Mariner Finance 26 Blvd, North Richland Hills

Mariner Finance Reviews

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  Spike Man
  1

  What ever you do in life DO NOT USE Mariner Finance. What a joke, you go online to make a payment or payoff your account and it brings you in a circle which never allow you to log in. They claim there are issues but it has been that way for months. I think that they do that to so that they can charge you fee or cost you more money. I called in and I made the payment with the corp office, I called the local office at 10:30 am and no one would answer the should have been open at 9:30 am so I drove over and no one was there. The lady that took my payment was cluless about her job other that taking a payment. They report to the credit bureau as your account is closed and not paid off which will affect your credit. I tried to get some answers for the lady that took my payment and she was not nice about it. I paid off my account she talk to me as if I was a child and talked over me and not let me finish what I was asking. Her answer was to forward me back to the branch where no one was at to get my answer and I have called up there before and they have no ideal on anything. This company needs to train there employees better then what I have experience.

  Response from the owner

  Spike Man, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Saraya Kingsley
  3

  Communication was lacking. Was told I would be called several times, but it never happened. Any communication only started with me calling them every time. They, or the person that was 'helping' me, seemed to be a little overwhelmed or something. I don't know if they were new or what. Anyway, I did get a loan, even though the amount kept changing. The lady that helped me when I went in to do the paperwork was nice and was detailed about their process.

  Response from the owner

  Saraya Kingsley, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  The change I want to see
  2

  I received the run around for several days before receiving a much smaller amount than I was originally approved for. This was not a good experience at all.

  Response from the owner

  The change I want to see, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Sharon Stutts
  5

  Hello, Iྂ have had the pleasure of having Amanda handle my personal financial business on 3 occasions since I met her a year ago. She has always taken her time to seek out the best option for me. I appreciate her effort to handle my needs efficiently with patience and a positive pleasant attitude. I would refer anyone looking for financial options to let Mariner Finance offer their services to them. Ask for Amanda - Niorth Richland Hills, TX Branch. Sharon Stutts

  Response from the owner

  Sharon Stutts, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Melanie Gonzalez
  5

  Amanda Richardson!!! This woman was so busy due to being short staffed and she took the time to get me squared away as quickly as possible staying late to do so and get my loan processed. her Customer Service Skills were impeccable.... Honestly, I was annoyed at the amount of time it took for someone to reach out to me after i submitted my application online, but when I got on the phone with her she was so nice and professional i literally forgot I was mad. whatever they pay her isn't enough ! Thank you

  Response from the owner

  Melanie, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Eric Roser
  5

  I am a 100% combat disabled veteran and I must say that Mariner Finance was an excellent company to interact with. I re-financed my loan with them and they were able to accommodate me the same day. The loan officer I dealt with was very professional and courteous. I highly recommend this branch office!

  Response from the owner

  Eric, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Pamela Casteel
  5

  Joanna Ford and the team at the N. Richland Hills location a re very professional, efficient and very kind. Thank you all so much, Pam Casteel

  Response from the owner

  Pamela Casteel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Caron Sethi
  5

  I enjoyed the visit with the employees at the company. They were so happy and friendly and informative. They tried to help me the best They could. I was very impressed with the beautiful software package that they had to work on with their large screen monitor. It looked very professional and was easy for me to fill out the form with the pan and the touching the blue Area. They could not have been more helpful.

  Response from the owner

  Caron, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Rachel Acuna
  5

  It was a great fast Experience ,this is my second time getting a loan . With know problem friendly hard working staff diffently well recommend others Thank you Joanna Ford.

  Response from the owner

  Rachel Acuna, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Curtis Tobin
  5

  Great service. Professional and knowledgeable staff. Thanks...

  Response from the owner

  Curtis Tobin, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.