Wells Fargo Bank N Hwy, Cedar Hill

Wells Fargo Bank Reviews

• R

  Rosa Pena
  2

  Never coming to this bank on lunch time, you have to wait at least 35 min to get help, the manager is there but she don’t go behind of the register, and the line is of 5 people, it’s ridiculous the time you have to wait for a withdrawal, the bank it’s accesible but the people working there are not, the bankers are doing nothing and if we don’t have appointment they don’t help, I think is time to tell me that we are in post- covid time to start working hard, no hard-working

  Response from the owner

  Thanks for bringing this to our attention, Rosa. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• A

  [email protected] Trotted
  5

  Never had a problem at this branch. The tellers have always gotten me in and out quickly while still being helpful. Called this morning to meet with a banker and they got me in same day. Aubrey was very helpful and got me taken care of in about 5-10 all while having a very pleasant conversation. This location outranks the waxahachie branch hands down. Will forever use cedar hill when I'm in the area!

  Response from the owner

  I'm glad you got the help you needed! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• K

  Krystal Arrington
  1

  The worst customer service ever at this location!! They made me feel like a criminal getting my own money the teller Johnathan was far from professional and the manager don't even get me started!!! I was just stopping by this location I feel sorry for people who actually have to go here on a regular

  Response from the owner

  This is not the customer experience we strive for, Krystal, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• C

  Chris Willis
  1

  Very Very Very Slow. You will have to put your car in park cause you will be hold down the breaks for about 30 min. It's 14 cars waiting and there's three lines open

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• R

  Rhonda McCoo
  1

  Never ever coming back to this location. The workers do not want to work. Mr. Coleman was my banker, was a completely disrespectful! He did not want to assist me on opening a business account. I’ve been banking with wells for 10 years and I’ve never been treated so bad! His behavior was unacceptable! I

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Rhonda. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• a

  amanda Rivas
  1

  I've just decided to go to the one in Midlothian. I just didn't want to have to drive way out there; but, they are so much nicer and better. I was able to make a same day appointment with them. Cedar Hill Wells Fargo is pointless, rude and LAZY. I'm surprised that they are still open.

  Response from the owner

  I'm truly sorry to see this has been your experience at this location, Amanda. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Blessed
  1

  I am livid about how the branch manager LaRhonda LaCour handled my situation. I personally have had an account with Wells Fargo for over 10 years but it’s frustrating when I can’t even walk in to the branch to have my daughter open up her own account. We were initially told weeks ago that she could do it on line with a passport and that was incorrect. It only took 2 more weeks to finally be able to schedule an appointment, however we were running a few minutes late and apparently had to reschedule because we didn’t arrive on time. I’m just over trying to open up an additional account for my daughter. LaRhonda did not sympathize at all about me having to leave work only on to be turned away when we arrived. I should have looked at the star ratings and google reviews before scheduling my appointment at this branch

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Maria Alvarez
  1

  I make my deposits in Wells Fargo bags to save time at the request of the same bank, it is the only branch that calls me to tell me that I was short of money and I have spent a lot of time doing it in different branches.

  Response from the owner

  Thanks for bringing this to our attention, Maria. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• R

  R A
  3

  Was told that I needed to come in and process a money order after I have been inconvenienced for the last two years with an unpredictable schedule of your lobby being open due to Covid 19.

  Response from the owner

  I'm sorry to read your review, Ricky, and I'd like to assist you with your money order concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• C

  Carlos Gosserand
  1

  I’ve been banking with them almost 10 years even brought my Business account over. Very horrible customer service and team. Will definitely take my business elsewhere . I’m not surprised at all by the 2.7 star rating

  Response from the owner

  I’d like to know what happened to make you feel this way, Carlos. Please send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social