Regions Bank Del Prado Blvd, Cape Coral

Regions Bank Reviews

• K

  Katherine Gurri Glass
  1

  I am a relatively new Regions customer that has only interacted with the consumer banking group twice in 6 months. I would advise against a banking relationship with Regions. Both times have been comedically bad experiences and generally frustrating. I called to get a signature guarantee and was informed that they only do it for customers that have had accounts open for >6 months. Apparently mine has been open 2 days shy of 6 months, so they told me to come back in 2 days. I understand when system generated parameters/controls can't be changed. The signature guarantee, however, is a physical stamp issued by the branch manager. It is the type of allowance that could be made, with managerial discretion, as a courtesy to a customer that might plan to stay with the bank long term. I asked if there was wiggle room since it's just 2 days away and we plan to have a long term banking relationship with them (a mortgage). Nope. "No exceptions for customer relationship purposes". This bureaucratic shuffle isn't helping our customer relationship. The representative that relayed this information to me over the phone was polite and courteous.

  Response from the owner

  Hello, Katherine. Thank you for sharing this review and feedback, it is very important to us! We understand how having an effortless experience is crucial when requesting assistance. If there are concerns you’d like to share more of, please connect with us via email at [email protected]. We’ll be glad to respond as soon as we can. - Hector

• G

  Ghostt
  2

  New guy there forgot his name, but he messed up on my credit application, with info and after he finished, still couldn’t validate it, he got other associate to finish it, ended up going to another Regions to fix errors on my credit application. Rookie mistake but still wasn’t happy when i left, and after follow up the information i was given was misleading prior, ended up getting turned down. I have Suncoast which is way better, got approved with higher credit limit, and line of credit, same information but was more accurate, won’t be going back here, regarding credit, was left with bad impression.

  Response from the owner

  We're sorry to hear that this is your impression of us. Our team is happy to chat with you and have these concerns documented. Please share your phone number with us in an email to [email protected]. -Ana

• A

  Andrea Goodell
  5

  Been with Regions for years. Used multi branchs, but when our favorite Manager, Fiona M. Moved to this location so did we. We simply love her and the And knowledge that not only does she have but she passes on to all the workers.

  Response from the owner

  We're glad to hear that, Fiona, is always helpful! We hope to see you again soon, Andrea! -Ana

• G

  Gregory
  5

  I've been using this bank 4 days a week for my job for over 2 years, everyone inside is courteous and more than willing to help me. The reviews I see here are inaccurate and bias. The staff is great, see for yourself before trusting these angry reviewers who were mad about a Corporate Policy. I love it there!

• b

  berta vozila
  5

  Best experience with Angello Ugaz I came to open an account he was fast, explained everything, I was out the door in 20 min. Highly recommend

  Response from the owner

  Thanks for sharing feedback on your visit! Customer service is important to us, so we appreciate your kind words! -Ana

• R

  Roelens Vacations
  5

  I have been going to the drive thru now so many times and each time its a 5 star experience. They are quick, friendly and to the point. Love it! Thank you so much.

• J

  Jeff Davis
  1

  Rude. not helpful, because im not a bank customer they charged me a 20 dollar fee to cash a check that is robbery. i wouldnt bank here for any other reason. i wish there is a lower rating than 1star rating

• J

  Jennifer Cole
  1

  Out of all the Regions banks this is by far the WORST! I sat in the drive thru for 15 min because they had all new rules just to cash a check. The tellers are so rude!!!

• L

  Luke Hempfling
  1

  The people behind the glass are idiots. Always have a new issue there when I go. Need to switch banks.

• G

  Ghillie Ops (ACCIDENT PRONE)
  1

  This place sucks....deposited check on non payed holiday at end of day...its now 4 pm next day....still not posted