Rogue Credit Union Se 7th St, Grants Pass

Rogue Credit Union Reviews

• L

  Lorin Purifoy
  1

  I've been a member of a credit union for 10 years and Rogue was recommended by co-workers and friends. I was stunned at how rudely I was treated by the 7th Street branch manager today when I went in to open multiple accounts. She was condescending, spoke over me and was not interested in attempting to work with me in Any way. Fortunately, I went to First Community Credit Union next and they were friendly, easy, helpful and extremely happy to open my new accounts! I will make a point to share my experience with anyone looking for a new bank.

  Response from the owner

  Hi, Lorin - We're truly disappointed to hear that we let you down. We'd like the opportunity to hear more about your experience at our Downtown Grants Pass Branch. Please send your contact information to [email protected] and one of our leaders will reach out.

• i

  iLarold
  4

  I have been a member for over a decade, they have decent rates on auto loans and C.C. But I recently had my credit card limit raised and my interest rate when up even though my credit was better than the initial set up, hmmm... I was told they have new rates now? But seems like the original terms should be honored since this wasn't a new card. Slow at times, but the app is good and i'm content staying here for now.

• C

  Chris Guthrie
  1

  Terrible bank! They hold funds longer than necessary, won't notarize paperwork unless EVERY signer is a member, and there policy on fraudulent charges is to make customer fight for their money back,even though they are legally obligated to file the claim and reimburse your funds. I have never had so many issues with one bank! I would highly recommend banking anywhere else.

  Response from the owner

  Hi, Chris - We're sorry to hear that we've let you down. We truly appreciate your feedback and are always working to improve.

• m

  matt gladstone
  1

  This bank has so many unqualified workers. I've been trying to open a DNA acct for 2 weeks. What sort of bank puts people off when they want to open a business acct. Then this completely incompetent girl sets me up for a 1030 am I show up at 1030 and then they come up with an excuse saying the manager is on vacation. Crazy.

• C

  Christopher Freeman
  1

  Been a member at Rogue Fedral Credit Union since 2009 and ten years later in 2019 with a credit score of 707 and several loans paid off through them and in good standing good paying full time job and my wife who has also been a member and good credit got turned down a auto loan. Loyalty with this bank and they dont show loyalty to me us as customer. Not sure if the underwriters for the company are new and dont know what they are doing but I have never had a problem getting a loan or paying off loans through this bank. Its a slap in the face after being a customer for 10 years and good standing and not being able to get another auto loan.

• M

  Michael Strong
  5

  This has been our bank since we moved to the area and, I am thrilled to be a customer there. The: friendly, helpful, personable staff at every branch I have visited have made me a very happy member of this credit union family.

• C

  Cindy McCullough
  5

  I love my bank. They are always helpful and caring. I wish they had 24 hour banking. I am happy with the service.

• J

  J B
  5

  Rogue Credit Union has made our lives easier and just happier since we started with them a couple years ago. We sincerely appreciate the kindness and originality of Rogue. We recommend them to so many people! Go Rogue! 😀

• J

  Jo Jo
  1

  Every time I come here, I have to wait, and wait, and wait, and wait, and wait. It has to be the slowest bank I have ever been to. I recommend avoiding this bank if you're in a hurry, or just want to run in on your lunch. They usually only have 1 to 2 cashiers at a time.

• D

  Dog Lips
  1

  This credit union is worse than BOA. I can't pay my credit card by phone app I have to go to the credit union to make a payment. They charge me $10 to pay each bill over the phone. I have an auto loan here or I would go elsewhere.

  Response from the owner

  Thank you for your feedback - we are always working to improve our service to our members. We'd love to talk with you and see if we can help find a solution. If you provide your name, we'll have a Branch Manager reach out to you directly.