Regions Bank Thonotosassa Rd, Plant City

Regions Bank Reviews

• J

  John ORourke
  1

  From the first day of opening our personal and business account they have hold every check hostage. Even payroll checks. I know they’re doing fraud. The hold the check sometime up to two week even after the check clear from the bank it was drawn from. When I ask for help I get the run around. If your thinking about opening a account there I would not. This has been the worst bank I have ever dealt with. I am going to switch over to a Credit union where I am a person and not a number.

  Response from the owner

  Our apologies for any frustration this may have caused. We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. -Trish

• S

  Sean Garrison
  5

  Great professional and friendly service. Always very helpful and a great overall bank.

  Response from the owner

  We appreciate you sharing your awesome experience with us! -Trish

• M

  Mary Schu
  1

  If I can give a lower rating I would. When I had an account with them several years ago they were never available or open when I needed them, the drive-through is slow, and now they send me a credit card on an account closed over three years ago. Not confident in their ability to do bookkeeping or paperwork . They say my account is closed but somehow gave me a business credit card with several thousands of dollars available as credit limit, I don’t quite understand how they operate.

  Response from the owner

  Hello, Mary. Thank you for bringing this to our attention, we certainly don’t want this to be the customer experience that describes us. We’d like to document your concerns in the proper way and make efforts to improve our service to you and our community. If you want to further converse on this matter, you can email us at [email protected]. – Hector

• L

  Luis B
  3

  The employee at this location are pretty nice, never any issues when I come here. That being said, region bank cards don't work at Walmart for some reason so I'll have to find another bank.

• p

  pogosucks
  5

  I have been at this branch location since it was Am South bank and came over to Regions. Financed a car paid it off and never had a problem. Everybody has always been super nice and Dee Dee Webster is my go to banker.

• B

  Breanna Danielle
  1

  Not very polite people, also says the drive thru closes at 5, but when I went at 4:40 when we pulled up people were in the drive thru but once we went around they were closed and would not help us with a whole 20 minutes left until 5pm. I expect a business to stay open til the time it says it will. Other people have jobs too.

• A

  Adrian Smude
  5

  Very friendly bank! It's very rare I have to wait, but when they are that busy who ever is in the office comes out to help!!! I'm always greeted with a smile & a Hello! :)

• J

  Judy Childers
  5

  I have always had such great service here. Especially Makendra and Polly are very friendly, helpful, and efficient.

  Response from the owner

  That's wonderful to hear, Judy! We hope to continue providing great service for you well into the future!

• M

  Mrs 777
  1

  this review is not towards the branch, but towards the 1-800 number-!!! was on hold for over an hour, finally just hung up-!! i am thinking about switching bank... anyone have reviews with GTE bank-????

• M

  Matiss
  1

  Slowest drive thru in the whole universe. Im out. Go Suncoast

  Response from the owner

  We don't want to see you go. We've made sure to have this matter reported to our Complaints team. If we can help with anything, please send us an email to [email protected]. -Tyler