Regions Bank Palm Beach Blvd, Fort Myers

Regions Bank Reviews

• M

  Miki B
  1

  I've been a LONG-time customer. I used to love going into the branch and handling my business. So much, I recommended them to my family. The staff USE to know us, greet us by our name and be friendly. Now, the staff they have employed there is RUDE, SNARKY, UNMANNERLY, and DISRESPECTFUL. They treated my mother rude last month and it took all I had to not flip out on them, but my mom told me to stay calm. She told me she was going to close her accounts after that and not do any business with them and so she did. She closed all her accounts and her lock box. Due to the way we were being handled that day. The male banker motioned his hand as if he was calling a dog to come to the counter. Oh man, my blood was boiling at this point. Then the male banker and the drive-thru teller started bickering to each other about helping customers in the lobby. That was the icing on the cake. We quickly left. I unfortunately had to go in there the other day because "someone" requested my card to be cancelled and ordered a new one. It's been over 3 weeks and I haven't received it yet and that's my only access to the account unless I go in. So, I proceeded to go inside the other day. The male banker was now at a cubicle on the phone having the conversation of his life all kicked back. I decided not to interrupt him and go to the counter and inquire about getting a debit card printed. NO ONE ELSE WAS IN THERE. The lady who I've had the terrible experience before was there again. I take a deep sigh. She never looks up and very rudely says "I'll be with you shortly" I nicely asked do I wait here, or do I sit down to get a card printed? She ignores me. I asked again nicely.... NEver looks up from screen.. So, now I'm mad. I did say it VERY loud to get my point across. Wouldn't you know, that got her attention. She didn't let me down though. With her belittling voice said "NO, NORTH FORT MYERS DOES". I wasn't even going to ask where that was. I stormed out of there fast as I could. I'm 90% sure I'm going to close all my personal accounts, business accounts and my lock boxes. I would NEVER treat a customer or anyone the way she/they do to customers. Bring back the old staff. They at least made customers feel important.

  Response from the owner

  Hello, Miki. Your review and experience are very important to us! We’re so sorry for the negative treatment and service you have witnessed while visiting our branch location. We’d be glad to have this documented properly and forwarded to the appropriate teams. Please email us at [email protected] to share more. Our team will make sure to engage and respond as soon as we can. - Hector

• C

  Charlene Ann Romanski
  4

  Very friendly bank but Sidney Harrison who opened my account forgot to give me copies of my POD Beneficiary's papers I filled out! So I called him when I got home n he emailed them to me. All is good! Looking forward to many year's banking together.

• J

  Juan Palacios
  2

  Only 1 teller, of course the day that I'm in a rush and arrive 20 minutes early from opening hours I get informed by a bank employee that the teller is running late and he has no access to the volt to complete my transaction. REGIONS YOUR LETTING ME DOWN MORE OFTEN THAN I CARE TO ACCEPT FROM A BANK THAT HAS MY MONEY TO THERE DISPOSAL.

  Response from the owner

  We're sorry for any frustration this has caused. If our team may further assist you, please feel free to send us an email to [email protected]. Our team is always happy to help! -Ana

• d

  dave smitley
  1

  My wife & I went in to this bank to inquire about a loan. (Just a note:we had 40 down payment.). Of the 4 people working, not one of them acknowledged us! Finally after standing in the teller line for 12 min., the young man tells politely that everyone else was in a meeting (Only 1 of 2 tellers was working.). In a bank where I worked and this happened, there would be a new manager!! We walked out!

  Response from the owner

  We're sorry to hear of your branch experience, Dave! We'd like to ensure this situation is formally documented for you. Please send your phone number to [email protected]. -Tyler

• L

  Limitless Inspiration (Limitless Inspiration)
  1

  this bank is horrible makes you wait 24hr to use your direct deposit and the customer service sucks. you cannot do transfers this bank is a joke save yourself aggravation go elsewhere. Honestly it deserves 0 stars. this bank also has uneducated representatives that make things worse for you as well like canceling the wrong credit card when you are shipped a new one making you have to wait another 7-10 business days.

• K

  Kimberly Diaz
  5

  We bank here and the staff are so knowledgable and friendly. Not to mention they have saturday hours which is so convenient.

• C

  Colleen Weaver
  2

  This bank sucks!!!!!! Again, this bank sucks! To give this bank a one star rating would be giving it six too many. Take your money elsewhere.

• J

  Jeanie Turner
  4

  I have always been pleased with my banking experience at this branch?

• C

  Chris Marrero
  5

  This place is awesome!!! Great staff, very knowledgeable!!

• g

  glenn maltese
  4

  Easy in and out, big drive throw