Schlumberger Employees Credit Union Industrial Blvd, Sugar Land

Schlumberger Employees Credit Union Reviews

• F

  Freddy Gonzales
  5

  very happy with the schlumberger credit union. I finance my truck again with them and helped me get a lower rate than the dealer. I did the app on my phone.

  Response from the owner

  Hi Freddy, We're so happy you're happy with your auto loan refinance! This is a great service we offer our members. Refinancing auto loans with SECU is easy, and it can save hundreds-to-thousands of dollars over the life of the loan. Our refinance application is available on your mobile device and on a desktop or laptop, too. We want to continue to provide five-star service for you and our members. Let us know how we can help! Thank you, Schlumberger Employees Credit Union

• T

  T Nguyen
  4

  I just got a new credit card and the process was great. I am a new member and I got my application done online before we moved to Houston. SECU helped me open my account and apply on the same day. I just got my card and set it up! Very happy with the service. I took away one star because the hours for the lobby are very short and I can't make it on a work day.

  Response from the owner

  Hi T, Thank you for leaving us your feedback and review! We are glad the membership and credit card application processes were smooth ones for you. As a new SECU Visa Credit Card holder, be sure and set up your ScoreCard® Rewards account at www.scorecardrewards.com since you're earning points with every spend! We also want to remind you that your new credit card comes with contactless payment at participating merchants. We've noted your concern for our shorter lobby hours. In response to COVID and to keep our staff/members safe, we are offering limited lobby hours. We continue to monitor the situation and will update our hours online should anything change. In the meantime, visit one of the 6,000+ CO-OP Shared Branches you have available as a member. Many offer extended lobby hours, including evenings and weekends! You can find one near you using the zip code locator at the bottom, right-hand side of our website. Thank you, Schlumberger Employees Credit Union

• Q

  Queen247
  1

  Drove 20 miles for nothing after being told that I can get a debit card issued at the sugar land branch. That was not the case. They no longer have the machine to reissue debit cards. I have to wait until the card is mailed. There seems to be no convenience with banking here. Been a member for over 7 years and it’s never been anything exciting about being a member. I will be closing my account. We are moving in the digital times. Not what I expect from a credit union of this size.

  Response from the owner

  Hi Queen247, We are so sorry for the mix-up. We take this kind of review seriously, and are looking into why you were given misinformation. We do not offer print-on-demand cards at our branch anymore. We offer lots of options for convenience, including 24/7 access to accounts through our Net24 Online and Mobile Banking platforms, access to 6,000+ physical CO-OP Shared Branch locations for access to withdraw cash in person while waiting on your new Debit Card (with locations that should be even closer to you than the Sugar Land branch), and the Ask A Question feature on our website, where you will find information about ordering a new card. Your new Debit Card will come enabled with Contactless Payment at participating merchants for ease of use. We hope to better serve you moving forward. Thank you, Schlumberger Employees Credit Union

• J

  Jimmy Simon
  5

  Really happy with SECU! It was easy to get my truck loan switched over to them from my dealer. T they helped me set it up online to pay easily since I can't visit them since I'm in Louisiana. My rate is lower than what it was before. The process was easy. They update the app site so it was easy to use.

  Response from the owner

  Hi Jimmy, We're happy to hear you had a five-star experience with us refinancing your Auto Loan and that you enjoyed our online application updates! Members can save up to 2% off their loan rate with another financial institution, and we can even help them set up auto pay to make payments on time every time. Did you know you can visit a CO-OP Shared Branch near you in Louisiana to make payments in person? Use the zip-code locator on the bottom, right hand side of our website to find a branch close by to help you. Please let us know if you have any questions or need any help with your new loan. Thank you, Schlumberger Employees Credit Union

• J

  Janes Jungle
  1

  I accidently transferred money from my checking account to my Schlumberger Visa credit card. The call center could not transfer the funds back while I was on the phone. I had to actually submit an email which on average takes 24 to 36 hours for a response. This is quite ridiculous. Very poor customer service under these circumstances.

  Response from the owner

  Hi Janes, We're sorry you had a one-star experience with us considering we have these policies and procedures in place to assist and protect your accounts. We are glad we were able to take your call and let you know the correct way to amend the issue, and we are looking forward to helping! We have processes in place, such as reversing funds, to help prevent and deter fraudulent activity on member accounts. For the security of your accounts, our initial call center directed you to send an email to our team to assist. We quote 24-36 hours response time, but it can actually be much sooner depending on your response back to provide needed verification, as well as processing times with Visa for your case. Again, we are so sorry that you are unhappy with our resolution to your issue, but we look forward to helping you through the correct channel as advised. Thank you, Schlumberger Employees Credit Union

• J

  Justin R
  5

  I am really happy with SECU. They were really helpful with my relocation from Louisiana back into Texas. They have a workshop about buying a new home that I listened to online during the move, and it was really helpful when I bought my new home in Sugar Land. They helped me get my address changed on my account too. Right now, I have to visit at lunchtime because they have limited hours for covid, but they still respond to my emails after the lobby is closed. The girl at the front told me about their share branches, so there's a few other credit unions I visit after lunch if I need to stop by. I was able to get a loan for my new truck, too, and it was really easy to buy the truck at the dealer with their help. Overall I am really happy with the service and they are always very nice!

  Response from the owner

  Hi Justin, Thanks for your five-star review! We are happy to hear that you've found our services helpful, especially our monthly Home Buyer's Workshop, Auto Loans, and our CO-OP Shared Branches. Best of luck with your relocation back to Texas. You can reach us anytime at [email protected], or swing by our branch during our lobby hours. We are happy to help you anytime. Thank you, Schlumberger Employees Credit Union

• S

  Suman Das
  5

  My experience with SECU had been really great. Starting from the time I moved in Houston I have received professional and friendly support. I also received very prompt help on auto-loan along with some useful suggestions. In terms of behavior of banking officer I never faced any problem. I can't comment on service over phone but thei email response is quite fast . I understand the change in time or response amid covid but that's true for every industry and we need to be considerate.

  Response from the owner

  Hi Suman, Thank you for taking the time to leave a review. We are glad you've had a five-star experience with us! Our team strives to be supportive, professional, and prompt, as well as provide helpful suggestions for member needs. We also appreciate your understanding of our COVID-19 response; 2020 has been challenging for many people worldwide, including our members. Our management team is working to keep our staff healthy and safe, as well as to provide continued service for our members. Please let us know anytime you need help. You can reach out to us anytime at [email protected]. Thanks, Suman! Schlumberger Employees Credit Union

• M

  Mark Domingue
  1

  Long time member for auto loan. Average service for many years but no real service was required as my payments were automatically deducted from my SLB paycheck. Not the quickest responses and but were generally helpful although information was not always accurate from the first person. The issue is when I left SLB my auto deduction from my paycheck to the auto loan repayment stopped. I called a few times to try to set up new payments but they had reduced hours and only half staff working due to Covid. By the time I found someone who could help take the payment t by phone I had missed a payment and they reported to the credit bureaus. I asked them to remove the late payment but the person I talked to was very condescending acting like I was doing something wrong when I had tried multiple rims to make a payment. This is the only late payment I have ever had in over 20years of credit history. Very poor customer service and lack of understanding during difficult times, especially considering they were the ones who had reduced hours and staff making it harder to conduct business and make manual payments. I would not recommend them if you are looking for a bank that will work with you and wants to develop a long term relationship as a partner to help with financial goals. The condescending tone and air of superiority by the manager I spoke to was really awful and it’s hard to imagine a business being successful with that type of leadership. I will not be doing business with them again, too many other establishments that value longer term customers.

  Response from the owner

  Hi Mark, We’re sorry to hear you had a one-star experience with SECU. We investigated our records and call logs and it looks like there may be some misunderstanding in this review. You called us on May 28th and immediately spoke with one of the members on our team regarding your loan and payment concerns following your recent layoff. You said you’d call back on May 29th to pay off your loan in full, but our records indicate we never received that follow up call or payment on the loan. By the time you called again in mid-June, you’d already received a 30-day notice of missed payment. We issued you the ability to pay by check for the remainder of your loan, even waiving the pay by check fees to help you during this time. Our team is here and ready to assist any members or potential members reading your review. Our entire team has been back to full time to assist our members quickly, even though our lobby remains open under limited hours of 10am-2pm. We urge anyone dealing with a layoff or change in job notify us immediately, and can be contacted 24/7 through our member email, [email protected] if they have trouble with calling. Some of the CO-OP Shared Branches in our network will accept check payments on loans, providing our members ways to work with us outside of our own hours of operation. We understand that this is a difficult time and want to help our members however we can. We are very sorry for your poor experience with us. If you’d like to escalate the situation to our Vice President of Lending, please email us at [email protected] and include “My Google Review” in the subject line. Sincerely, Schlumberger Employees Credit Union

• D

  Diego M
  5

  I have been very happy with SECU in all regards and found the staff very helpful to help. I live overseas and all my comunications are by the mail system. More value compared the french banks. I am surprised by the one start upraises from spoiled children who are used to amazon or uber eat response time.

  Response from the owner

  Hi Diego, Thank you for sharing your thoughts with us! We are so happy we are able to provide you with a five-star experience as a valued member of our credit union. We support members worldwide through our main branch in Sugar Land, and our team works diligently to provide the best service possible for members spanning nearly 100 countries, 40+ US states, and every world time zone (*results from our 2019 member survey). It seems like you know how to reach us, but please feel free to email any requests you may have during or outside of our hours of operation to [email protected]. If your request contains confidential information, you can use our Secure Message Center (look for the submission button on the Contact Us page of our website), or through your Net24 Online Banking Secure Message Center. Thank you, Diego! Sincerely, Schlumberger Employees Credit Union

• R

  Rafael M
  5

  Really happy with the credit union. They have stayed open and able to help, even through COVID and the Houston freeze last month. I needed to come visit the branch in person and everyone has been very nice and helpful.

  Response from the owner

  Hi Rafael, We're so happy to hear this! We strive to offer five-star service to our members and potential members. We have remained open and able to serve our members safely during COVID-19. We're glad we were able to assist during the freeze! Should you need to visit, please continue to check our website or Google page for updated hours. Thank you, SECU