Real Time Resolutions Empire Central, Dallas

Real Time Resolutions Reviews

• H

  H B
  1

  These people conduct illegal business practices. A home my husband owned over 15 years ago and was foreclosed while in Iraq. It was taken and sold to Realtime who sends letters and cold calls demanding payment 15 years later which is long past the statute of limitations. This is harassment, extortion, and illegal period.

  Response from the owner

  Hello HB, We take the statements you made in your review very seriously. RTR is committed to operating within compliance of federal, state, and local regulations. Should you have continued concerns about our communications with you, please call us at 877-469-7325 or email our Support Department [email protected] so that we may look into this matter for you. It is our desire to clear up any misunderstandings that may be occurring with your account and we hope to hear from you soon.

• L

  Lynn Private
  1

  Very frustrating when you constantly call my work phone for someone that had the number before me!!! How many times do I have to tell you to stop calling because you have the wrong number! So annoying! GO AWAY!

  Response from the owner

  Hi Lynn, When we are informed that we are dialing a wrong number, it is our practice to no longer dial that number. Our sincerest apologies if this was not completed correctly for you. If you are still receiving calls, and would like them to stop, please call us at 877-469-7325 or email our Support Department [email protected] so that we may process your request.

• A

  Alabama Jenny
  1

  Let me first say, we had no choice with this company as our previous loan was sold to this company. We had a “Real Time” But it wasn’t real good. We made good on that loan and paid it OFF in full. When we realized that some two years later these people LEFT A LEAN ON OUR HOME, but the balance was zero?? What!?? you had ONE JOB. And failed! This has caused us problems getting a REFI. And thank God for the good people who we are now working with. They went the extra mile. So if you find you have a LEAN on your home of nearly 20 years, and the only info is RTR, that doesn’t mean ROLL TIDE ROLL, but Real Time Resolution! Get it together people! You are messing with peoples’ lives!

  Response from the owner

  Hi Jenny, At Real Time Resolutions, when secured mortgage accounts are paid in full, it is our practice to process lien releases timely thereafter. If you are still having any issues in regard to your lien release, please Submit a Dispute with us online using the following link: https://www.realtimeresolutions.com/submit-a-dispute/. Please be sure to include details of any issue you may be having. Alternatively, you can make this request with us by phone at 877-469-7325, or you can mail us at Real Time Resolutions, Inc., P.O. Box 36655, Dallas, TX, 75235-1655.

• J

  J M
  1

  Jank company. Settled my mom account after she passed away and they still have not done any paper work but cashed my check. Worst business ever worst customer service stay away don’t pay this company a dollar$

  Response from the owner

  Hi JM, We want you to know that we take the concerns you expressed in your review very seriously and we apologize about your experience with our company. If you are still having any issues in regard to the matter you expressed in your review, please Submit a Dispute with us online using the following link: https://www.realtimeresolutions.com/submit-a-dispute/. Alternatively, you can make this request with us by phone at 877-469-7325, or you can mail us at Real Time Resolutions, Inc., P.O. Box 36655, Dallas, TX, 75235-1655. We also encourage you to provide the specifics around the customer service issues that you included in your review so that we may look into this matter further, as we are dedicated to providing a positive customer experience.

• j

  jason renner
  1

  Worst company want settle account I am disabled veteran 100 percent doesn’t care about veterans or disabled people just want take your house in foreclosure

  Response from the owner

  Hi Jason, In order to protect the personal information of its customers, RTR does not discuss specific accounts in public forums such as this one. Please call us at 877-469-7325, or write us at Real Time Resolutions, Inc., P.O. Box 36655, Dallas, TX, 75235-1655 to discuss this matter further. We hope to hear from you soon. Thank you.

• J

  Jessica Rivera
  1

  As I read the reviews I notice that I am having similar issues with this company. I am trying to get a payoff and I am having to jump through hoops. I have requested several times to speak with a manager and they have yet to speak with anyone. The finance department is taking over 2 weeks to process my payments - I sent proof last week that the money was taken out of my account and still - NOTHING! These delays are harming my refinance - this is absolutely ridiculous! I need this to be expedited asap!!!

  Response from the owner

  Hi Jessica, We apologize about your current experience with our company. For privacy concerns and your protection, we do not respond to specific statements in a public forum. Therefore, it would be the most helpful if you could call us to discuss this further at 877-469-7325. We also invite you to Submit a Complaint with us online at https://www.realtimeresolutions.com/submit-a-complaint/ and we will look into these issues for you. Upon receiving your complaint, we can work to ensure the appropriate manager gets in touch with you.

• S

  S Baranco
  1

  Horrible liars !! I did a settlement offer and these crooks NEVER reported to the original merchant my updated status. Tommy Coty, her supervisor Courtney Dorris dont know how to properly do their job . No one will return a call, or keep their word. I called Monday Wednesday and Friday and I paid my account off almost a month ago. No HELP !

  Response from the owner

  Hello S. Baranco, We would like you to know that we are concerned about the issues that you have expressed in your review of RTR. For privacy matters and your protection, we do not respond to specific statements in a public forum. We take these types of comments very seriously and we encourage you to Submit a Complaint by using the following link: https://www.realtimeresolutions.com/submit-a-complaint/. We can then investigate the situation you described and ensure that your account was handled properly.

• C

  Charles Winckler
  4

  I worked with Joe Mendez. He was very professional and he offered me several options to settle my outstanding debt. The options were very flexible and straight forward. Thank you Real Time Resolutions!!

  Response from the owner

  Thank you for taking the time to review us and we appreciate your positive feedback. We are pleased to hear about the excellent customer service that Joe provided to you. We will share your compliments with him!

• R

  Rick Dytewski
  5

  Chaz Munoz was the Short Sale Negotiator for my transaction. He was proficient and responsive when then timeline for tasks had to be met. I found he was easy to communicate with and got to the point of what was needed to finalize the short sale transaction. I appreciate his professionalism when it mattered most to my clients in a difficult situation. Sincerely, Rick Dytewski Tarbell Realtors

• T

  Todd Dillon
  1

  They bought a 2nd mortgage from a lender who was in bankruptcy. That lender failed to provide a payoff so we could sell our home. As a result the first position lender was unable to grant us anymore time and had no choice but to file for foreclosure. Realtime comes along 2 years later wanting all the money from the 2nd loan. We explained the entire situation. They refused to work with us and persued us in court.

  Response from the owner

  Hi Dillon, We encourage you to contact us as we may have new options available to you. For privacy reasons and to safeguard your information, we do not respond to specific statements in a public forum. To discuss your account in more detail you may call us toll-free at 877-469-7325 or contact us in writing at Real Time Resolutions, Inc., P.O. Box 36655. You are also welcome to contact us through our website at https://www.realtimeresolutions.com/customer-contact/, or request a call from us at https://www.realtimeresolutions.com/request-a-call/. We hope to hear from you soon.