Security Service Federal Credit Union Northwest Loop, San Antonio

Security Service Federal Credit Union Reviews

• M

  Mackenzie Schycker
  5

  Security Service gave me the best rate on my auto loan. I visited this location for the first time and I must say my experience was exceptional. I was greeted by a friendly receptionist and then the teller wanted me to meet with the manager to try and provide me better auto insurance. I quickly met with the branch manager but did not have time to quote. I must say I was very impressed and looking forward to going back and seeing what they can do for me. Great Service!

  Response from the owner

  Dear Mackenzie Jackson, Thank you for taking the time to leave us a review. We are always happy to hear our members are receiving the best treatment and service possible. Your feedback about the great service you received has been forwarded to the branch. Thank you for trusting Security Service with your financial needs. Have a great day! Donna S., Social Media Team

• A

  Art Morales
  3

  Parking is terrible and no drive thru. 3 stars for that alone. Not to do with the rating, but a warning to those who've never been to this branch, if there's a line and you're in a hurry, don't bother. No one has their slips ready, which causes the tellers to wait for the customers to be ready for service. Makes the wait much longer. Customers also seem to love to conversate with tellers. I've never encountered this issue, this badly, at any of their other branches. Again, not the fault of the employees, but it can be frustrating. If traffic wasn't so bad from work to Jones Maltsberger, I'd travel to that location even though it's further from my house. Or the Walzem location.

  Response from the owner

  Hello Art! Thank you for letting us know about your recent experience at our Park North branch. We'll review the feedback with our branch management team and use it to improve our process with the ultimate goal of improving the overall member experience. Thank you again for taking the time to share and for trusting us with your financial needs. Sincerely, Brandon B.

• L

  Lourdes Herrera
  5

  Very professional and great customer service. Would refer customers to SSFCU.

  Response from the owner

  Lourdes, Thank you for sharing your commendation. I am pleased to see that you experienced a very professional and customer service orientated team at our Park North Branch. Thank you for your membership with SSFCU. Sincerely, Gared R.

• C

  Chris S
  5

  Very impressed with this Security Service Branch. Went in today 10/08/20 to withdrawal some money and ask about a Home Loan. The Bank Manager Mr.Reyna was a God send. He not only told me the requirements but went into details on everything and just overall made me feel like i was in great hands and has me feeling confident about applying for my home loan next year. A big Thank You to the Branch Manager Mr. Gared Reyna at the 602 Nw Loop 410 Branch. I look forward to doing business with you.

  Response from the owner

  Hello Justin, Thank you for taking the time to leave a review! I am happy to hear Gared and the Park North team exceeded your expectations. Thank you for your membership and we look forward to being there to help with any future financial needs. Sincerely, Brandon B.

• I

  Isaiah Seanez
  5

  Ashley, was very helpful in helping me resolve the situation with my card being compromised, not only that she was able to describe every transaction so that I can verify that I authorized the purchase. Overall very good, quick and excellent customer experience. Definitely recommend it

  Response from the owner

  Hello Zae, Thank you for leaving such a great recommendation and a 5 star review! I am happy to hear Ashley was able to provide such an excellent experience. I will be sure to pass your comments on to her management team. We appreciate your membership at Security Service and look forward to being there for your future financial needs. Sincerely, Brandon B.

• J

  Jesse Griffith
  5

  I came in to open an account and look into establishing credit. Everyone here was super friendly, but Ashley bent over backwards to help me out. She was upbeat and very informative, even calling over the branch manager to help answer all of my questions in depth.

  Response from the owner

  Hello Jesse, Thank you for taking the time to leave a 5 star review! I am happy to hear Ashley and the Park North team provided such a great experience while opening your new account with Security Service. I know you won’t be disappointed in your choice of financial institution! Thank you for your membership and we look forward to being there to help with any future financial needs. Sincerely, Brandon B.

• R

  Rosemary Trevino
  5

  We had. Great experience speaking with Christina IN Loveland, CO. Her customer service skills where outstanding and she answered all of our questions promptly and assisted us with a great outcome. We wish there where more representatives like Christina. Great Job Christina!!!

  Response from the owner

  Hello Rosemary, We appreciate you taking the time to leave a review about your experience at Security Service. I will make sure to forward your comments on to Christina and her management team. Thank you for your membership and for trusting us with your financial needs. Sincerely, Brandon B.

• J

  Jordan Rodriguez
  1

  Greetings to all whom this matter may concern. My fiancé & I have very urgent news concerning those who may be affected financially by COVID-19 & Security Service's. I've been banking with Security Service Federal Credit Union for 3 years & within that time frame I managed to start a minor account. It was made VERY clear to the bank teller that I insisted on a standard checking & savings account. Fast-forwarding to this year March 2020, my fiancé & I noticed some very peculiar transactions being made without our consent. As we investigated my account would either be in the negative, or simply short of money, & we couldn't quite pinpoint the reasoning behind it. Due to COVID-19 all physical locations were closed & our efforts to reach a representative were futile. Security Service's lack of communication during these unprecedented times, pondered our efforts to eat & nourish ourselves during the ongoing pandemic. Due to the lack of clarification, & Security Service's corrupt & morbid actions, their concierge vigorously decided to switch my account to a "Power Protection Checking/Savings" without my permission or consent. The "Power Protection Fee" covers identify theft & up to $500 in phone repair, damages, & insurance towards the phone. Ultimately alluding to $6.00 to be blindly withdrawn monthly without some form of notification that something has changed. To elucidate this issue, my fiancé & I spoke with 3 representatives before going in personally. "Janelle" & "Ruby" were scoundrelly, discourteous, & malicious. Both disconnected our call before we could finish telling them the reason. My Fiancé & I explained to another representative "George" the situation above, he presumptuously took care of our issues & switched my account back to a regular checkings/savings account. On his behalf acknowledging the frivolous actions of Security Service, he granted an $18.00 credit to be reflected in my account the following day due to their incompetency. After the many juvenile actions reflected upon the company, we went up to the physical location & asked to speak to a supervisor ASAP. "Gerod Reyna", informed us that Security Service allows it's representatives to complete tasks they're not authorized to do. Concluding the fact, why we didn't see the $18.00 reflected in my account. Hesitatingly, Gerod issued an $18.00 cash credit the same day & assured me that no more money will be withdrawn from the account without my permission & consent. The following day, October 9, 2020 my account is back to -$6.00. Due to his dereliction, we hastily proceeded to the location demanding my account to be closed immediately. To avoid these issues please find another bank that will protect, communicate, & live up to their company's mission statement. Ultimately, giving you their FULL undivided attention & service for years to come. God Bless!!

  Response from the owner

  Hello Jordan, Thank you for reaching out to us and providing feedback on your experience. We will take this information back to evaluate the various points of contact you mentioned and look to improve our processes. We also appreciate the opportunity to address your concerns. If there is anything else you would like to share with us, please email [email protected] and reference this review. Sincerely, Brandon B.

• L

  Liz B
  2

  Staff was great. No drive-thru and parking is very limited. ATM is outside walk-up. Long lines seems to be caused by short-staffing. Wait time 15 minutes plus 10 minutes to get rolls of coins, because the teller had to order them from the back. Total time 25 minutes. They can offer phone insurance with every checking account but they won't hire enough staff to meet members' everyday banking needs. SSFCU as a "company" needs to put their focus back on customer service instead of "bells and whistles".

• L

  Lynn Friesenhahn
  5

  I’ve had many positive experiences in dealing With the SSFCU staff. Most recently in the 40 years I have done business with this credit union, both Jessica and Yolanda, located at the 1604/281 area, have assisted me in the most professional manner. They both have helped me through dealing with fraud against my accounts. I appreciate that they both calmed my fears and helped me navigate through the terror I experienced when fraud was attempted on my accounts. Thank you for hiring the high caliber individuals as members of your staff. They were/are tremendous representatives of your organization.