Seattle Credit Union S Roberto Maestas Festival St, Seattle

Seattle Credit Union Reviews

• I

  Ian Kirk
  1

  Would not help my partner and I get a document notarized to help buy a new truck. I am a member and she is not. Because she was the one needing to sign the document they would not notarize the document. I will now not be getting my loan with them and they are going to be loosing out on a lot of money in interest. Oh well.

• S

  Stephanie Nam
  1

  I have a lot of issues with Seattle CU which never get resolved because no one is ever there or answers the phone and they have no email address for customer service. My debit card has been expired. They don't send me a new one. I cannot transfer money between my accounts because it doesn't function. I have been waiting 4 years for that functionality to work again on the website, but it has not yet come. I came into this location to get some cash to buy a car. They don't have cash at this location. They said it's not a real location. It is a building with an atm. They have cash in the atm but not enough to buy a car. How do I get my money that I have in my account? I guess I can't go to the bank. It makes no sense. Maybe you would reach me if you answered the phone. I am closing my account after 4 years of stress. Thanks for nothing.

  Response from the owner

  We apologize for your frustrating experience, Stephanie. A Seattle Credit Union representative has attempted to connect but was unsuccessful in reaching you. We would welcome the opportunity to resolve the issues mentioned in your review. If you would like to provide your name, phone number and the best day/time to get in touch, please email [email protected] and we’ll have someone follow up with you.

• M

  Mary Larrousse
  2

  ATMs have a contactless symbol but it doesn't work. When I asked the staff about it they were rude. Convenient location though.

  Response from the owner

  Hi Mary, we're sorry for the experience you had at our Beacon Hill branch. The contactless feature of the ATM has not yet been activated so we can understand the frustration that may cause. If you would like to discuss this issue further, please reach out to [email protected]. Thank you for being a Seattle Credit Union member.

• A

  Artemis Akhavan Niaki
  5

  About a year ago I lost my greencard in this bank and it fell in a place where it was impossible to get and so I go back hoping to retrieve it after a year and the employee over there who is a very nice and polite guy helped me and I got my greencard a week after that, this bank got great customer service I would definitely recommend it

  Response from the owner

  Thank you for the positive review, Artemis! We are glad you received great customer service from a Seattle Credit Union employee.

• j

  jade cerjance
  1

  The staff is very unfriendly, I’ve been a member for about five years now and the staff at this branch always are so rude and act as if your a burden. Any other building no problem no clue why it’s just this one. *Couldn’t figure out how to make a comment but someone did call me and we talked for a while, he was extremely nice and wanted to figure out a situation. I am pleased with the response time and helpfulness.

  Response from the owner

  We're glad to hear that you are pleased with our response! Your generous feedback helped us grow and improve our service. We would very much appreciate it if you are willing to edit the rating as well.

• k

  k lee
  1

  These guys have the worst website for applications. I have experienced many issues of locked accounts and have spend hours and hours with their technical staff to get back onto the account, retrieve information, remove old information, etc. That’s partly why their loans are cheap because they do not provide quality IT/ Tech resources. Wonderful.

• K

  Kurt Hamel
  5

  Very helpful and great people! Would recommend!