Metro Medical Credit Union Brookriver Dr, Dallas

Metro Medical Credit Union Reviews

• J

  Julia Brown
  1

  I was happy with Metro Medical Credit Union until I paid off my car loan and then I realized 7 months later I was never contacted about the title of my car that Metro Medical Credit Union had since they were the lien holder. I called and they told me they had just mailed it to the address on file and that was that. They didn’t call to confirm my address or send me an email to let me know it was coming nor did they send this IMPORTANT document via certified mailed. This is insane to me. I never received the title so now they title to my brand new car that I worked so hard to pay off before starting graduate school is lost. It’s so disheartening that something SO simple could have been easily avoided. Apparently this is standard practice for them as they never apologized or admitted to any mistake. Very disappointed.

  Response from the owner

  Thank you for taking your time to leave us a review. We apologize for the frustrating experience following your auto loan payoff. We understand the excitement that follows the end of an auto loan and your expectations regarding how your vehicle title should be received. However, once an address is submitted into our system, the information is deemed valid unless a change is requested by our members in person, by mail, or via Online Banking. Our records show that the vehicle title was sent to the most recent address on record shortly after your last payment was made. Certified mail is available upon request. You can receive a duplicate vehicle title with a release of lien. If you would like further assistance, please contact our lending department at (214)630-0611.

• V

  Vanessa Martinez
  5

  The team here is amazing! I was able to get a loan and the process was speedy fast! I appreciate Imelda and Daisy for their help on this! Thank You!

  Response from the owner

  Hi Vanessa! Thank you for taking the time to give us such a great review. We are very glad that Imelda and Daisy has fulfilled our mission to provide service excellence to our members. We hope to continue meeting your expectations for your future financial needs.

• I

  Imelda Macias
  5

  Recently refinanced my car with Metro Medical Credit Union and the process couldn't have been any easier. The entire process was online and the loan officer was knowledgeable and thorough. I got a lower interest rate within a week with minimal effort. Definitely recommend!

  Response from the owner

  Hey Imelda! Thank you very much for letting us know about your satisfaction with our auto loan refinance process. We are glad that we were able to lower your interest rate, which means more money in your wallet! We hope that you continue to think of us for your financial needs in the future.

• j

  j r
  5

  This is the second time i have used MMCU to finance my cars and it has been a Excellent experience for both. In addition, i will refer family and friends because they are professional, knowledgeable,prompt, and communicate with you about everything that is going on with your loan and/or financing. I will definitely use them again. Thanks MMCU & Ms. Karina C. ...Joyce B.

  Response from the owner

  Hey JR, thank you for taking time to leave a review for us. We are very glad that you were satisfied with our auto loan financing process and hope that you choose us again for your loan service needs in the future.

• A

  ANNETTE SIMMONS
  5

  Imelda & Karina, I want to take a moment and thank you ladies for helping me with my recent car loan refinance and getting the job done so quickly! I have been a long time member of MMCU and you guys have provided me with the best rates on my home equity loan and auto loans in the past! Thanks again for your service! - Annette

  Response from the owner

  Hi Annette, we are very glad that you took advantage of our auto loan refinance special. Thank you for dropping by to leave a good word for our Loan Department ladies, we love helping our members save money and enjoy hearing about it too!

• A

  Atrianna Franklin
  1

  Horrible Customer Service Emelda, the supervisor, is very rude. Her customer service is poor. I heard only one good thing about this credit union from a Parkland Employee that I was referred by. However, three other coworkers were telling me do not go through them. After speaking to Emelda explaining to her the delivery of what your telling me is all wrong. She then repeats in a very condescending way “how can I help you, I’m trying to help you”. I explained I wanted to talk to her supervisor. I am then told that she is the supervisor. I was very stunned, because most of her replies too were very sarcastic. I asked Emelda for the corporate number she tells me very sarcastically “I can transfer you to the president now”. I waited for almost five minutes for the president of the company. I eventually hung. I received a voicemail from Sherman he claims is the president saying “I have a message stating you have a question about your application” (which I did not at all). He was no better than Elmelda. I was only explaining how her delivery is very rude. Sherman then said he was confused about what “her delivery” meant. I knew then he was just as rude as Emelda. For him to be the president he should be a shamed so should Emelda. It is a shame that people like this have these type of positions who clearly are not humble nor respectful enough to have a supervisor or president position. They need to be taught again how customer service should be represented especially when someone is new to loans all together. You’re there to help not degrade. I suggest to not use this Credit Union.

  Response from the owner

  Greetings Atrianna, We truly regret that your recent experience has left you with a bad impression of our company. As we are a smaller Credit Union, our business relies greatly on the trust that we receive from our members. Thus we have made an effort to offer our members the best service possible. We hope that you give us another chance to work with you to solve your loan needs.

• L

  Lupita Assad
  5

  Dear Imelda, I wanted to take the time to write a note of appreciation to you, Rachel and Valeria. Since I started the inquiring about the Home Equity Loan with MMCU the staff at the 8200 Brookriver Dr. office has been a blessing! They have been beyond the line of duty to helping with the process of the loan and banking transactions! Thank you so much to the three you for the kindness, patience and attention to details that you have demonstrated since September 2020 when I returned to be a regular costumer of MMCU. Sincerely, María Assad, RN Parkland Retiree Sent from my iPhone

  Response from the owner

  Dear Lupita, thank you very much for taking the time to let us know how our staff are doing! Our goal is to provide service excellence for our valued members, so your compliment is a great encouragement for our team. We hope to continue holding the spot as your trusted financial institution for many more years to come!

• J

  Joanne Tenery
  5

  I belong to two credit unions. By far, the customer service I receive at Metro Medical far exceeds my other credit union. Metro Medical has made it easy for me to secure personal loans at a very favorable rate. The loan officers and the staff at the teller counters have invariably been courteous, friendly, and helpful. Although there are only two offices, both in Dallas, to conduct business, I do not find this a particular hindrance. I highly recommend Metro Medical Credit Union.

  Response from the owner

  Hi Joanne, thank you very much for taking the time to post your review. Your satisfaction is our indicator that we are fulfilling our commitment towards our valued members. Just a reminder, if you are ever out of town, we participate in CO-OP Shared Branching so you can actually visit other Credit Unions part of the network to make basic transactions, even though you're not their member. There are over 5,000 branches across the nation!

• C

  Cruz Varela
  5

  METRO MEDICAL CREDIT UNION staff always so helpful in all of their services! I have been a customer for years and always have been satisfied with their services offered, from personal loans, car loans and of course banking.

  Response from the owner

  Hi Cruz, thank you so much for leaving a review to let others know of your experience with MMCU! We hope to continue offering our high standard of service to loyal members like you for a lifetime!

• J

  James Collins
  5

  I was very pleased with the process for applying for the loan from the application process to loan approval and signing. I was able to get 2 percentage points lower on my loan with a savings of thousands of dollars. Thanks MMCU!!!

  Response from the owner

  Dear James, we are very glad that we were able to help you keep more money in your wallet! We love hearing that we are able to assist members in saving money. I will notify our Loan Department about your satisfactory experience. Please have a great day!