Regions Bank Atlanta Rd, Cumming

Regions Bank Reviews

• R

  Ronald Carroll
  1

  They wouldn't give a a 50 dollar bill for two twenties and a ten. So I could put it in my grand daughters Xmas card. No Christmas spirit just a go away if I can't make money off of you I am going to bad mouth Regions every chance I get. Your bank is unfriendly to customers

  Response from the owner

  Hi, Ronald. If you send us your contact information to [email protected], we'd like to reach out and learn more. -Tyler

• L

  Liz White
  5

  I have banked with Regions Bank for over 35 years. The reason for my loyalty is great customer service. Sarah Tront went above and beyond to assist me in ordering my new checks. I made several mistakes in giving her my information and she was patient and understanding each time I called. Thank you Regions and thank you Sarah☺️

  Response from the owner

  Service like Sarah provided for you is what we strive for! Thanks for being a longtime customer of ours and we look forward to serving you in the future! -Tyler

• K

  Kelly Ridolfi
  5

  The branch manager- Mary- is simply amazing. She’s a problem solver and goes above and beyond to get customers the help they need. Two other branches were quick to tell me they couldn’t help with my issue, that it just wasn’t possible. But Mary knew it WAS possible, & what set her apart is that she didn’t mind putting in the extra work to make things happen.

  Response from the owner

  Hello Kelly! We are so delighted with the experience you received from Mary! Thank you for taking the time to share these kinds words! We are very fortunate to have Mary on our team. - Hector

• E

  Elizabeth Utz
  5

  This bank has taken care of my mom for years! Now that I am her caregiver, she requests that I only use this branch. I have to pass multiple branches just so she can go to the one she trusts. Thank you for caring about your clients!

• T

  Tina H
  1

  Wow what can I possibly say the customer service is horrendous. I called about several mistakes on my account and was told to call the customer service number. So I did and held for 37 minutes. I called the branch back and they said they were taking care of customers and I would have to come in and sit down for a conference call to find out what happened and it could take hours. The manager Donna talked over me for almost 45 minutes trying to explain why she did not have the time to help me. I insisted they figure out the issue since I was missing over 4k in payments. Finally, she took my information and said it would take 10 days to get back to me. So sad. 45 minutes could have been used to determine what happened to my funds. This is definitely a NO customer service branch.

• A

  Angela De Los Santos
  3

  The clerks inside a super nice and helpful. They always greet you friendly, and they do exactly what you tell them. I give them three stars because the drive through clerk is horrible. She is the older woman who wears glasses. She’s rude, does not greet you friendly, always has an attitude. She never does what I specifically ask. I have not ONCE had a good experience with her, which is why the drive through on exit 13 is your best bet.

• J

  Josh Haley
  1

  As a vet i bank with a military bank USAA as a lot of you know there isn't always a branch or a physical bank I can just walk in to and deposit, exchange currency etc. So I walked into regions in hopes that I could exchange less than a 100 dollars in rolled change my daughter has saved up, except they would not do it because of the possibility that there could be a discrepancy. Fully aware of the situation and that I banked with USAA and didnt have a physical building I could walk into and do this at. What a joke Regions!!! Fortunately Bank of AMERICA did do it for me without a issue whatsoever. Thank you for your support and help BOA. might just open a new account there but I will certainly never walk back into or try and use Regions bank for any reason ever again. Might seem somewhat of a minor situation and it is but it's the point that gets up under my skin. I wonder if they treat there account holders any better than there veterans..🤔

• H

  Heidi Whitlock
  1

  Terrible bank! Don’t open up an account unless you don’t want access to YOUR OWN MONEY! Rudest people I ever met, especially Brandon Preis! Also the ATMs are always down, so you have no choice but to walk in and deal directly with these inbred mountain people.

• E

  Eric Fritchman
  1

  You get the same level of customer service at the ATM

  Response from the owner

  Hello, Eric. If we can be of assistance, please send us an email at [email protected]. Our team will be glad to connect with you and chat more on your banking inquiries. – Hector

• T

  Taylor J Rice
  5

  Very friendly people, always smiling and very helpful with any questions I may have.