Reality Homes - Centralia - Model Home Alder St, Centralia

Reality Homes - Centralia - Model Home Reviews

• S

  Shelbe Hugo
  1

  We had our home built with Reality Homes 4 years ago. Looks like they took down my last review. Very shady company. Please be warned and save yourself a lot of trouble - do not use this company. We were so excited when it all started and we were on the job site everyday. Our project manager was very rude. Quality of materials was so cheap. Many mistakes they would not fix. We ended up finishing the house ourselves but still had to pay them full price.

  Response from the owner

  Hello, we have never built for a Shelbe Hugo. If there is anything we can do for you please email us at [email protected] Thank you - Team Reality

• R

  Rebecca Pogue
  5

  All staff have been great thus far. Special shout out to Josh who goes the extra mile. Calls with questions and updates, stops by with informative status reports. Knowledgeable regarding the trade and provides realistic expectations...and... (Puts up with me)! Thanks for all, Josh! Will be happy when work can resume after this virus outbreak. Until then...stay safe....stay sane!

  Response from the owner

  Thank you Rebecca for the kind words. We will pass them on to Josh as well. Take care!

• T

  Todd Duplessis
  1

  Let's see if they keep deleting my posts. This company lacks integrity. They have lied, mislead and now they refuse to follow through with what they have promised my family and I. I wouldn't recommend this company to anyone. The problem I have is even if I keep moving forward with this company how can I trust them to do the right thing for my family. From their CEO on down they have been nothing but untruthful and deceitful.

• D

  Deanne Ashford
  1

  Three years, still not checked off. Bulging wall, humped up floors. Expensive to pay for a house that we still can't legally occupy for this long, and have it be so faulty. They don't return calls or follow up emails, claiming they can't reach you. Only communicate with this company with them putting it in writing, or recorded on answering machine.

  Response from the owner

  Hello, we want to apologize to hear of your frustration. As a Company we know that responding with our version of time lines of events is non-productive. However, we do want to say that our customers satisfaction is of utmost importance to us. For that very reason we are proud to provide all of our homeowners with an industry leading 3rd party warranty by 2-10 HBW on every home we build to assure your home is built to industry standard or better. We also welcome our customers to contact us directly at [email protected] Upon receipt of any concerns a Manager will be in contact. Again, we apologize for your discontent and look forward to hearing from you so we can assist.https://www.realityhomesinc.com/client-testimonials/

• H

  High Step Dance Academy
  1

  After a 9 month sheetrock repair nightmare due to improper installation when my home was built they spilt paint(9inch by 4inch) on my master bedroom carpet, spilled red paint on my white curtians, dented my fridge and broke my fan during sheetrock repairs and touch up paint. Buyer beware they will not honor their damages!! They don't care about the customer ... Just getting paid!

• J

  Julie B
  5

  Knows her stuff! Very informative, you get quality time with her to talk the process and gives sensible advice. Will definitely be following up!

  Response from the owner

  Thank you so much for your kind words. Linda is a true veteran in the industry, she will lead you through the entire process in a most reliable manner. Thanks again!

• N

  Nelson Turner
  3

  Not very good experience. Many cost changes, purchased home instead.

  Response from the owner

  We are sorry to hear your experience was unpleasant. We strive to deliver transparent pricing and expectations. However, market conditions unfortunately dictate price conditions in the industry. If you would like to share more with us please email us at [email protected] Thank you for your feedback.