Greater Texas Credit Union Empire Central Dr, Dallas

Greater Texas Credit Union Reviews

• W

  Wayne G Milburn
  5

  Best banking in the whole state of Texas.... you become family when you open a account here

  Response from the owner

  We're honored to have the opportunity to serve as your credit union, Wayne!

• A

  Amanda D
  1

  GTCU’s service is trash. They claim to be trustworthy with your money but they don’t even answer your calls. I have been on hold for more than 1 hour on 3 separate occasions to try to speak with someone to request fraud protection and have not been able to speak with anyone. To top it off, I also requested call back because the hold was so long, and still have not got 1 call back. This credit union does not to have the capacity to serve members. Go elsewhere with your money

  Response from the owner

  We apologize that the experience didn’t meet your expectations. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

• A

  Amy Powell
  5

  I've been a member since 1997 and will never leave. The branch manager (Maida) at the Dallas location is absolutely the best!

  Response from the owner

  Hi Amy! Thank you so much for your review. We are delighted to hear that Maida and her team have been able to give you a greater banking experience.

• P

  Philip Tremont
  5

  Maida & employees are friendly, professional & always accommodating. Would recommend this location to anyone within 5-10 miles. Worth the drive ! Transferred my business from College Station where I started over 10 years ago. Bart & staff really helped me get started in a new credit situation.

  Response from the owner

  We appreciate your 5 star rating, Philip! Thank you!

• S

  Stephen Pogue
  5

  Staff is always helpful and services are great.

  Response from the owner

  We’re so glad to hear this, Stephen! Thank you for your review.

• C

  Chelsea Dunning
  2

  It is close to my house and is a shared branch. But every time I come here I get a lecture on how I'm accessing my out of state account when I've been doing so with other banks for 2 years with no issues. The manager, I am assuming, is rude, presumptuious and needs customer service training. I've come here 3 times and each time the bank has a problem finding my account and rudely engages in what I've done wrong.

  Response from the owner

  Hi Chelsea, we are sorry to hear that you have had a difficult experience with us. Would you mind sending us an email to [email protected] with a few more details of your experience so we can look into your encounter and ensure this does not happen again?

• b

  brian sanborn
  1

  This is a time warp backwards. Antique equipment. Employees have horrible attitudes. Complete scandal of a bank. I am closing my accounts with these people do to the poor hours of availability and customer service. There must be a better choice for banking in All of Texas. Think of all the people that never took the time to tell you how bad this bank is! Three bad negative reviews in two years other than that all is well! The strippers next-door are probably more cheerful than anybody in the Bank!👍

  Response from the owner

  Hello Brian, first we would like to say thank you for your review. It means a lot to us when members notify us on what's working and what is not for them. We are currently in a transitional phase and take your comments very seriously. Unfortunately, it takes time to make these changes but I would like you to know that we have been working diligently in our efforts to make this credit union everything you expect it to be and more. We apologize for the inconvenience and would hope to not lose you as a member. If there is anything else we can do please let us know at https://www.gtfcu.org/resources/contact-us. Thanks again!

• L

  Larry Contreras
  5

  Great Customer Service and Amazing Rates! Love This Bank!

  Response from the owner

  Thank you for taking the time to leave us a review, Larry! We are grateful for the opportunity to serve as your credit union.

• D

  Daniel R
  5

  First time using this branch after recently relocating and wanted to personally thank Maida Hodge for listening to a concern and addressing it in a swift and satisfactory manner. Thanks again!

  Response from the owner

  Thank you so much for your feedback, Daniel! We're so glad to hear Maida was able to help you out.

• K

  Kevin J Cambridge
  1

  There seem to be a lot of inconsistencies in policies and communication between the branches. This credit union refused to deposit our tax refund check because my and wife I did not have a joint account with them even though we were both members at the time and had separate accounts with them. Today I got fed up and closed out my account after much scrutiny over my personal finances. My suggestion is to find another credit union out there that is more pro-member friendly!

  Response from the owner

  Hi Kevin, thank you for your review. We’re sorry to hear that you’ve had this experience. Our goal is to meet the needs of our members. Please send us an email to [email protected] with details of your experience.