SAFE Credit Union Del Paso Rd, Sacramento

SAFE Credit Union Reviews

• L

  Linda Wilkes
  2

  Using the outside ATM, I inserted my card the wrong way. I couldn't get it out of the slot. I went inside to see if someone could help me retrieve my card. The first employee I spoke to said I could wait in the teller line (several customers ahead of me) or speak to another associate. I approached a woman towards the back and explained my problem with my card. She didn't acknowledge my concern or apologize for my predicament and said that the ATM equipment isn't serviced by them and the machine will pull in my card and shred it. Completely unacceptable solution. A customer saw my concern and was able to get Dominic to assist me with my card. Dominic was able to retrieve my card immediately. Problem solved thanks to Dominic. Fortunately for me he is the only SAFE employee that understands customer service .

  Response from the owner

  Hello Linda, Thank you for bringing this to our attention! We are sorry to hear of this experience you had at our branch! Having your card stuck in the ATM would definitely be frustrating. I have forwarded your feedback to the appropriate leadership for review.

• R

  Ruby Johnson
  5

  1. Customer service was excellent from staff. 2. Staff member was knowledgeable and answered all my questions that I had in need. 3. This Credit Union observed all covid-19 protocol. 4. A nice place to do business with friends loved ones and people that need guidance to find a a good credit union.

  Response from the owner

  Thank you for taking the time to provide your feedback, Ruby! We're happy to hear that you had a great experience!

• J

  Jorge Beltran
  1

  I will have to go back a fourth time to close an account of a deceased relative. Poor training? Lack of motivation? Generational workforce? Give them a raise maybe they'll develop a work ethic. Seems that everything else has failed.

  Response from the owner

  Hello Jorge, Thank you for taking time to share feedback regarding your recent experience with SAFE. Having a relative pass away can be difficult we are saddened to hear your experience with us did not make this time any easier. If there is anything we may do to assist prior to your visit, please contact us by phone or through our Live Chat feature. We do apologize for the inconveniences this has caused you.

• J

  J M
  5

  It was clean and fast. Had a line outside before they opened but the employees were quick getting everyone through. Staff was friendly, courteous, quick, and knowledgeable.

  Response from the owner

  Hello J M, Thank you for your review! We are happy to hear we were able to assist you in this manner! Have a great day!

• P

  Peace Love
  5

  Wonderful bank. Everyone is basically on a first name basis once you are established there. I highly recommend this Credit Union.

  Response from the owner

  Thank you for your review! We love connecting with our members and look forward to serving you again soon!