Rushmore Loan Management Wittington Pl, Farmers Branch
1755 Wittington Pl, Farmers Branch, TX 75234, United States
Flex loans, Installment loans, Payday loans, Signature loans, Adjustable Rate Mortgage, Arm Loans, Automated Loan, Correspondent Lending, Fha Loans,Show More
Rushmore Loan Management Reviews
Worst company ever! Their customer service is horrendous!!! I set up a payoff with Rushmore and my deadline to pay off was on June 1st. I made a same day wire transfer on May 27th for $50k to their Wells Fargo account. They started calling me asking for $200 because I missed the June 1 deadline. They claimed they hadn’t received the payoff until after the deadline on June 24th. I emailed and faxed them proof of payoff showing a May 27th pay date. Was told I would get a call back last week or early week worst case and heard nothing from them. Yesterday, I called to get a status as I noticed they refunded me the $50,000 back to my bank account. Who refunds $50,000 for a $200 problem that they could’ve just did an override after showing proof???!! Oh, this company does! The supervisor told me they were still working on it and he had no answers. I paid them in full and they refused to release my deed. Now they refunded my money with no answers. This company is pathetic!!
Just recently had my mortgage transferred to this company. As of dec 1.... its dec 4th and i already hate their customer service. Spoke to two different people and they just want to argue with you and being flat out rude. Asked to speak to customer service to voice a complaint and was on hold for a hour... horrible customer service, outrageous wait times and cant even give a straight answer to questions.... JUST DO YOURSELF A FAVOR AND REFINANCE YOUR LOAN THIS IS HANDS DOWN THE WORST COMPANY I HAVE EVER DELT WITH ITS BEEN A MONTH AND THEY STILL HAVE NO IDEA WHAT THEY NEED TO DO. i either get hung up on, recieve attitude, or they dont know whats going on and i spend hours on the phone just to be told to call tomorrow
DDave H (Slohammer)1
I would give it zero stars if I could. This company bought our loan out from a major US bank a few years ago. They operate like a collections agency, no interest in customer service whatsoever, just "pay me pay me pay me" and we have a perfect payment record, have never missed one payment. They have a terrible website that looks like it was a high school web design project, terrible communication and absolutely DISMAL call center service. If you have a choice, run away. Run far away from Rushmore and never look back.
Absolutely the worst company...capital one sold my loan to them and it has been a nightmare trying to pay off the loan...not to mentioned that they put all my money from my monthly payment toward only interest. When I called and asked they said that they calculate interests on a daily basis but if it past 30 days then they put all the monthly bill amount toward interest which makes no sense. If the month has 31 days, then only charge me 31 days of interest. This company seems really fishy to me. If I do not receive a payoff statement from them soon. I will have to get my lawyer to contact them. I'm really pissed with capital One for selling my loan to this crappy company and giving me all this headaches.
You allowed my home insurance to lapse due to wrong information on your paperwork. The paperwork was correct initially, you made a change in June 2020 that was incorrect. Apparently, you are doing this to many or you would not have a website and telephone number dedicated to this issue. All the while, taking and keeping the escrow dollars. No offer to help get taken care of in a timely manner.
Rushmore Loan Management just took over our home loan starting June 2018. Its currently May 2018 and they are calling and mailing us letters that we are delinquent and I have proof we paid the previous company. I explained to them that I have proof and they give me a fax number that doesn't work, Then they give me another fax number that doesn't work. I am not impressed by their lack of professionalism and the fact that they told me I needed to provide proof the payment was made. I feel they should of reached out to the previous company. Then I asked for an email to send the proof to and they stated that they don't have an email. I need to use regular mail..... The first impression is a joke. The customer service is a joke. No empathy and they didn't care that I had already paid. If this continues I will reach out to a lawyer and the media. The previous company shows they received the payment, they are just not talking to each other.
Advice: run. Don't look back, just run. Nothing but issues since they purchased my loan. I'm refinancing bc they are incompetent. Even the mortgage company that I am trying to refinance through is having trouble with them. The title company is even having trouble with them. Bad website & bad customer service. Apparently, they don't even have my lien information reported correctly. Just run away this business doesn't know how to operate as a mortgage company yet.
Mortgage was bought by these fools. They are the most unprofessional untrained inexperienced employees/ staff I have ever dealt with. Currently refinancing as we speak. NEVER should you worry this much about your home at times like these.
They worth no and I mean no star. This is the worse business establishment I have dealt with. Capital one Bank (never to do business with them again) sold my loan to this incompetent, ripoff, argumentative company who want to make me pay double. They customer service is clue less. I wrote them a pay off check because I was tired with them, mail it where I sent the payment every month, these Idiots mailed it back to me with a five page letter telling me how to do the payoff. I could go on and on about this company inefficiencies . This company need to be put out of business .
I see I’m not alone in my frustration with this company. I asked for help due to the Covid-19 (as they say they will assist). But all I got was the run around. They claimed my income was $1,750 more than our actually was and once I called Randy Horton to complain he would never answer nor call me back. Glad to know I’m not alone in my disgust with Rushmore.
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1. How Can I Get Connection With Rushmore Loan Management?Just ring them at this phone number +1 888-699-5600. You can also visit their website and submit your loan details online.
3. What Services Can I Get From Rushmore Loan Management?Rushmore Loan Management offers you a long list of services which include:
- Installment loans
- Payday loans
- Flex loans
- Signature loans
- Adjustable Rate Mortgage
5. Is Rushmore Loan Management an Agency or a Lender?Rushmore Loan Management is a Loan agency. To make your lending process smooth and quick, we connect you wth more than 100+ lenders over the internet. You can secure a personal loan online as fast as the same day.
2. What Is the Location Of Rushmore Loan Management? How to Access This Site?Rushmore Loan Management is situated at 1755 Wittington Pl, Farmers Branch, TX 75234, United States. You may check out the map and figure out the best route to access it.
4. How to Secure a Loan at Rushmore Loan Management?To get the loan you need, you can visit their website and submit your loan details online. If you are looking for same day payday loans over the internet, you can visit our platform for more details.
6. What to Do if I Fail to Repay My Loan?You may consult with your lender if you feel it hard to repay the loan on time. Different lenders have different solutions to late payment. Remember to check out carefully before signing any loan agreement.
7. Does Rushmore Loan Management Offer Loans for Bad Credit?Yes, but if you want to boost your possibility of getting approved, we are here to help! Just visit our website to get installment loans online even with bad credit.