charges on my accounts. I originally created my accounts with Key because it was the most convenient option but I should have just driven farther. I could have saved myself more money than it would have cost to drive ANYWHERE else. I switched banks a few months ago and have yet to have any additional fees/charges show up in my new accounts, it has been wonderful!

  Response from the owner

  Hi Daja, Thanks for taking the time to provide your feedback. I'm sorry you didn't have a good experience with us. ^LH

• B

  Bin Neas
  1

  We went in to Key Bank with an amount from a home sale. WeWe said we would like the info to open an estate account. We were completely ignored while two men talked about their weekend plans while we just say there for almost 10 mins we were the only people in there. We had just finished working out and came in sweats ( we are two ladies of color) the guy looked at as like we were garbage. When he finally spoke to us he spoke down to us and he said he could not help us he said we needed a document that you don't even need to open this account we have never been treated ao blantly rude he was either racist or sextet.

  Response from the owner

  Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 75613. Our Escalation Team will contact you within 2 to 3 business days.^CH

• S

  Sherri Win (Sher)
  1

  I have been charged more money than I get from my disability. I signed up for the non overdraft protection, so I was unaware that when I was paying for my games online it was overreacting my account and being charged 38.50 for each charge. What a scam I think I will go to chime now!!!!! paying for

  Response from the owner

  Hi Sherri- This is not the experience we want you to have with us. Please send us an email at [email protected] with your full name, zip code, and phone number. Please include Case #64626 in your subject line. We are happy to forward this to our Escalations Team, and someone will reach out within 2-3 business days. Thanks ^KC

• K

  Kemetic King 369
  5

  These guys are the absolute best! Fast and friendly service and truly care about your financial well being. I was offered so many helpful services and a financial game plan tailored to my specific financial situation. These folks are top notch! Bank with key bank!

• S

  She Devil
  1

  I have had this bank for about forty years. This counts for nothing at this branch. They are going to hold all checks for 5 days because of 1 overdraft in years. Hold will last six months. I talked to the manager. Bank policy. Really. ??I am running the other direction. Go now there are better policies. My loyalty meant nothing. I have already closed one account. I have another closing soon. Also I sent a friend who will also close. You need customers to survive.

  Response from the owner

  I'm sorry to hear about the hold that was placed on your deposit. We are very thankful for your loyalty to KeyBank and we will hate to see you go. If there is anything we are able to to do please let us know. Send us a message to [email protected] with more info. ^ JJ

• J

  Jay C
  1

  The teller was dishonest about when deposited funds would be available. I will be closing my account with this bank. This bank is the worse with information, and then when I called the 1800 number, I was connected to someone who didn't have the best English. Because of the teller not knowing when funds would post, in turn lying to me about it causing a nasty jam with my rent, I am choosing to close my account. Stay away from this bank if you value and work hard for your money. A root canal feels better than trying to even cash a paycheck with these guys.

  Response from the owner

  Good Morning Jay, This certainly isn't the type of review we like to see and I apologize for any incorrect information you were given. If you'd like to provide any additional info regarding what happened, please send an email to [email protected], don't forget to include your contact info. Please reference case #28204 ^LH

• J

  J Kefauver
  5

  Been my only bank I go to. Always friendly, helpful, and just all around kind people. Sure their is the occasional back up in line (worst case I've seen is maybe 3 people ahead of me) but when people are handling money, do you really want them to rush? Recently remodeled too And always clean.

  Response from the owner

  Thank you very much for the kind words! We are glad to have you as a client and we value your business. Please don't hesitate to reach out if we can ever be of assistance. We love helping our clients achieve their financial goals! Thank you and have a great day. ^CH

• D

  David Collins
  1

  Have had thousands of dollars in overdraft fees, due to unauthorized access to my account. Have been given the run around when I attempted to reclaim the funds lost. Time and time again I was told there was nothing they could do about it. Such garbage customer service, I've never seen in my life. Would definitely not recommend anybody use this bank.

  Response from the owner

  Hi David: That's frustrating for sure. If you would send an email to [email protected] including your phone number, I will give you a call to see if we can figure out what's going on. ^KeyBank Customer Care

• S

  Stephen Fabian
  1

  This is a good branch. But they claim that there always busy at the desk. When there is more empires than customers. Most of the time very rude to me. Almost like I'm an inconvenience. Rich has been the only one in that branch to help me with anything needed. He is a great person. But feel that every one else needs some customer service skills like greeting ppl with a smile and passion. Behind the desk not helpful

  Response from the owner

  Thanks for sharing this review, Stephen. I'm sorry to hear you haven't had the greatest experience with this branch and I will surely send that on for review. We are happy to see that Rich has been a positive for you. If you need anything, just let us know. ^ JJ

• C

  Cameron Cole
  1

  Steve was the worst teller I've come across at any bank. He made a simple task seem almost impossible. Edit to include what happened per keybank request: The point of reviews is not to secretly solve problems, but let others know what problems they will probably face with you. Or how well you keep potential problems at bay. Lost my wallet. Put card on hold, just in case I found it. Went to get a new card after I could not find it. Steve tried to convince me that since I put the card on hold, there was a high chance of him not being able to order a new card (most banks give you at least a temporary card on the spot) and said nobody else in the bank could order one if he couldn't. This led me to ask how I would ever access my money outside of the bank, if nobody could order a new card. He escalated that, telling me I didnt understand what he was saying. I did. He must have not being saying what he wanted to or thought he was... Anyway. Thats's all the time you get for free, keybank. long story short; simple solution made complicated.

  Response from the owner

  Cameron, I'd like to gather more information. If you don't mind sharing please send more information to us at [email protected] please provide your full name with contact phone number and zip code with your response if you'd like to get in touch. ^JL