Resource One Credit Union N Hwy, Cedar Hill

Resource One Credit Union Reviews

• A

  Amy
  1

  I don't like writing negative reviews but have to for this. Accessing my money here is next to impossible. The lobby is frequently closed with a note on the door. There are three drive-thru lanes and only one ATM lane. No ATM inside the first set of doors, either. My debit card said "transaction limit exceeded" the FIRST time I tried the ATM! I don't have 45 minute to wait in line to get the cash I need. I'm now on hold trying to find out what's up with my debit card... and have been on hold for over 45 minutes. Guess I should have gotten in line. But at least I was able to eat lunch by coming home and being on hold. (Your hold time is less than 25 minutes" says the automated machine... but I've been on hold over 45.) I'm done. This is an ongoing frustration. It's not the first time I've had these issues but it is the last. As soon as I have the time to sit in line I'm closing my accounts.

  Response from the owner

  Hello Amy, We deeply apologize for your experience. We understand you are disappointed and frustrated, and we would love to contact you about the matter. Please reach out to us at your earliest convenience with your contact info; our email is [email protected]. Thank you so much for reaching out, and have a great day.

• R

  Rosie Estrada
  3

  I have been with resource one over 20 yrs , and has always been great ,still is. However since , I am not in Dallas. I can not walk into a branch to fix my situation. I am in Destin Florida, and I need to see what I can do over here to resolve my issue and deposit money into my acct from a link bank if possible? Can you suggest something? Or what branch to go too? I have been texting with Patricia Contreras. She sent me a link but nothing showing up. I have a password set up for transactions I wrote all info down and so it was said to me ,that it's not my password :/

  Response from the owner

  Hello Rosie. We are sorry for the issues you are having. We would love the opportunity to talk to you. One of our representatives will be contacting you shortly to help resolve this issue. If you have any questions, please give us a call at 800-375-3674. Thank you and have a great day.

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  Judy Clark
  1

  HORRIBLE. DESPICABLE. NEVER OPEN AT CONVENIENT TIMES FOR WORKING CLASS PEOPLE AND ATTEMPTING TO CALL IS NOT AN OPTION. YOU WILL BE PLACED ON HOLD FOR HOURS! EXCESSIVE BANKING FEES ALWAYS. RUDEST BANKER EVER AT CEDAR HILL LOCATION AND PREJUDICED. TAKE YOUR MONEY ANYWHERE BUT HERE!!!!!!!! YOU WILL LOSE IT. PERIOD. AND THEY CALL THEMSELVE A "CREDIT UNION"?

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  Trevor Jefferson
  1

  I am really getting tired of the ATM cash deposit. Not working. It is the reason I have not been able to bring my balance positive before midnight to avoid a charge several times. If you are going to offer a service, it needs to work more often then not. It almost never works. That is just bad business. You are still going to charge me for not bringing my balance positive by midnight. Yet, you won't hold yourself to that same standards of 0 tolerance and make sure your banker's utensils work. I am very dissatisfied.

  Response from the owner

  Hello Trevor, We are sorry to hear about your disappointment with us, and we would like to personally assist you with making things right. One of our team members will be reaching out to discuss this matter further. Thank you for reaching out and have a great day.

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  LaVonda Black
  3

  The employees are nice, but the drive through is ridiculously SLOW. This is, BY FAR, the slowest banking institution I have ever dealt with!!! I do not understand why.

  Response from the owner

  Hello LaVonda, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Service delays are a result of staffing shortages caused by illness. This is an uncommon occurrence, and we hope to be back running as normal soon. Thank you for reaching out, and we hope you have a great day.

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  Ashley Mills
  5

  If you are looking for a credit union I highly recommend Resource One Credit Union. Any time I’ve had questions or concerns they’ve always been patient thorough and friendly. Every branch member and call center rep is always polite and does everything they can to assist you with anything you need. Even when they are unable to help they provide a reasonable explanation and try to provide alternative options and resources. They’ve worked with me on every loan I’ve had with them giving me better interest rates than any other company I’ve used. Jason the branch manager in Cedar Hill take extreme pride in what he does while also keeping the moral of his employees above and beyond your typical bank. I’ve never seen anyone in the branch in a bad mood even in difficult situations. Jason and his team show they truly care about their customers by taking an actual interest in how each customer is doing and not just treating them like and account number. They are more than just a bank they are family!

  Response from the owner

  Hi Ashley! Thank you for taking the time to provide us with a review and feedback about our Cedar Hill Team. We are so happy to hear you have received exceptional service and you are being treated like family. We hope you have a wonderful day and will be sure to pass this on to the team. Thank you.

• S

  Shelby Gooden
  3

  The drive thru has got to improve. 4 lanes open with 20-30 minute wait time is ludicrous and don't blame it on COVID and everybody do not choose electronic banking. Please provide a response and adequate service for your customers that choose to go to the bank in person and avoid identity theft as much as possible.

  Response from the owner

  Hello Shelby, we are sorry for the wait at our locations and we will forward this posting to our branch directors for further review. After closing the lobbies due to COVID-19, we have decided to start opening the lobbies to our members. The lobbies will be re-opening in phases, so please follow us on social or check for updates on this process using the link below. Thank you for your patience, and have a great day. https://www.r1cu.org/news/community-message

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  Janet Reed
  5

  Always friendly & helpful. My Debit card stopped working, I called & was told I needed to go inside for assistance. Another card was issued, I was informed I should try it before I get home. I didn't listen, my mistake. Went back to get card re-activated, still friendly & helpful. She knew what needed to be done. Explained I had an older version of the card, they' need to issue new card with a new number & expiration date. This time I checked it as instructed, no problems. I also like the option of tea or coffee when going inside.

  Response from the owner

  Hi Janet! Thanks for sharing all of your feedback. We are so glad the team was able to assist you with the debit card, while you enjoy some tea/coffee during the visit. We appreciate your membership and have a wonderful day!

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  Miss Denise
  2

  I’ve been banking with them for years. The turnover is ridiculous. Constantly changing staff. Lines are longer inside the branch and long waits at drive thru even if there aren’t many cars in line. Customer service has gone downhill. It was better when Torro and Tiffany were there. I’ve pulled most of my money out and only keep the accounts open in case I need to do some last minute banking and don’t have time to drive to my other credit union or bank.

  Response from the owner

  Hi Denise, thanks for the feedback and will share this information with the branch manager. We appreciate you being a member.

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  MICHAEL Jamison
  2

  I've been a member for over a year now, when I first joined this credit union I was so impressed with the way I was greeted by the manager Darren M. I have 3 accounts here service has always been fast the tellers was always nice and helpful especially Samantha. Now that these two people are no longer there service sucks the lines are extremely long the time in the drive thru are ridiculous. And Tammy is so rude I tried to ask her about a car loan she basically blew me off and exited the back door by her desk. I have to business account at Bank of America that I wanted to close and open with r1 but that want be happening now. Darren always made me feel like I had a million dollars in R1. I just found out where he's working now seriously thinking about following him.

  Response from the owner

  Hi, Michael. Thank you for providing us with this feedback about the Cedar Hill location. We will be passing your comments along to the branch manager and the district manager. We always make it a priority to give our members the highest level of service and we apologize that you didn't receive that. We have seen an increase in activity at that location so we are in the process of adding additional staff. Thank you again for the feedback and being a member.