Riverwalk Debt Solutions 26 Blvd, North Richland Hills

Riverwalk Debt Solutions Reviews

• J

  Josy Emeyembe
  1

  Please don’t use this company. Has soon has you signe the contract they will not peak up the phone again. I signed a contract with them 3/2/20 the next day I called all the phone numbers they gave me but nobody pick up so I immediately signed the cancellation document and email it to them with all the other document (15 pages). They just want to take money from people I canceled within 24hrs and I hope they will not take my money because they said you can cancel within 48hrs I did within 24.

• M

  Mrs G
  5

  My grandson signed up with great young lady and she was able to help him with his student loans. I work with her and she is amazing, always returns my calls right away and makes sure I understand everyhting since I am helping him get it taken care of. I recommend to anyone wanting to take care of their loans and enroll in one of the government programs.

• Z

  Zach Knotts
  5

  A student loan consolidation company contacted me years ago, and they consolidated my loans but talked like the monthly payment I was making was going to my loans. That was not the case. I received an email from a different company called River walk Credit Solutions saying they had my loans and that they were in default and that I needed to contact them so I did. I spoke to a man who said that my loans had been consolidated to River walk and that I needed to pay them and get in good standings with them and set up a monthly payment for my loans. I made a payment and supposedly renewed my contract when I did this and signed a contract with them. He said I had another payment coming at the end of the month, but since it was Christmas they would "defer" that payment. At the end of the month they tried to process a payment, but I did not have the money in my account. I called them back and spoke to a woman and told her about my conversation with the man I spoke to. She said no, I was confused and that they were only a consolidation firm and that I now owed them $2,000 for their services. I said my loans had already been consolidated and there was nothing they could do for me because I contacted the company Student Advocates and they said my loans were in good standings. She said they could renew and do my yearly update whenever they were due and that I signed a contract with them and had to pay no matter what simply because I signed a contract with them. I told her I had been lied to and she said they'd review the phone call. They recontacted me and said there was no mention of payment deferment and that they said nothing to the effect of them having my loans when I contacted them and spoke to the man initially. I told her I wanted to listen to the call and she said I couldn't. Since then they've tried to take payment from me, but I haven't had the money so they changed my payment date and took money out of my account the night I got paid without informing me of changing payment date or asking permission. I canceled my bank card and continue to receive emails saying I'm in precollections and various harassing techniques. I told them I wanted my account dropped, but the woman said they would not do that and I basically had to pay no matter what. "After posting this review". Riverwalk refunded my money, and they made things right by stopping my contract and all the emails. Thank you very much!!

  Response from the owner

  Thank you for bringing this matter to our attention. Our customer service team completed a thorough review of your account. This review included listening to call recordings and reading all accompanying account notes. There appears to have been confusion and misunderstanding on both sides. Based on our research and what you have described, we believe you were in communications from 3 different companies. Your loan servicer, an unknown consolidation company and us (Riverwalk Debt Solutions). Our records show you became a client with us only after contracting with a different consolidation company unknown to us. To clarify, Riverwalk Debt Solutions does not hold, process payments for or service student loans. We only provide document processing services for student loan consolidation and credit repair services. Riverwalk has agreed to close your account and refund the payments we received. We recommend contacting your student loan servicer directly to receive an update on your current student loan status and to verify the company you are currently working with has completed the work they were paid for. We know how stressful, confusing and frustrating this process can be and do our best to ease that burden for our clients. Please contact our office if you have any questions.

• A

  A Gomez
  4

  Sometimes took 24 hrs for a response but service was great and they did everything they promised. Faster responses would be an improvement but thank you for everything you did for me! About these comments: ppl your loan servicer is the one scamming you - these ppl will help you if you let them. You use their service to fight for your best available options. My loan servicer told me i didn't qualify bc I made too much money! Riverwalk was able to get me into a DOE program that reduced my payments - and yes it is a Department of Education program!

• F

  For Your Home Repair & Service
  5

  I was denied trying to sign up for a program before because I work for myself. Riverwalk helped me get into a low payment i can now afford and still be able to feed my family. I even had trouble making some of payments to them but they really worked with me and it feels good to have a company do something that helps you even when you feel like you cant get your head above water. I would recommend them to everyone.

• A

  Amanda Charland
  1

  This company tricked me into setting up am account with them acting like they knew all my past student loan information and after I agreed to the terms I realized Blanca had no info at all. I quickly cancelled my enrollment before the deadline and 2 months later she leaves me a voicemail and says Im in collections due to non payment. Of course I am upset and when I try to call her back to fix the problem she forwards all my calls. She should realy consider learning how to do her job!!

  Response from the owner

  Amanda, I am sorry you had a bad experience with us. We have removed your account from collections. If you would like to discuss this further, please email me at [email protected] and I will do my best to correct this situation.

• P

  Phillip Davis
  1

  This is a scam. The representatives are very rude and nonchalant. I paid $800 for the student loan program and I did not receive any type of services. They pretty much took my money and told me that I had to pay an additional $800 for services because the original $800 I paid didn’t count for some reason and they refused to give me a refund. 0/5 Stars if I could choose.

• H

  Heather Miller
  1

  I logged onto my federal loan page to consolidate my loans. Within a couple days I received a call from riverwalk. I thought it was a company used through Great Lakes. Boy was I wrong after setting up what I thought was a loan consolidation I realized they were not with Great Lakes and the 3 day hold had lapse so the only way I could get out of it was to send them paper work stating I was already working with a company OR give them my log in information for Great Lakes so they could verify I was working with my company to consolidate my loans. I was not giving them my log in that was absurd. I asked if while we were trying to figure this out if I could push back my payment they sent me to another person who I had to leave a message with and have not heard back. Any suggestions on how to break this contract I’m devastated that I did this.

  Response from the owner

  Hello Heather, I'm sorry to hear about this. We do make a point in all of our calls to let the customer know they're working with Riverwalk Debt Solutions, a third party company, and not their loan servicer. However, I can see how the timing of our call could cause confusion. Our team is looking into your account and will follow up with you.

• s

  seiver1088
  5

  I hired Riverwalk to consolidate my loans and had a wonderful experience. Not only did I get my loans consolidated, they also helped with my shotty credit. My experience with their customer service representative, Stephanie, was very nice and she was helpful and professional. Great company and I highly recommend it!

• K

  Katherine E
  1

  These people just called me told me the were the federal government and I qualified for student loan forgiveness then transferred me to 2 different super rude guys who refused to identify themselves or the company they work for. Then hung up on me. Called me back said this is who we are you have our number now then hung up again and is now calling me again as I type this! Total scam and so many felonies....