OneMain Financial Lake Center Pkwy, Cumming

OneMain Financial Reviews

• B

  Bumble Bee Productions
  5

  Great service, fast and responsive service and if you have the opportunity to work with Ms. Caroline in Georgia, you will not get better service.

  Response from the owner

  Hi there, Thank you for sharing your OneMain experience. We're happy to hear that Caroline provided excellent customer service. We look forward to seeing you again soon. – LF

• D

  Damien Bridges
  5

  I'm currently inquiring into a loan with these guys, so far the website and loan process is not as great as other sites, I was approved so we'll see what financing they come up with. I have personal finance experience so I'll be back to update this review once the application process is completed and give you guys the rundown on what you'll be getting into with OneMain. Reviews may or may not raise or lower. Update 1: So far I've contacted the branch with no response, their phone lines do not seem to be actually set up to ring, instead they just forward to a voice-mail system. They don't coordinate callbacks very well it seems either. So far pretty frustrating. Will be updating once I receive a call back. Final update: So I called in, turns out their phones are actually in location as it states which is wonderful, I just have bad timing myself it seems. Got in touch with someone, they unfortunately did not lower the APR of the loan but instead of 36 months I've been given, which in the long run I'm spending more, but its a lower monthly payment. They were very efficient and timely in explaining all of the details and even offered me a higher loan which I declined just for my own wallets well-being. Wonderful staff, super friendly and I got the money the next day in my bank I provided. Overall great experience, a few issues but nothing is perfect, as far as business and professionalism they were wonderful. I think some of the comments on here with lower reviews might have something to do with people who cannot manage their money/payments and fall behind. Do understand they ARE a loan company, they do have an obligation to hold up their part but as well as to make sure you follow up on yours.

  Response from the owner

  Hi, Damien, thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Please reach out if you need additional assistance. – J.O.

• C

  Christie Caine
  1

  They are very happy to help you get a loan to where you get a huge balance. However when you have questions about your account and getting it refinanced and the manager takes three weeks getting back to you telling you she’s working on it then corporate winds up tagging your account as being behind that’s not a good thing. Then when the managers change and you talk to her on a Thursday and she promises to call you back Friday to let you know something and here it is Tuesday and you have to call her to speak with her ????? NOT good customer service. Not to mention I called on Saturday and left a voicemail. I have been a customer there for about 12 years and have been treated ridiculously for the last year. The manager just told me that she meant to call me back but she shorthanded and busy, how can you tell me that three business days later after you promised to return a call that you don’t have two minutes to return it

• C

  Craig Meaders
  5

  They were great 👍. Very friendly and helpful.

  Response from the owner

  Hi Craig! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

• B

  Big Daddy
  1

  These people are nothing other than a Car Title Loan Co. We have an existing loan with these guys; and they call us 2-3 times a month wanting to know if we would like to borrow additional money. We recently bought a home; and took them up on their offer, and they came back with "we would require a car title". The only difference is, their interest rates are HIGHER than a typical Title Loan Company!

• D

  Dan Boles
  1

  Specifically asked Nell if you could have an unsecured and a secured loan with his company at the same time, he stated "oh yeah you can". So they pulled my credit for the second loan and come back and say " the underwriter cannot do it because it would make your balance too high. We cannot do a second loan. Ridiculous waste of time and ding my credit for nothing.

• C

  C Leigh
  5

  Pam took the time to answer all of my questions. She was patient and understanding. Fast process. Had my money in my account the next day.

• L

  LS Glenn
  1

  Hideous!! one day late and the minions start calling you repeatedly. I would never ever recommend these loan sharks unless you like being harassed!!

• S

  Sarah Stroup
  5

  Great customer service and fast!! Thank you guys so much!

  Response from the owner

  Hi Sarah, Thanks for the kind review. We appreciate your comment. Best wishes -JS

• J

  Jason Copous
  2

  This place is about last resort loans in my opinion. You have to go in the store to pay towards principal