SECU Credit Union Crabbs Branch Way, Derwood

SECU Credit Union Reviews

• 7

  7654321 Maryland
  1

  The staff in this office is very incompetent and indifference in providing transparent service, and possibly the whole SECU corporation is full of incompetent people . They messed up my car loan, with a wrong car made/model/VIN on my car loan, and added $4K on insurance on the wrong car to my loan, and increased my monthly payments. I made much efforts to correct this issue with the staff in this office, and to no avail. I spent a lot of time on the phone and in-person with them, then they stone-walled me. I have to hire an attorney to resolve this. Just as I thought this was resolved, then a default notice on the wrong car came in my mail.

  Response from the owner

  Hi there, I'm so sorry to hear this. If you'd like to speak further regarding your experience, please email secucommunications (at) secumd (dot) com. -Linda

• A

  Anthony Gualtieri
  3

  Friendly staff and efficient operation. I am still getting used to videoscreen tellers. Updated review to include the false assurance my wife and I were given about the acceptance of a stamp by the US Treasury. I was sure that the stamp rhey were able ro provide was insufficient. We were told that Treasury told the branch that the alternative stamp was fine. Due to the misinformation, we were unable to open an account in time to purchase a bond in calender year 2022. I had to go to NFCU to get the correct stamp. Too bad the rejection and recertification led to almost a month wasted.

  Response from the owner

  Hi Anthony, thank you so much for taking the time to leave us this 5-star review! We're so appreciative. And the video tellers are definitely a newer technology that we hope you'll love. All of our video tellers are based right here in Maryland and able to help you with all of your needs! -Linda

• B

  Beverly Hoeftman
  4

  The only reason I didn't give 5 stars was that I don't like the video tellers. If I go to the trouble of going inside, it's because I want to see a person. I'd have gone to the ATM otherwise. Also, once when I went in for vacation cash, I was given 50s & 100s without being asked if big bils were OK. (They weren't.) That said, their phone service is great. Hold times are reasonable & the options tree is minimal. And they don't make you punch in your number 18 times, only to ask for it again when you get a person. If the person you speak to needs to transfer you, they stay on the line till the next picks up. It's quite refreshing. Also, like the majority of credit unions, their fees are reasonable. Unlike a commercial bank, they exist to serve you as a member, not just make a profit.

  Response from the owner

  Hi Beverly, thank you so much for your thorough review! I appreciate the mix of what you like and what you'd like to see improved upon. Your feedback will absolutely be passed on. Thank you so much for being a member. -Linda

• N

  Nerina Cella
  1

  Ive never really had a positive experience with SECU MD. I don’t want to continue with this bank but I cannot leave because of an account issue. I can’t even get in touch with anyone virtually, whether on the mobile app, over the phone or on the computer. They’ve charged crazy amounts of fees, caused me to be in severe overdraft, and moved money around between my accounts. I just want to be called back so I can pay my debt and cancel this service with this institution. I’ve never felt so neglected by an institution. I just want some resolution.

  Response from the owner

  Hi Nerina, I'm so sorry for the delay in replying to you. Google turned off replies to reviews for a bit due to COVID-19. I'm so sorry that you had this experience. We never want you to feel like you can't get a hold of us in any way, especially if you have any questions regarding your accounts. I'd love the opportunity to talk with you more to find out more about what happened and to get your feedback. If you're open to talking, please send us an email at secucommunications (at) secumd (dot) com. -Linda

• N

  Nick Johnson
  1

  Don't ever bank with this credit union. They rejected my stimulas check and try to lie and said they thought a company was trying to take money out of my account. This doesn't make any sense, when I've gotten deposits with the same amounts before. Be aware people, this credit union is very bias and they are scammers. They have bad customer service, plus I'm going to shut down my account with them asap. Then the manager had no empathy and was like it's not there fault they rejected my money and I have to call IRS. I hope SECU goes out of business for their dishonesty.

  Response from the owner

  Hi Neaky, I'm so sorry for the delay in replying - Google turned off review replies for a while due to COVID-19. I'm so sorry for this experience you had with your stimulus check. This is not how we want our members to feel. I'd love the opportunity to talk to you to find out more about what happened and to see if we can get your feedback overall. If you're open to talking, please send an email to secucommunications (at) secumd (dot) com. -Linda

• J

  John Lewis
  5

  I was shocked when the tellers disappeared and were replaced by what appeared to be ATM's but were actually video tellers. They are pretty cool. I got my car loan from SECU. It was cheaper than Educational Systems FCU. The whole loan process only took about 15 minutes. Couldn't have been better. Thanks SECU.

  Response from the owner

  Hi John, thank you so much for taking the time to leave us such a great review - it means so much to us. I'm also happy to hear that everything has gone so seamlessly with your auto loan with us. Thank you again - we're lucky to have you as a member. -Linda

• J

  Jay Taylor
  1

  Lousy credit union. I'm not a SECU member but a member of another credit union. However, I lost my card in this branch and forget about talking to anyone at this branch, if you have an issue. They direct you to a 1800 number. When that is called they are completely rude and incompetent. This branch never bothered to email me back as promised about my card and to me that tells you they could care less about members and customers. F- is their grade!

  Response from the owner

  Hi Jay! We're so sorry you had a poor experience with us. Can you send us an email at [email protected] and we will get in touch with you? Thank you.

• e

  edgar Y
  5

  Great bank and great service. The drive-thru tellers are very convenient. Plenty of parking too.

• N

  Nick Castroverde
  1

  Long time member but they are horrible keeping things consistent. Why go through the drive through to deposit checks from my employer that ive had no issues with before then have me go inside to verify i work there.......

  Response from the owner

  Hi Nick, thank you for being a member. We're sorry to hear you're having a bad experience with the drive-through and depositing checks - I understand that can be frustrating. If you could, please email your contact info (name, phone number on the account) to [email protected] so we can help to straighten things out and find out more about what happened so we can make things right. -Linda

• J

  Judy Landry
  5

  Went in to get information about opening an account. Victor H. assisted me. He took his time to explain all of my options. I may have had more questions than others would because I’m relatively new to this area. He was patient and thorough.