Regal Car Sales & Credit E 7th St, Joplin

Regal Car Sales & Credit Reviews

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  Rhonda Rundle
  5

  Girls are super helpful and sweet. They answered all the questions that I had with no hesitation and explained more that I could have imagined. Will definitely recommend to anyone needing a vehicle.

  Response from the owner

  Thanks Rhonda! We appreciate the opportunity to earn your business, and we look forward to continuing to work with you.

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  Sarah Swartz
  5

  Very pleasurable experience! Quick, friendly, and got into the car I wanted with no money down. Kim and Amber are very good at what they do. This is the 5th that I've bought from regal here in joplin over the years. Good quality cars. Thank you so much for helping me with my car needs!!!

  Response from the owner

  Thanks for giving us your feedback! We're so glad you've continued to choose Regal over the years! We appreciate your continued business!

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  Ashley Pendergraft
  5

  Came in here to get a new car everyone was very friendly. Awesome people to work with. They went above and beyond to make sure I got a car that I was in love with and that I could afford!

  Response from the owner

  Thank you for taking time to leave us a review Ashley! We appreciate you choosing Regal!

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  Brandy Hagston
  1

  Izzy was great to work with. Super friendly and helpful. Not as honest as I hoped though. She told us that we could call if we needed and they would work with us which turned out to be a lie. They will not work with you. Beth, the account manager, is a nightmare to deal with. She is rude, condescending, and hateful. I will take my money elsewhere and will not recommend this location to anyone!

  Response from the owner

  Brandy - if you have not already contacted our Joplin manager please do so. We would love the opportunity to see if we can make the situation right. Or if you'd like to contact our corporate office please do so at [email protected].

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  Terra Sanders
  2

  Good selection of cars with fantastically high prices. If you’re desperate like I was and afraid you wouldn’t qualify anywhere else well that’s the place to go. But beware you may get a lemon. Your car comes with a warranty but it can only be taken to their shop. And don’t be in to big a rush to get it back. If you call to ask questions better be a man or have one call. They either treat you like your stupid or blow you off.

  Response from the owner

  Terra - We're so sorry that your experience has not been a positive one. If we can do anything to make your experience better please let us know at [email protected].

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  james herron
  5

  Amber and Kim was completely awesome!!!!! I had been looking for a specific vehicle and I just happened to find one in Columbia Mo from regal I know that but of these ladies went above and beyond to get that vehicle here to joplin for me. I had searched other lots and pricing for exact vehicle was exactly where it should have been with out over paying like other lots, so thank you AMBER, KIM, and REGAL

  Response from the owner

  Thank you for allowing us to earn your business James! We're so glad we were able to get you the vehicle you wanted, enjoy it!

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  Ryan Mendoza
  1

  As most people that left a "good" review I was asked to leave a "good" review to enter to a big screen TV when I purchased my car. But here's the truth about MY personal experience with the Joplin Regal. (The car was almost on E, Amber told me they would only put $10 in). Anyways, the day I got the car I tried to charge my phone, the charging port didn't work. I called and spoke with Amber, she told me it needs new fuses. I thought no biggie they aren't expensive. The next day I noticed there was a CD stuck in the player. Again, I called and spoke with Amber, she suggested I take it to creative car audio, I'm taking it they don't want to fix their own stuff. The next week after walking out of Walmart to go home with groceries I just bought my car wouldn't start. I had my friend come jump me and I took it to O'rileys. The battery was so corroded and needed replaced. Once again I called and spoke with Amber to see if they would cover the expense as it's only been a week since purchasing the car and I'm already having to buy a new battery. She informed me that it wasn't covered under the warranty, which I understood that, but bad business as I was sold a car with a bad battery. I've now had the car for only 3 months, and having to purchase 4 new tires as the back passenger tire was so bad the wires were showing. Also needing to buy new wipers. All of this in only 3 months of having the car. If you truly want a car that is sold AS IS, and purchasing from a car lot that once you leave they will not help you at all, Joplin Regal is just the place for you.

  Response from the owner

  Ryan, we apologize that you've had so many issues since your purchase. We are proud of our warranty, and we understand how frustrating it can be to have issues that aren't covered. If you'd like to discuss your issue further please contact us at [email protected].

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  Carmen Feliciano
  1

  I will not give them a1 star. I bought a car in July for almost $9000. I asked them if there was anything wrong with it, they said no. Two weeks later I had to spend $200 to fix a purge canister leak because it was not undet the warranty and a week later while I was driving down the highway the front bumper came so loose I have to tied it so it don't fall off. Also the passenger headlight is only holding with one bolt instead of two. The other one bracket is missing. I can see this happening with a car of lesser value and bought as is. Now I will have to fix the bumper and headlight and don't have the money to do it. When I called them to let them know all they can said is sorry. Sorry just don't cut it. They sold me a very expensive lemon.

  Response from the owner

  Carmen - we take extensive measures to check and re-check every vehicle we sell. We apologize that your vehicle wasn't up to the standard you were expecting. If you have not already contacted our Joplin location I urge you to do so, or you may contact our corporate offices at [email protected] to further discuss your situation. We hope to have the chance to earn your business again.

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  Shelby Phelps
  5

  I would 100% tell someone to go to Joplinregal! Brandy was amazing and helped me get into my lovely new car!! She got me approved for what I wanted and was super nice! She helped me with all my questions!

  Response from the owner

  Thank you! Congratulations on your new vehicle!

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  Christi Camp
  1

  I will say the car sales person Amber Morris was wonderful. Other than that this place is awful. Customer service after the sale is a joke Izzy and the manager wouldnt know customer service if it bit them in the rear. If you are a spouse be sure you get your name on the loan EVEN THOUGH YOU MAY NOT WORK BECAUSE YOU HAVE NO RIGHTS TO The vehicle if you dont. Save yourself heartache and grief go somewhere else

  Response from the owner

  Christi - We apologize that the concerns you had about the vehicle were not able to be resolved. If you'd like to discuss the issue any further please contact us at [email protected]. We wish you and your family all the best, and we welcome the opportunity to earn your business again.