Generations Federal Credit Union San Pedro Ave, San Antonio

Generations Federal Credit Union Reviews

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  RENE LOPEZ
  5

  Shawna was very informative and quick to respond, and new all aspects of my loan transfer and perks for opening an account as well

  Response from the owner

  We're happy to hear about your great experience, Rene! Thank you for being a member!

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  Brenda Bonsu
  5

  My experience with Generations FCU was worry free. Everyone who I interacted with was clear, straightforward and helpful. Each and every person was professional. Thank You for your assistance.

  Response from the owner

  Thank you for your membership, Brenda!

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  Bruce Williamson
  5

  The best financial choice I ever made. Hugo was great. Walked me through everything. Beat USAA big time. Saved me over $2000.00 on refinancing. So much for being a disabled vet! USAF

  Response from the owner

  We appreciate your feedback and membership, Bruce!

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  Mary Carrillo
  5

  My experience with the Generations Federal Credit Union Loan Department was excellent. Every single person I spoke to were very helpful, professional and best of all friendly.

  Response from the owner

  Thank you, Mary!

• S

  Sonia Imperial
  5

  Lorena Morales is an AMAZING loan officer at your facility. I have been working with Lorena for a few weeks now and never did she sound like I was asking too many questions (which I did) and she always patiently answered every time! We played phone tag a lot and please know that I appreciated every time she make the effort to contact me. I NEVER felt any pressure from her to do this or that, she always left it up to me and explained and explained again everything! She listened patiently to all my requests and we were finally able to finish my new car refinance today! I can not express enough what a great staff member you are lucky to have in Lorena. She is truly a huge asset to your organization because I believe Customer Service is number one and she's a prime example of it at your organization! She deserves recognition (and much more) from her superiors as she's an extraordinary example of an employee you would never want to lose!! Thank you Lorena, for your kindness, patience and customer service!! You Rock!! Sonia I

  Response from the owner

  Thank you so much for your review and rating of your experience, Sonia! We're happy to share your review with management. Thank you for your membership!

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  Jonathan Allen
  5

  I wanna thank mr.hugo Mendoza for helping me with the refinancing of my vehicle he was very helpful and friendly and I'm also very happy on being a member of generations federal credit union! Thank you

  Response from the owner

  Thank you for your review, Jonathan! We appreciate your membership!

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  Ben Becerril
  3

  They're a good credit union and I've always had good experiences with customer service trying to resolve problems. They rolled out some new credit card management website a few months ago and I'm not a fan. I'm used to the system because my previous credit union used the same one. The delay from scheduling a payment to when money leaves your account is supposed to be 2-3 days (Their old system moved the money immediately). On President's day weekend it took 4 days for money to leave my checking account. 2 days for the new website to list the payment as "processed" and 2 days to take the money. I saw the payment was processed and made a second payment because I had some extra money (and I don't like debt). I ended up overdrawing my account by $150 because both payments got taken out on the same day. I really don't like this new system, but it's here to stay. They already sent out an email statement saying they don't have any plans to go back to the old system. I want to leave but I keep thinking of that saying about "the devil you know" since I'm already familiar with this system, and it sucks.

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  MEG Her
  5

  I’ve been banking with Generations for over 30 years now and I’ve been please with every aspect of their services. They are on top of problems or issues I have had. I am definitely staying, there is no reason to go anywhere else.

  Response from the owner

  Thank you for your 30+ years of membership, Esther! We appreciate you sharing your experience!

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  Roxana Deleon
  5

  Luv it easy process to get 3 vehicles refiance. Professional and adequate care.

  Response from the owner

  Thank you for your review and rating, Roxana! We appreciate your membership!

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  Jessica Rivas
  5

  Great experience getting my vehicle loan. I had been a faithful customer to SSFCU for many years for my home and auto loan needs, but after my recent experience with Steve Orozco and the ease of moving my vehicle loan over you have definitely gained a new customer. 🙂

  Response from the owner

  We are so happy to have you, Jessica! Welcome to GFCU!